NCS Philippines, in partnership with Globe and part of the NCS Group, a leading Asia-Pacific technology services firm and subsidiary of the Singtel Group, is a workplace where people and innovation come together to create meaningful impact. 

Employees at NCS Philippines work on a wide range of projects across digital, data, cloud, platforms, and cybersecurity, supporting enterprises and government agencies in solving real-world challenges. With access to NCS’ regional network of over 15,000 professionals across 55 specialisations, teams gain valuable exposure to global best practices while contributing to local impact. 

The company fosters a culture rooted in collaboration, continuous learning, and growth. Employees are empowered to expand their capabilities, explore emerging technologies, and build solutions that go beyond technical delivery – creating tangible value for clients and communities. 
Through strong partnerships, a diverse talent base, and opportunities for regional collaboration, NCS Philippines enables their people to grow their careers while being part of something bigger: advancing communities through technology and shaping the future of digital innovation.



NCS Philippines Inc. 

Duties and Responsibilities: 

Design, Develop, and Manage Cloud Solutions

<ul>
	<li>Design, build, and manage highly secure, scalable, and available architectures in the target cloud environments (Azure/AWS/GCP/Alibaba) for small scale projects in close coordination with development teams and project management. </li>
	<li>Implement and execute well-defined Infrastructure as Code (IaC) templates and scripts for basic infrastructure provisioning and configuration tasks (cloud infrastructure components, including networking and security services.)</li>
	<li>Support the conversion of technical component designs into functional back-end or front-end code.</li>
	<li>Design operational processes for clients to ensure successful cloud adoption and management.</li>
	<li>Apply security best practices and monitor cloud security posture.</li>
</ul>

Deliver Optimized Cloud Applications

<ul>
	<li>Configure and deploy cloud applications to different staging environments for optimal performance.</li>
	<li>Manage migration of on-premises applications and data to the cloud</li>
	<li>Monitor cloud management and data storage services.</li>
	<li>Diagnose and resolve technical issues efficiently related to cloud infrastructure and applications and participate in reviewing project requirements.</li>
	<li>Deliver projects on time and within budget, applying generally accepted programming standards and techniques.</li>
	<li>Utilize appropriate and standard monitoring and testing tools for cloud performance and resource utilization.</li>
	<li>Create and maintain Unit Tests for applications before Quality Assurance (QA) testing to ensure the performance, scalability, and security of cloud resources provisioned. </li>
	<li>Collaborate with the testing team to ensure seamless application integration with cloud services (Application interaction with cloud services like databases or storage).</li>
	<li>Maintain and handle project source code repositories. </li>
	<li>Reviews code for functionality, adherence to coding standards, and basic security principles.</li>
</ul>

Communication &amp; Collaboration:

<ul>
	<li>Collaborate effectively with clients to understand and meet their SDLC requirements, business needs, and cloud adoption goals.</li>
	<li>Clearly communicate complex technical concepts to both technical and non-technical audiences.</li>
	<li>Regularly report on cloud performance, resource utilization, and project progress.</li>
	<li>Participates in training, design, documentation, and delivery efforts with the Project Manager.</li>
</ul>

Technology Evaluation: 

<ul>
	<li>Research and evaluate emerging technologies, frameworks, and tools to recommend optimal solutions.</li>
	<li>Stay abreast of industry trends and best practices to drive innovation and continuous improvement.</li>
	<li>Other job-related activities may be assigned from time to time.</li>
</ul>

Work Set up:

Hybrid (3x a week)

Cloud Engineer

General Responsibilities:

The Data Engineer will focus on using various methods to design and implement an overall data infrastructure that will support current and future business needs. The data engineer is also tasked in creating data pipelines that transform raw data for analytical and operational processes.

Duties and Responsibilities:

-Design and build scalable big data infrastructure and solutions, leveraging available cloud resources 
-Design, create and maintain ETL processes and data pipelines for functions such as but not limited to reporting and machine learning 
-Collaborate with different cross functional teams to determine and satisfy business data requirements taking into account various technology stacks 
-Optimize and automate existing current business processes and procedures 
-Create and present ad hoc reports to key stakeholders

Data Engineer

General Responsibilities:

The DevSecOps Lead is responsible for leading the integration of robust security practices into our DevOps pipeline, ensuring the protection and compliance of our cloud infrastructure. This role demands a strategic mindset to optimize system performance and reliability while fostering a culture of security within the organization.

