Astoria is a proud homegrown Philippine hotel chain that has established itself as a brand known for spacious rooms and suites, stunning architecture, and outstanding interior design. Top notch amenities and facilities, quality food and beverage, exceptional service and gracious Filipino hospitality are offered to guests from all over the world. With properties in key tourists destination in the country, Astoria is the top of mind destination to call home when traveling to Ortigas, Makati, Boracay, Bohol, and Palawan.

Each of the resorts is located on the beachfront and provide guests with ocean views while each of the hotels is located in the Central Business Districts of Makati and Ortigas, making Astoria a choice for both business and leisure travelers.

Astoria also owns and manages Minami Saki by Astoria (Japanese Restaurant at the ground floor of Astoria Plaza), Chardonnay by Astoria (an events place for 500 persons located right next door to bustling Capitol Commons and Valle Verde Country Club, and the Palawan Waterpark. 

Astoria Hotel and Resorts is managed by Asian Grand Legacy the pioneer in hospitality management, headed by legendary hotelier Miguel Cirqueda.

Astoria Hotels and Resorts

<ul>
	<li>Offer prompt and efficient service to guests related to all Food and Beverage items available in our Outlets.</li>
	<li>Prepare coffee based, alcohol or non-alcohol beverages for bar and restaurant guest/s</li>
	<li>Provides service by suggesting a cocktail/wine or non-alcoholic beverage, recommending promotional items and up selling to premium products</li>
	<li>Taking inventory and ordering supplies to ensure bar are well-stocked.</li>
	<li>Adhering to all food safety and quality regulations.</li>
	<li>Demonstrates a thorough knowledge of beverage recipes and mixing procedures</li>
	<li>Perform other task/s assigned by the Management</li>
</ul>

Bartender Panglao Based

<ul>
	<li>Responsible to assist the culinary operations of the Hotel.</li>
	<li>Can do various international cuisine cooking procedures and methods</li>
	<li>Produces products as instructed by superior/senior staff.</li>
	<li>Adheres to all training standards as established by the Hotel and Chef’s Office.</li>
	<li>Abides to all hygiene and safety procedures as per hotel standard.</li>
	<li>Monitors kitchen maintenance and reports any defects of operating equipment to direct superiors</li>
	<li>Reports accidents, injuries and unsafe work conditions to direct supervisors.</li>
	<li>Works closely with standard recipes and plates presentation in order to maintain standards of quality in production and presentation.</li>
	<li>Perform other tasks assigned from time to time</li>
</ul>

Commis 3 Panglao Based

SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

The Quality and Sustainability Manager is responsible for overseeing the implementation of the policies for MICE Service Partners and Accredited Caterers are being maintained in all SMX Convention Center branches. 

Sales Culture:

Ensures the quality of the food being served during events to maintain exceptional satisfaction on Post Event Survey Form.

Customer Service:

Coordinates and collaborates with the Branch Heads to ensure consistent and strict implementation on caterers and food quality policies.

Expense Management:

Eliminate any potential threat to any emergencies and risks related to food related incidents

Efficiently contribute to energy-saving and waste disposal reduction of costs.

Financial Success:

Plans, organizes, and controls procurement and utilization of all Quality and Sustainability supplies, activities, and programs.

Quality and Sustainability Manager

The Duty Manager will play a pivotal role in ensuring facility management's seamless operation, focusing on sales culture, customer service, expense management, and financial success. The Duty Manager interacts with Guests and contributes to the first impressions of our Guests.

Duty Manager

<ul>
	<li>Manage Housekeeping Department operations according to set departmental targets and objectives, budgets, and policies and procedures</li>
	<li>Ensure consistently high operating standards in every area of Housekeeping</li>
	<li>Implement Housekeeping policies and procedures effectively including Health and Safety and Security</li>
	<li>Monitor the performance of all team members and ensure that the Hotel standards and SOPs are followed.</li>
	<li>Facilitate training to all team members to enhance their knowledge and skills towards efficiency.</li>
	<li>Operate within departmental budgets through effective stock and cost controls and well-managed schedules.</li>
	<li>Provide excellent guest service</li>
</ul>

Housekeeping Manager Bohol Based

1. Receive queries, requests, and complaints from clients via phone call 
2. Provide appropriate response to clients and take appropriate action for each call 
3. Provide proper validation and pre-screening of requests 
4. Coordinate with appropriate resource for resolution of urgent concerns 
5. Analysis and handling of critical accounts with complaints 
6. First call resolution by:

<ul>
	<li>coordinating with Department Managers of concerned units</li>
	<li>monitoring of escalated complaints</li>
	<li>outbound calls to buyers to provide feedback on their concern</li>
</ul>

7. Assist calls of representatives handling VIP accounts 
8. Follow up customer calls where necessary 
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers 
10. Document all call information according to standard operating procedures

Customer Sales Assistant

We are looking for a Guest Services Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Guest Services Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests

Guest Service Agent Panglao Based

<ul>
	<li>Ensure that kitchen areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed.</li>
	<li>Assist Chefs and kitchen staff with various tasks as needed.</li>
	<li>Ensures compliance with food handling and sanitation standards.</li>
	<li>Responsible for washing dishes, china wares, kitchen equipment</li>
	<li>Ability to work well under pressure in a fast paced environment.</li>
	<li>Background in doing inventory of kitchen equipment and utensils is an advantage</li>
	<li>Perform other related tasks</li>
</ul>

Steward Bohol Based

<ul>
	<li>Maintain quality and consistency levels of production and presentation in Baking different kinds of Bread</li>
	<li>Monitors inventory, ordering and checks quality of baking ingredients</li>
	<li>Maintain and set sanitation, hygiene, and safety standards in work areas</li>
	<li>Develop, implement, and execute all pastry and bakery menus for all culinary area</li>
	<li>Performed other related that may be assigned from time to time</li>
</ul>

Baker Panglao Based

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities

The Senior Residential Operations Assistant attends to the reservation and admission of potential residents and transients, handles their check-in and out, serves as front-desk support, and assists with the general upkeep of the rooms. As the senior member of the team, the position serves as the team lead and recommends work assignments and assists with monitoring the quality of output of the Operations team. 

