Product Training Specialist
UTAK POS
- Quezon City, PhilippinesLaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱60,000.00 - ₱70,000.00 / monthPHP600007000060000MONTH
- Full timeFULL_TIME
Posted 3 hours ago and deadline of application is on 26 Aug
Recruiter was hiring an hour ago
2026-10-22T04:00:11.443746+00:002027-08-26T16:00:00+00:00Job Description
- Department Leadership: You’ll lead, coach, and develop the Education & Training team, ensuring trainers are supported and consistently delivering quality education.
- Performance & Training Quality: You’ll track training KPIs, client engagement, and trainer performance while improving training standards and delivery based on results.
- Training Strategy & Client Activation: You’ll improve training strategies and monitor completion and activation rates to help clients successfully adopt and use the system.
- Product Expertise & Problem-Solving: You’ll maintain a strong understanding of the product’s features and workflows, helping the team provide accurate guidance and practical solutions to client challenges.
- Strategic Initiatives & Hands-On Support: You’ll develop initiatives that encourage ongoing learning and product adoption beyond onboarding through programs like webinars, check-ins, and similar activities.
- Training Operations: You’ll oversee training schedules, coordination, and administrative processes to keep sessions organized and running smoothly.
- Client Insights & Product Collaboration: You’ll identify recurring client questions, challenges, and feedback, then work with Product and Tech to communicate feature requests and opportunities for improvement.
- Cross-Department Onboarding: You’ll ensure all members of the company have robust and updated product knowledge, especially client-facing teams and during onboarding periods.
- Education Programs & Materials: You’ll develop training materials, guides, presentations, and learning programs for internal teams and clients, including refreshers, webinars, and feature updates.
- Client Data Education: You’ll help clients understand and interpret UTAK POS reports, using sales and operational data to guide better business decisions.
Minimum Qualifications
- Education & People Leader: You enjoy teaching, coaching, and developing others, and know how to build a team that consistently delivers quality learning experiences.
- Product-Savvy: You can learn complex systems, understand how they apply to different business setups, and explain them in simple, practical ways.
- Strategic Thinker: You can turn business needs and learning gaps into effective training programs, processes, and initiatives that improve product adoption.
- Data-Aware: You're comfortable analyzing KPIs, operational reports, and business data to identify trends, measure results, and help clients make informed decisions.
- Customer-Focused Problem Solver: You care about client success and can understand their challenges, identify practical solutions, and help them get more value from the product.
- Strong Communicator: You're confident working with clients, business owners, trainers, managers, and technical teams, and can adjust your approach to different audiences.
- Highly Organized: You can manage training schedules, team priorities, client needs, and administrative requirements while keeping everything on track.
- Proactive & Innovative: You actively look for ways to improve learning, strengthen product adoption, and create new opportunities for client education.
- Collaborative & Hands-On: You work well across departments, turn client feedback into actionable insights, and are willing to step in to support training and complex cases when needed.
- Bonus: You have experience with POS systems, SaaS products, customer education, training programs, business consulting, or similar client-facing environments.
Perks and Benefits
Work from Home
Medical / Health Insurance
Paid Sick Leave
Flexitime
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Training Facilitation
- Production and Processing
- Training Needs Analysis
- Customer Service
- Product Development
- Product Management
- Product Positioning
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines
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About UTAK POS
UTAK POS is a proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.
Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.
We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.
LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.
Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.
We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.
If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!