Duties and Responsibilities:

Cloud Infrastructure Management:

<ul>
	<li>Lead the design, implementation, and management of scalable, secure, and resilient cloud infrastructure</li>
	<li>Monitor and optimize cloud resource usage and performance, making strategic improvement recommendations.</li>
</ul>

Security Integration:

<ul>
	<li>Develop and implement advanced security practices within the DevOps lifecycle.</li>
	<li>Conduct regular security assessments, vulnerability scanning, and penetration testing.</li>
	<li>Implement and manage robust security controls, policies, and procedures. 
	 
	Continuous Integration/Continuous Deployment (CI/CD): 
	 </li>
	<li>Architect and maintain CI/CD pipelines to automate and secure deployment processes.</li>
	<li>Ensure integration of advanced security checks within the CI/CD pipelines. 
	 
	Compliance and Governance: 
	 </li>
	<li>Ensure adherence to industry regulations (e.g. GDPR, HIPAA, PCI-DSS) and internal compliance standards.</li>
	<li>Implement and manage comprehensive compliance monitoring tools and frameworks.</li>
	<li>Prepare and maintain detailed documentation for audits and compliance requirements. 
	 
	Monitoring and Incident Response: 
	 </li>
	<li>Implement and manage sophisticated monitoring tools for cloud infrastructure and applications.</li>
	<li>Develop and maintain incident response plans and procedures.</li>
	<li>Lead complex incident response activities, including root cause analysis and comprehensive remediation.</li>
</ul>

Collaboration and Leadership:

<ul>
	<li>Foster a collaborative environment by working closely with development, operations, and security teams.</li>
	<li>Collaborate with cross-functional teams, including developers, operations, and security, to ensure seamless integration of security practices.</li>
	<li>Facilitate knowledge sharing, and provide training, mentorship, and guidance on DevSecOps principles and practices to team members.</li>
	<li>Communicate effectively with stakeholders to report on security posture, incidents, and strategic improvements.</li>
	<li>Other job-related activities that may be assigned from time to time.</li>
</ul>

DevSecOps Lead

<ul>
	<li>Execute performance tuning activities for model serving infrastructure to maintain optimal latency and throughput.</li>
	<li>Conduct post-deployment validation checks to ensure model prediction stability, API responsiveness, and overall service quality.</li>
	<li>Support the enhancement of operational pipelines, including CI/CD workflows, configuration templates, and automated monitoring scripts.</li>
	<li>Participate in service reliability reviews to improve platform uptime, incident response processes, and operational readiness.</li>
	<li>Coordinate closely with DevOps and Platform Engineering to address infrastructure-level concerns related to model hosting and deployment.</li>
	<li>Assist in the rollout of platform-level improvements, including model registry enhancements, container optimization, and new monitoring tools.</li>
</ul>

Machine Learning Specialist {LLM}

General Responsibilities

The Database Administrator manages essential aspects of database operations to ensure data availability and security. The role designs and implements databases, provides advanced support, troubleshoots issues, and implements backup processes for secure and efficient operations.

Sr. Database Administrator [Snowflake] {Hybrid} ⁿ

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description:

<ul>
	<li>Leads the end-to-end design and architecture of automation solutions using Microsoft Power Platform.</li>
	<li>Collaborates with business stakeholders to identify automation opportunities and translate requirements into scalable and maintainable solutions.</li>
	<li>Ensures the integration of AI and machine learning models where applicable for predictive and prescriptive analytics.</li>
	<li>Collaborates with the internal team to extend technical leadership throughout the automation development cycle</li>
	<li>Leads the integration of Power Platform with other Microsoft services (e.g., Azure, Dynamics 365, SharePoint) and third-party applications as needed.</li>
	<li>Implements and manages API integrations to facilitate data exchange and workflow automation.</li>
	<li>Identifies opportunities for ongoing automation enhancements and optimizations.</li>
	<li>Provides architectural oversight and best practices for developing intelligent automation solutions.</li>
	<li>Mentors and guide development teams to ensure alignment with automation strategies and architecture.</li>
	<li>Establishes and enforces governance, security, and performance best practices for automation projects.</li>
	<li>Stays abreast of emerging technologies and trends in intelligent automation to drive continuous improvement and innovation.</li>
</ul>

QA Automation Architect

Company Overview 
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

 

 

General Responsibilities:

The Automation Engineer is responsible for developing and implementing quality assurance standards and measures within the project. Writes test plans, creating and executing both functional and automated tests, tracking defects and fixes, and reporting the progress of each.

