SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

1. Receive queries, requests, and complaints from clients via phone call 
2. Provide appropriate response to clients and take appropriate action for each call 
3. Provide proper validation and pre-screening of requests 
4. Coordinate with appropriate resource for resolution of urgent concerns 
5. Analysis and handling of critical accounts with complaints 
6. First call resolution by:

<ul>
	<li>coordinating with Department Managers of concerned units</li>
	<li>monitoring of escalated complaints</li>
	<li>outbound calls to buyers to provide feedback on their concern</li>
</ul>

7. Assist calls of representatives handling VIP accounts 
8. Follow up customer calls where necessary 
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers 
10. Document all call information according to standard operating procedures

Customer Sales Assistant

The Duty Manager will play a pivotal role in ensuring facility management's seamless operation, focusing on sales culture, customer service, expense management, and financial success. The Duty Manager interacts with Guests and contributes to the first impressions of our Guests.

Duty Manager

Quezon City is a vast and teeming city with a steadily increasing income and occupation of one-third of Metro Manila’s total land area. It now serves as the Philippines’ government center with the legislature and other important government offices located in its area. All of these are reminiscent of the same noble dream that brought forth the creation of the City.

Quezon City is situated on the northeast portion of Metro Manila. It is bounded on the north by Caloocan City and San Jose del Monte City in Bulacan Province, on the east by San Mateo and Marikina, on the south by Pasig and Mandaluyong, San Juan and Manila, and on the west by Valenzuela, Caloocan, and Manila. Its northeastern and eastern boundaries are defined by the Novaliches Watershed and the Marikina River. With an area of 16,112.58 hectares (based on 1995 GIS graphical plot), it is the largest among the sixteen (16) cities and one (1) municipality in the region and is almost one-fourth the size of Metro Manila.

VISION

The Quezon City Government envisions itself to be a model of effective governance and responsible leadership, working in partnership with the citizenry in building a Quality Community. 

MISSION

To provide quality service which will make Quezon City an ideal community where people live, work and do business in a hospitable, progressive & peaceful environment.

For more information on the application process, kindly visit the link below to learn more.

t.ly/Hpx8



Quezon City Local Government

Job Description:

<ul>
	<li>Gather and document cultural data on local traditions, practices, and heritage sites through observation and research;</li>
	<li>Conduct interviews and group discussions to community members to understand their cultural stories, customs, and values;</li>
	<li>Document findings using written notes, audio, or visual materials while respecting privacy;</li>
	<li>Coordinate with community leaders and members to plan and carry out field activities;</li>
	<li>Write and prepare reports or organize collected data for monitoring;</li>
	<li>Ensure ethical and respectful data collection and follow cultural protocols and get consent before gathering or sharing information;</li>
	<li>Travel to field locations and visit communities and cultural sites as part of fieldwork.</li>
</ul>

Skills:

<ul>
	<li>Skilled in using Microsoft Office and Google Workspace;</li>
	<li>Knows how to conduct interviews, surveys, or simple research;</li>
	<li>Good communication and interpersonal skills, especially when working with communities;</li>
	<li>Can write simple reports or document findings;</li>
	<li>Time and Data Management;</li>
	<li>Strong problem-solving and decision-making skills;</li>
	<li>Attention to detail and ability to multitask.</li>
</ul>

Tourism Operations Assistant

<ul>
	<li>Discussing sales contract details with the Director of Banquet and Events Services</li>
	<li>Planning the venue layout according to the number of guests and the type of event.</li>
	<li>Determining the number of table waiters and servers required.</li>
	<li>Supervising the placement of booths, tables, chairs, centerpieces, etc.</li>
	<li>Preparing work schedules and completing documentation in a timely manner.</li>
	<li>Answering customers' questions and accommodating special requests.</li>
	<li>Should exhibit extensive experience in managing banquets, events and delivering services within budget.</li>
</ul>

Event Services Manager

<ul>
	<li>Discussing sales contract details with the Director of Banquet and Events Services</li>
	<li>Planning the venue layout according to the number of guests and the type of event.</li>
	<li>Determining the number of table waiters and servers required.</li>
	<li>Supervising the placement of booths, tables, chairs, centerpieces, etc.</li>
	<li>Preparing work schedules and completing documentation in a timely manner.</li>
	<li>Answering customers' questions and accommodating special requests.</li>
	<li>Should exhibit extensive experience in managing banquets and delivering services within budget.</li>
</ul>

Event Services Supervisor

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

Director of Banquet and Event Services

1. Financials

a. Oversee and monitors the Gross Operating Profit (GOP) of the branch to achieve its yearly target.

b. Monitor the departmental expenses to control its usage and savings

2. Operations

a. Ensures that all LGU requirements (such as OSH, Fire Safety, etc.) are completed and updated

b. Ensures that the food and safety hygiene from all caterers are up to SMX standards

c. Handles current and new accounts and ensure consistent increase in revenue

d. Creates other revenue generating ideas for the branch

3. Customer Service

a. Ensure a high level of customer satisfaction by addressing client needs and concerns during events

4. Leadership

a. Collaborate with the VP - General Manager to develop and execute operational strategies aligned with organizational goals.

b. Oversees all team members and ensure their work satisfaction is up to their standards to control the retention percentage per year

c. Plans and coordinates with the team members to ensure their training requirement compliance and ensure their growth and development

d. Coordinates with the HR department for all recognition programs to motivate employees, including agency hires for their encouragement

5. Other tasks

a. Supports VP - General Manager in tracking strategic initiatives, projects, and activities

b. Prepare reports according to established formats and guidelines.

c. Other duties as assigned

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