The Moongig platform is a game-changer for healthcare professionals. It offers them the freedom to choose work opportunities that fit their lifestyle while providing a sustainable income. On the other hand, our platform enables healthcare providers to access a vast pool of qualified and verified healthcare workers, enabling them to fill their vacancies swiftly with the right talent. We save providers time and reduce the overhead cost of managing a flexible workforce, making them more productive. Most importantly, all our actions serve a single mission: Improving the lives of Filipino healthcare workers here and abroad.


Moongig

The Medical Operations Supervisor oversees the deployment, scheduling, and day-to-day operational support of healthcare professionals (HCPs) in partner facilities. The role focuses on managing the team, ensuring smooth operations, maintaining service quality, and coordinating closely with recruitment to meet workforce needs. It also includes monitoring performance and ensuring all SLAs are consistently achieved.

The role is hands-on and operational, balancing team leadership with active involvement in daily execution.

Key Responsibilities:

Team Management

<ul>
	<li>Manage the Medical Operations team to ensure strong performance, accountability, and consistent service quality.</li>
	<li>Conduct regular check-ins, coaching sessions, and performance assessments to improve output, alignment, and team morale</li>
	<li>Oversee onboarding and training of new team members to ensure operational readiness.</li>
	<li>Monitor attendance, workloads, productivity metrics, and team coverage to maintain efficient operations.</li>
</ul>

Operations &amp; Deployment

<ul>
	<li>Oversee day-to-day staffing operations and ensure accurate deployment and scheduling of healthcare professionals (HCPs).</li>
	<li>Resolve deployment challenges, scheduling conflicts, and urgent staffing requirements in a timely manner.</li>
	<li>Ensure all operational procedures and compliance standards are properly followed.</li>
	<li>Serve as the escalation point for operational and staffing concerns raised internally or by partners.</li>
	<li>Oversee and verify daily HCP payouts to ensure accuracy and timely processing.</li>
	<li>Monitor operational KPIs to ensure SLAs are consistently met by the team across deployment activities.</li>
</ul>

Recruitment &amp; Workforce Support

<ul>
	<li>Coordinate closely with the Recruitment team to align on manpower needs, deployment timelines, and pipeline readiness.</li>
	<li>Support onboarding processes, shift assignments, and credential or document tracking to ensure smooth deployment of HCPs.</li>
	<li>Provide operational insights to help improve recruitment-to-deployment efficiency.</li>
</ul>

Reporting, Performance Monitoring &amp; Process Improvement

<ul>
	<li>Track performance across coverage, fulfillment rates, attendance, SLAs, and other operational metrics.</li>
	<li>Provide regular updates and performance reports on team output, deployment status, and operational challenges.</li>
	<li>Identify operational gaps and opportunities for process enhancement, recommending and implementing improvements where needed.</li>
	<li>Ensure continuous monitoring of performance indicators to maintain high service standards.</li>
</ul>

Client Support &amp; Coordination

<ul>
	<li>Serve as the primary operational point of contact for partner facilities on all deployment-related matters.</li>
	<li>Maintain high levels of client satisfaction through timely responses, issue resolution, and proactive communication.</li>
	<li>Collaborate with cross-functional teams to improve overall workforce quality and service delivery.</li>
	<li>Prepare and deliver weekly and monthly performance and deployment reports to clients.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This measures ability to grasp and comprehend fully and completely explicit and implicit information of written communication.

Reading Comprehension

Medical Operations Supervisor

SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

The Duty Manager will play a pivotal role in ensuring facility management's seamless operation, focusing on sales culture, customer service, expense management, and financial success. The Duty Manager interacts with Guests and contributes to the first impressions of our Guests.

Duty Manager

Astoria is a proud homegrown Philippine hotel chain that has established itself as a brand known for spacious rooms and suites, stunning architecture, and outstanding interior design. Top notch amenities and facilities, quality food and beverage, exceptional service and gracious Filipino hospitality are offered to guests from all over the world. With properties in key tourists destination in the country, Astoria is the top of mind destination to call home when traveling to Ortigas, Makati, Boracay, Bohol, and Palawan.

Each of the resorts is located on the beachfront and provide guests with ocean views while each of the hotels is located in the Central Business Districts of Makati and Ortigas, making Astoria a choice for both business and leisure travelers.

Astoria also owns and manages Minami Saki by Astoria (Japanese Restaurant at the ground floor of Astoria Plaza), Chardonnay by Astoria (an events place for 500 persons located right next door to bustling Capitol Commons and Valle Verde Country Club, and the Palawan Waterpark. 

Astoria Hotel and Resorts is managed by Asian Grand Legacy the pioneer in hospitality management, headed by legendary hotelier Miguel Cirqueda.

Astoria Hotels and Resorts

<ul>
	<li>Responsible for kitchen operations, especially in the absence of the Executive Chef</li>
	<li>Supervises the functions of his assigned kitchen employees, facilities and cost to ensure maximum food and beverage departmental profit is achieved.</li>
	<li>Ensures that hotel cost and policies and procedures are followed.</li>
	<li>Ensures team productivity through organization, training, coaching, and mentoring.</li>
	<li>Maintain and set sanitation, hygiene, and safety standards.</li>
	<li>Perform other task/s assigned</li>
</ul>

Sous Chef

The Quality and Hygiene Manager is responsible for overseeing the implementation of the policies for MICE Service Partners and Accredited Caterers are being maintained in all SMX Convention Center branches.