Duties and Responsibilities:

<ul>
	<li>Supports existing Test Automation Suite by conducting timely analysis and application of fixes.</li>
	<li>Maintains and expands Test Automation Suite.</li>
	<li>Designs and develops automated test scripts from Functional and Technical designs.</li>
	<li>Participates in the selection of automated test development tools.</li>
	<li>Reviews and understand Business Requirement, Functional, and Technical Design documents and come up with a Test Plan</li>
	<li>Performs project tasks and solve problems independently</li>
	<li>Develops and/or maintains automated test plans and cases.</li>
	<li>Maintains documentation of test results</li>
	<li>Executes test cases and test scripts.</li>
	<li>Conducts new feature testing, regression testing, and bug fix testing.</li>
	<li>Analyzes and identifies which tests should be automated and which are not feasible for automation.</li>
	<li>Participates in defect and customer issue resolution process</li>
	<li>Performs peer automated test code reviews and optimize test code execution</li>
	<li>Other job-related activities that may be assigned from time to time.</li>
</ul>

Automation Tester

Job description

About the role 
 
As an Automation Architect (AI) at NCS Philippines', you will play a crucial role in shaping the company's technology landscape and driving innovation. In this full-time position based in Bonifacio Global City, Taguig City, Metro Manila, you will be responsible for designing and implementing advanced automation solutions that leverage the power of artificial intelligence to streamline processes and enhance operational efficiency.

What you'll be doing

<ul>
	<li>Lead the design and development of intelligent automation solutions that integrate AI and robotic process automation (RPA) to optimise workflows</li>
	<li>Collaborate with cross-functional teams to assess business requirements and translate them into practical, scalable automation strategies</li>
	<li>Oversee the implementation and integration of AI-powered automation tools and technologies within the organisation</li>
	<li>Provide technical expertise and guidance to ensure the seamless operation and continuous improvement of automated systems</li>
	<li>Stay up-to-date with emerging trends and best practices in AI and automation, and recommend innovative solutions to drive the company's digital transformation</li>
</ul>

Ai Architect

Stradcom Corporation is the proponent of the multi-billion peso computerization of the Philippine Land Transportation Office (LTO), the agency that registers motor vehicles, issues drivers' licenses, and enforces laws of land transportation, and is administered under the Department of Transportation (DOTr).

Through a nationwide IT infrastructure consisting of the development of software for formal business processes, the establishment of a huge data powerhouse, the interconnection of LTO's almost 300 offices, the delivery of all hardware and equipment, and the provision of operating and support services throughout the entire concession agreement, which is now in its extension period, STRADCOM provides a service to government consistent with the provisions of the BOT Privatization Law (in particular, a Build-Own-Operate <BOO> contractual scheme), while establishing a solid business model built on the generation and collection of service revenues from the transacting public.

We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.