Main Duties and Responsibilities 

I. URH Reservations, Applications, and Admissions Management

<ul>
	<li>Assists with queries of potential residents and transients and monitors the various communication channels of URH</li>
	<li>Processes reservations of URH rooms and facilities
	<ul>
		<li>Prepares the reservation forms and receives and processes dorm reservation and application, ensuring all necessary documents are in order</li>
		<li>Prepares the acceptance letters and dorm kits, and communicates the house rules to the incoming residents</li>
	</ul>
	</li>
	<li>Updates the URH resident database and prepares present headcount report, including tagging resident students in AISIS </li>
</ul>

II. Facilities Upkeep and Maintenance 

<ul>
	<li>Conducts regular inspection of common spaces and grounds maintenance</li>
	<li>Schedules room inspection to ensure that the general upkeep of the facilities is well-maintained and that needed repairs are coordinated properly</li>
	<li>Coordinates closely with the Housekeeping Supervisor for the URH in ensuring that a high-standard of cleanliness and over-all upkeep of the URH complex is maintained at all times</li>
</ul>

III. Room Check-in and Check-out Management

<ul>
	<li>Attends to the check-in process 
	<ul>
		<li>Coordinates the clean-up of rooms with the housekeeping team and ensures that the rooms are ready for check-in</li>
		<li>Facilitates the check-in process of residents and transients and provides orientation of house rules</li>
		<li>Monitors and ensures that all dormers have their own emergency bag, according to URH specifications, at the start of their residency</li>
	</ul>
	</li>
	<li>Attends to the check-out process
	<ul>
		<li>Coordinates the room check and clean-up to ensure that everything in the room is still accounted for, including the return of room keys</li>
		<li>Coordinates with the Office Assistant for Collections and Inventory Support to ensure that residents and transient guests have fully settled their bills prior to check-out</li>
	</ul>
	</li>
	<li>Monitors the appliance/s brought in and out by the residents 
	<ul>
		<li>Manages the residents’ submission of their Applications Declaration Forms</li>
	</ul>
	</li>
</ul>

IV. Frontline and Office Support

<ul>
	<li>Attends to inquiries of potential residents and the requests of the residents from various URH communication channels</li>
	<li>Accompanies the parents/visitors in touring the URH facilities</li>
	<li>Routes URH memos and announcements from various communication channels to the residents and transients</li>
	<li>Rotates work schedules with the other Residential Operations Assistants in the provision of services to URH residents 24/7</li>
</ul>

V. Team Lead Functions

<ul>
	<li>Organizes work of the Residential Operations Assistant by scheduling and assigning rotational shifts</li>
	<li>Serves as a guide on how to attend complex situations before escalating to the Assistant to the Director for Operations</li>
	<li>Consolidates all records of concerns brought to the attention of the URH administration team via the front desk, and makes an initial analysis and recommendation from the collected data</li>
	<li>Oversees the lost and found system of the URH, including an analysis of how to prevent loss</li>
</ul>

VI. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative.

Senior Residential Operations Assistant

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

Director of Banquet and Event Services

1. Financials

a. Oversee and monitors the Gross Operating Profit (GOP) of the branch to achieve its yearly target.

b. Monitor the departmental expenses to control its usage and savings

2. Operations

a. Ensures that all LGU requirements (such as OSH, Fire Safety, etc.) are completed and updated

b. Ensures that the food and safety hygiene from all caterers are up to SMX standards

c. Handles current and new accounts and ensure consistent increase in revenue

d. Creates other revenue generating ideas for the branch

3. Customer Service

a. Ensure a high level of customer satisfaction by addressing client needs and concerns during events

4. Leadership

a. Collaborate with the VP - General Manager to develop and execute operational strategies aligned with organizational goals.

b. Oversees all team members and ensure their work satisfaction is up to their standards to control the retention percentage per year

c. Plans and coordinates with the team members to ensure their training requirement compliance and ensure their growth and development

d. Coordinates with the HR department for all recognition programs to motivate employees, including agency hires for their encouragement

5. Other tasks

a. Supports VP - General Manager in tracking strategic initiatives, projects, and activities

b. Prepare reports according to established formats and guidelines.

c. Other duties as assigned

Branch Manager

<ul>
	<li>Discussing sales contract details with the Director of Banquet and Events Services</li>
	<li>Planning the venue layout according to the number of guests and the type of event.</li>
	<li>Determining the number of table waiters and servers required.</li>
	<li>Supervising the placement of booths, tables, chairs, centerpieces, etc.</li>
	<li>Preparing work schedules and completing documentation in a timely manner.</li>
	<li>Answering customers' questions and accommodating special requests.</li>
	<li>Should exhibit extensive experience in managing banquets and delivering services within budget.</li>
</ul>

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