Sales Culture:

Ensures the quality of the food being served during events to maintain exceptional satisfaction on Post Event Survey Form.

Customer Service:

Coordinates and collaborates with the Branch Heads to ensure consistent and strict implementation on caterers and food quality policies.

Expense Management:

Eliminate any potential threat to any emergencies and risks related to food related incidents

Efficiently contribute to energy-saving and waste disposal reduction of costs.

Financial Success:

Plans, organizes, and controls procurement and utilization of all Quality and Sustainability supplies, activities, and programs.

Quality and Hygiene Manager

1. Receive queries, requests, and complaints from clients via phone call 
2. Provide appropriate response to clients and take appropriate action for each call 
3. Provide proper validation and pre-screening of requests 
4. Coordinate with appropriate resource for resolution of urgent concerns 
5. Analysis and handling of critical accounts with complaints 
6. First call resolution by:

<ul>
	<li>coordinating with Department Managers of concerned units</li>
	<li>monitoring of escalated complaints</li>
	<li>outbound calls to buyers to provide feedback on their concern</li>
</ul>

7. Assist calls of representatives handling VIP accounts 
8. Follow up customer calls where necessary 
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers 
10. Document all call information according to standard operating procedures

Customer Sales Assistant

<ul>
	<li>Assists the Chief Steward in the supervision and coordination of the Stewarding personnel.</li>
	<li>Assists the Chief Steward in training of personnel.</li>
	<li>Accomplishes daily attendance report, records complaints, activities and performance in the logbook.</li>
	<li>Monitor the maintenance of equipment and cleanliness of work areas according to standards.</li>
	<li>Supervises storage, maintenance and preparation of tableware and other equipment for issuance to outlets and functions; coordinates with other F &amp; B sections regarding their requirements.</li>
	<li>Coordinates with all F &amp; B sections regarding needed equipment and cleanliness of areas within the scope of his responsibilities.</li>
	<li>Implement Hotel's House Rules and Regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued to following hotel policies.</li>
	<li>Performs other duties that may be assigned</li>
</ul>

Assistant Chief Steward

The Event Services Assistant will assist the Event Services Manager with the planning and execution of events, and work as part of a team to support events that contribute to the experience of clients at SMX Bacolod.

<ul>
	<li class="text-justify">Professionally handle the detailing of events assigned by keeping in mind opportunities to upsell on room requirement, equipment rental and F&amp;B.</li>
	<li class="text-justify">Organize food selling of accredited caterers when there is opportunity.</li>
	<li class="text-justify">Establishes a rapport with guests maintaining effective customer relationships.</li>
	<li class="text-justify">Assist the Event Services Manager in executing client requirement as discussed and laid out on the Banquet Event Order.</li>
	<li class="text-justify">Initiate and maintain communication with clients to assist in planning and coordinating events.</li>
	<li class="text-justify">Maintains the highest standards of professionalism, ethics and attitude towards all clients, staff, partners and mall representatives.</li>
	<li class="text-justify">Conducts a thorough walk through with the client for the building turn over and ensures that damages are accounted for and billed if applicable.</li>
	<li class="text-justify">Confirm that space and in-house and contractor staffing levels are as defined on the schedules.</li>
	<li class="text-justify">Ensures additional charges of the event are completely detailed in the Service Work Orders and are duly acknowledged and signed for by the client.</li>
	<li class="text-justify">Regularly reviews event postings/charges to ensure accuracy. Review bills with organizers regularly to eliminate adjustments needed on final bills.</li>
</ul>

Event Services Assistant

<ul>
	<li>Conducts training to student-trainees undergoing their On-the-Job Training and Work Immersion and faculty -trainees doing their Faculty Immersion focusing on the modules of the different training programs</li>
	<li>Ensure that the training materials being used are the standardized ones</li>
	<li>Conduct pre-course briefings and/or department orientation to trainees</li>
	<li>Organize training deployment and area assignments</li>
	<li>Perform training, coaching and mentoring of trainees</li>
	<li>Monitor time and attendance of trainees</li>
	<li>Conduct trainees evaluation and provide program summary report and official grades</li>
	<li>Continuously improve trainee deployment using program evaluation</li>
	<li>Establish and maintain training standard templates and records</li>
	<li>Perform other task/s assigned by the Director for Program Development and Marketing</li>
</ul>

Front Office Trainer

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

Director of Banquet and Event Services

Key Responsibilities

<ul>
	<li>Supervise and coordinate daily food and beverage service operations to ensure smooth, efficient service.</li>
	<li>Lead, motivate, and support service staff to deliver high standards of guest service and professionalism.</li>
	<li>Assist in staff scheduling, task assignments, and shift briefings to ensure proper coverage and service flow.</li>
	<li>Ensure compliance with service standards, food safety, sanitation, and hygiene regulations at all times.</li>
	<li>Monitor guest satisfaction, handle complaints professionally, and take corrective action when necessary.</li>
	<li>Support training and coaching of new hires and existing staff to maintain service consistency and product knowledge.</li>
	<li>Assist in monitoring sales performance, upselling initiatives, and achievement of outlet targets.</li>
	<li>Coordinate closely with kitchen and bar teams to ensure timely service and accurate order delivery.</li>
	<li>Ensure proper setup, cleanliness, and maintenance of the outlet before, during, and after service.</li>
	<li>Enforce company policies, procedures, and service protocols.</li>
	<li>Report operational issues, staff concerns, or guest feedback to the Outlet Manager or Food &amp; Beverage Manager.</li>
</ul>

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