Stradcom Corporation

<ul>
	<li>Development, implementation and maintenance of Security Programs, Policies and Procedures</li>
	<li>Supports in the development of applicable globally-accepted standards, guidelines and procedures to achieve compliance to security policies and programs</li>
	<li>Contributes in the formulation and enhancement of the corporate Information Security Policy</li>
	<li>Implements and maintains established information security management program of the company</li>
	<li>Maintains reliability and integrity of the IT infrastructure by developing, implementing and exercising:</li>
	<li>Comprehensive Business Continuity Plan (including documentation of detailed procedures) to help the organization achieve recovery capabilities at an alternate site (Disaster Recovery Center)</li>
	<li>Incident Management Process (including documentation of detailed procedures) how to handle security incidents</li>
	<li>Other security programs in pursuit of new regulatory or legal compliance as authorized and approved by the Management</li>
	<li>Development, implementation and maintenance of IT Risk Management Process for IT Infrastructure</li>
	<li>Assists owners/custodians identify, evaluate, assess and secure their information assets</li>
	<li>Assists in determining the security posture of IT systems, applicability and effectiveness of implemented controls</li>
	<li>Generates and submits compliance and security assessment findings, recommendations and reports to the department manager</li>
	<li>Research and development of applicable controls from emerging security trends and technologies</li>
	<li>Selects, evaluates, recommends security controls</li>
	<li>Monitors and generates reports of the security program implementation, business continuity and recovery testing and activities during security assessments</li>
	<li>Development, implementation and maintenance of Procedural and Technical Security Controls</li>
	<li>Implements recommended security controls resulting from the risk assessment</li>
	<li>Monitors and generates reports of system status, performance and security events of implemented security controls</li>
	<li>Resolves issues arising from problems encountered on implemented security controls and/or escalates to third-party technical support</li>
	<li>Monitors and handles security incidents in accordance to established Incident Management Procedure which may involve coordination with other departments and external parties</li>
	<li>Maintains technical security controls managed by the department by conducting regular maintenance activities not limited to backup of systems</li>
	<li>Develops and maintains processes, procedural documents and up-to-date inventory of deployed and implemented security controls</li>
	<li>Observes and facilitates change management process for equipment, facilities, hardware and software utilized in the IT infrastructure</li>
	<li>Extended Delivery of Security Services (Security Education/Awareness Program, Consultancy and others)</li>
	<li>Supports in the development and conduct of approved information security awareness program to all employees and third-party personnel engaged with the company</li>
	<li>Assists in providing technical consulting services in accordance with approved standards to other departments on matters related to information security</li>
	<li>Assists the department in coordination with the Legal Division to achieve regulatory and legal compliance</li>
	<li>Works with internal and external/third-party auditors and consultants</li>
	<li>Coordinates with other Technical teams so that reliable and secure services are provided to internal and external clients</li>
	<li>Supervises the activities of third-party personnel/consultant whenever they are working on-site</li>
	<li>Regularly attends conferences, professional association meetings and technology seminars to remain well-informed with the latest information security technological developments.</li>
	<li>Performs other job-related tasks and projects that may be assigned by his/her superiors from time to time.</li>
</ul>

Information Security Officer

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

Job Description:

<ul>
	<li>Develop and maintain cross-platform mobile applications using React Native.</li>
	<li>Build and integrate backend services using Node.js and RESTful APIs.</li>
	<li>Collaborate with designers, product managers, and other developers to deliver high-quality features.</li>
	<li>Optimize applications for performance, security, scalability, and responsiveness.</li>
	<li>Implement and maintain CI/CD pipelines for mobile app deployment.</li>
	<li>Write clean, maintainable, and well-documented code.</li>
	<li>Troubleshoot and debug issues across platforms and devices.</li>
</ul>

Full Stack Developer | ReactNative and NodeJS

Modulus Labs is foreign VC-funded and trusted by the world’s largest financial ecosystems, we deliver the foundational systems that secure and process transactions around the globe. We’re on a mission to build the future of payments—fast, reliable, and developer-first. Our team moves quickly, takes ownership, and thrives on solving complex problems at scale. We believe in high trust, high responsibility, and creating an environment where great engineers can do their best work.

At our startup, you won’t just be writing code—you’ll be building and owning systems that power real-world payments at massive scale. If you want to see your work have an immediate impact, this is the place.

Why Join Us?

➔ Impact: You’ll build systems that move money and power businesses globally.

➔ Ownership: You’ll have the freedom to ship fast, make decisions, and own your work end to end.

➔ Growth: Work with ambitious engineers solving some of the toughest technology challenges.

➔ Culture: We value freedom with responsibility, context over control, and excellence over process.

🢂 Benefits: We take care of our people. From healthcare to team perks—you'll have access to competitive benefits that support you inside and outside of work. No fluff, just real support where it counts.

🢂 Travel: Work takes you places—literally. Whether it's regional deployments, conferences, or global ops, expect to travel, learn, and lead on the ground where it matters.

🢂 Equity: We don’t just offer a salary—we offer real skin in the game. Join early, earn meaningful stock options, and build ownership in a company designed for scale. If we win, you win big.

Modulus Labs Inc.

What You'll Be Doing

<ul>
	<li>Assist in the implementation, monitoring, and support of security technologies across customer environments, including SIEM, EDR, Email/Web Security, and Cloud Security tools. </li>
	<li>Support onboarding and integration of log sources, security controls, and endpoint solutions under the guidance of senior engineers.</li>
	<li>Work collaboratively with the PMO and engineering team to contribute to successful delivery of security projects and tasks.</li>
	<li>Respond to customer queries and escalations with professionalism and a focus on accurate, timely resolution.</li>
	<li>Conduct initial troubleshooting, log analysis, and issue investigation across supported platforms.</li>
	<li>Maintain high-quality technical documentation and contribute to service transition artefacts.</li>
	<li>Participate in internal knowledge sharing, security research, and training initiatives.</li>
	<li>Engage with customers in a professional and responsive manner to support ongoing service delivery.</li>
	<li>Escalate complex issues appropriately and contribute to root cause analysis and resolution tracking.</li>
	<li>Stay up to date on security best practices, emerging threats, and vendor technologies relevant to the role.</li>
	<li>Stay abreast of emerging threats, techniques, and technologies to help evolve service offerings and maintain relevance in a fast-changing landscape.</li>
</ul>

Cloud Security Engineer

At AWS, we don’t just create software—we build solutions that drive business success and fuel professional growth.

As a trusted IT solutions provider and software development partner, AWS has consistently led the charge in delivering high-quality, reliable, and innovative technology services to clients around the world. With a strong foundation built on over 30 years of excellence, our strength lies in our people—skilled, passionate professionals dedicated to transforming ideas into reality through collaboration, creativity, and technical expertise.

Since our inception in the Philippines, AWS has been committed to the core philosophy of “Global IT Excellence.” This guiding principle has fueled our growth, enabling us to continually enhance our technical capabilities. Over the years, we’ve earned the trust of not only Japanese companies but also multinational corporations by delivering tailored, cutting-edge solutions that meet diverse business needs.

At AWS, we are not just about technology; we are about building lasting relationships and making a meaningful impact on the success of our clients. Our journey of constant innovation and technical refinement ensures that we are well-positioned to tackle tomorrow’s challenges today.

Advanced World Systems, Inc. / Advanced World Solutions, Inc. (AWS)

You will be working with our SRE team which consists of more than a dozen Linux experts. The team has:

<ul>
	<li>A multinational culture with the aim of growing your knowledge and career with patience.</li>
	<li>Small and big tickets/projects allow all team members to not focus on a specific task but rather to experiment with a lot of situations in parallel.</li>
	<li>Ability to learn a lot about bigger infrastructures with all members helping each other constantly.</li>
	<li>Harmonious and active atmosphere.</li>
	<li>Good honest communication and leadership within the team.</li>
	<li>Tech Stack: RedHat, CentOS, Ubuntu, Gitlab, Docker, FreeIPA, Bind, oVirt, OpenStack, Keepalived, HAProxy, Pacemaker, Prometheus, TICK Stack, Splunk, DRBD, Puppet, Nagios, Icinga,Ansible</li>
</ul>

Linux Server

Linux

Computer System Administration

Site Reliability Engineer

<ol>
	<li style="display: block;"> </li>
	<li>Collect, clean, and preprocess data from various sources to ensure accuracy and consistency.</li>
	<li>Perform exploratory data analysis to identify trends, patterns, and correlations.</li>
	<li>Develop and maintain dashboards, reports, and visualizations to communicate key insights to stakeholders.</li>
	<li>Collaborate with stakeholders to define business requirements and develop analytical solutions to address their needs.</li>
	<li>Conduct statistical analysis and predictive modeling to support decision-making processes.</li>
	<li>Stay up-to-date with industry trends, best practices, and emerging technologies in data analysis and visualization.</li>
	<li style="display: block;"> </li>
</ol>

Data Analyst | Emerging Technologies

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities:

 
The Systems Analyst III is responsible for the identification, analysis, and recommendation of system requirements through the creation of program specifications for the assigned IT Solutions systems or modules. The position performs system testing and provides user acceptance testing and/or other testing support as required to ensure that the system processing reflects user requirements and designs.

 

Main Duties and Responsibilities: 
I. Systems Analysis and Implementation

<ul>
	<li>Understands the architecture of assigned IT Solutions system
	<ul>
		<li>Adheres to architecture, design, implementation, and security standards and best practices</li>
	</ul>
	</li>
	<li>Coordinates with the Project Manager and Business Analyst regarding project objectives and client requirements, project activities and timeline, and project deliverables and assignments
	<ul>
		<li>Participates in scope of work estimation and forecasting, giving sound recommendations/suggestions and ensuring that industry standards and best practices are followed</li>
		<li>Participates in code reviews or use collaborative programming techniques to promote high quality business outcomes</li>
		<li>Investigates and proposes solutions for development and potential design problems</li>
		<li>Reviews and validates the data, processes, business rules and requirements gathered identifies areas of improvement in the current procedures, and proposes possible solutions to address them</li>
		<li>Identifies key resource persons such as the Product/Process/Service Owners who need to participate in the requirements and data gathering</li>
	</ul>
	</li>
	<li>Conducts analysis to determine integration needs, and design and plan integrations
	<ul>
		<li>Recommends and identifies system solutions and functions to meet user requirements, desired outputs and business objectives of therequesting unit</li>
		<li>Implements unit and integration tests and conducts functional and performance testing where appropriate</li>
	</ul>
	</li>
	<li>Validates the viability of the technology solution by presenting prototypes and/or design to gain user feedback</li>
	<li>Designs business cases and testing criteria to assure the stakeholders and users on the quality, integrity and efficiency of the solution</li>
	<li>Designs databases, assuring the reliability, integrity and availability of data</li>
	<li>Performs system testing and provides user acceptance testing and/or other testing support as required to ensure that the system processing reflects user requirements and designs</li>
</ul>

II. Documentation and Transition Support

<ul>
	<li>Generates administrative reports, statistical data, design-related documentation, and user information guides, as needed</li>
	<li>Prepares documentation such as requirements documents, high level design documents, detailed design documents, test plans, operations</li>
	<li>manuals and user manuals
	<ul>
		<li>Documents and recommends solutions or system changes in case there are issues or changes in the process and business rules</li>
		<li>Assists in documentation as required in each phase of assigned projects such as user manuals and work instructions</li>
	</ul>
	</li>
	<li>Tracks and monitors systems and licenses/subscriptions</li>
	<li>Provides support for ad hoc administrative reports by recommending data sources and coordinates with the Developer</li>
	<li>Conducts trainings and tutorials for users to ensure seamless transition implementation which results to an enhanced productivity of the users</li>
	<li>Provides support related to system maintenance requirements of the requesting office/unit
	<ul>
		<li>Coordinates with the client to provide post-implementation support for systems including analysis of production incidents</li>
	</ul>
	</li>
</ul>

III. Performs other duties as may be assigned by the immediate supervisor, or any authorized representative

Systems Analyst

Note: This is not a managerial/leadership position.

The Client Manager III provides support in determining and fulfilling units’ IT requirement by closely partnering with the assigned unit, gathering data, and providing recommendations based on identified needs. The Client Management Team is the strategic arm of the Vice President for Digital Information and Technology (VP DITS in the various clusters to align and operationalize the University Strategies and IT Plans.

Main Duties and Responsibilities: 
I. Planning and Design

<ul>
	<li>Assists in determining the IT requirements of the school in order to support and enable its academic, formation, and co-curricular programs
	<ul>
		<li>Gather data on IT needs of the assigned unit through meetings with management, interviews, and administering of surveys</li>
		<li>Provides an initial analysis based on data gathered from the unit, its stakeholders, and other relevant sources</li>
		<li>Identifies priority needs and recommends next steps based on analyzed data</li>
	</ul>
	</li>
	<li>Collaborates with the assigned unit on the strategies and direction of information technology resources, and aligns these with the unit’s priorities and business requirements</li>
</ul>

II. Operation and Maintenance

<ul>
	<li>Provides inputs and coordination for the budgetary requirements of the cluster</li>
	<li>Coordinates with other OVP DITS units (Academic Solutions, Enterprise Productivity Solutions, End-User Management and Infrastructure Management teams) regarding the requirements of the cluster</li>
	<li>Implements an established communication plan to ensure proper coordination and consistent information sharing between stakeholders (e.g., communication of policies, requirements, and changes in relation to the cluster’s IT Resources)</li>
</ul>

III. Service and Quality Control

<ul>
	<li>Recommends and implements structure for feedback such as customer satisfaction surveys, needs assessments, periodic reviews for adherence to standards and continuous improvement of OVP DITS’ service offerings</li>
	<li>Coordinates with the OVP DITS’ Process, Performance and Service Level Management team for service level monitoring in the cluster</li>
	<li>Proposes resolutions to conflicts that arise between stakeholders such as the unit and service providers</li>
</ul>

IV. Performs other work-related tasks as may be required by the immediate 
supervisor and authorized representative

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