ABS-CBN Corporation is the Philippines’ leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television.

The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile.

The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.

ABS-CBN Corporation

Job Summary 
 
The Senior Network Engineer is responsible for the implementation, enhancements, and troubleshooting of ABS-CBN's network infrastructure. The ideal candidate will demonstrate strong technical skills with switching, routing, firewall, and wireless operations. Applicants will be highly motivated, organized, and able to work with distributed teams, while also capable of managing projects independently with minimal supervision. We are seeking a dynamic individual who is a problem solver, creative, has a strong sense of ownership and initiative, collaborates and communicates effectively, and is interested in continually learning new networking technologies in an exciting and challenging environment. 
 

Responsibilities

<ul>
	<li class="text-justify">Contributes to the design, implementation, and ongoing management of the corporate IT network.</li>
	<li class="text-justify">Gathers requirements and design solutions to meet global network infrastructure needs.</li>
	<li class="text-justify">Establishes &amp; maintains foundational network architecture and technical standards.</li>
	<li class="text-justify">Monitors, manages, and maintains network health and integrity.
	<ul>
		<li class="text-justify">Performs on-call duties as a member of the on-call rotation team.</li>
		<li class="text-justify">Triage, troubleshooting and incident management.</li>
	</ul>
	</li>
	<li class="text-justify">Escalation for Reactive operations (service requests and incidents).</li>
	<li class="text-justify">Executes proactive maintenance tasks. </li>
	<li class="text-justify">Handles provisioning of service requests.</li>
	<li class="text-justify">Manages change implementation including hardware/software upgrades, required refresh and post-testing to ensure no unplanned business interruption.</li>
	<li class="text-justify">Manages network projects from initiation to completion.</li>
	<li class="text-justify">Interfaces with the internal security team to design and continuously deliver security-related enhancements.</li>
	<li class="text-justify">Analyzes data and defines network capacity models and performance metrics. Deliver Capacity management reports and resolution plans. </li>
	<li class="text-justify">Identifies, recommends, and implements operational improvements. Develops Operational Materials including Troubleshooting &amp; Maintenance Guides as necessary.</li>
	<li class="text-justify">Develops automated methods to mitigate and remediate network events and minimize operational complexity.</li>
	<li class="text-justify">Assist in the evaluation of new technology solutions, provide perspective to the selection of new technology and adoption of processes.</li>
	<li class="text-justify">Strives towards optimizing the network in every possible way.</li>
</ul>

Senior Network Engineer

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Job Summary 
A Sales Engineer for Creative Services will handle businesses such as Print Service providers for Signs and displays, wearables, and corporate giveaways. They combine art, business, and engineering to make products that people use every day.

 
Duties &amp; Responsibilities

<ul>
	<li>Provide business and basic technical client consultancy to end-users</li>
	<li>Generate leads in the assigned territory</li>
	<li>Use blueprints, detailed drawings, or computer-aided designs to demonstrate product potential.</li>
	<li>Fabricate models using samples.</li>
	<li>Research design trends and product limitations.</li>
	<li>Present designs to client for approval.</li>
	<li>Create trademarks to appear on advertising materials or company marketing collateral.</li>
	<li>Use CAD software to refine designs and create virtual models of products</li>
	<li>Utilize 3D printing to create product prototypes that are both non-functional and working in order to evaluate their practicality</li>
</ul>

Sales Engineer for Creative Services Providers

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
Get 
3,000 
Gift 
Reward 
(e.g,, Globe
Prepaid Load Card)

FaceBook 
Messenger 

m.me/acesjobs 

https://www.facebook.com/acesjobs/ 

http://youtube.com/acesjobs 

 
Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

Aces Call Center Jobs Inc.

<ul>
	<li>Respond to requests for technical assistance</li>
	<li>Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise on the appropriate action.</li>
	<li>Monitor and respond quickly and effectively to requests received</li>
	<li>Ability to identify and organize tickets according to priority and forward tickets to engineers and techs</li>
	<li>Identify deficiencies and escalates risk and proposes innovative solutions to address the issue/problem</li>
	<li>Validate the set-up process</li>
	<li>Identify any trending issues or bugs whilst using strong problem-solving skills to resolve or escalate the matter quickly and efficiently</li>
	<li>Provide management with knowledge and an analysis of any existing issues, areas of concern and broadcaster feedback</li>
</ul>

Service Desk Analyst | Ortigas

Founded and based in Manila on 2011 with just a handful of people, we grew to be the reliable Software Development company that we are now, with several partners across diverse industries in the Philippines. Constantly evolving along with the ever-changing world of software development and design, we aim to become the valuable business partner of choice.

Blackfort Consulting Inc.

<ul>
	<li>Perform analysis on software applications functionalities</li>
	<li>Can do bug fixing, feature request and enhancements.</li>
	<li>Deployment using CI/CD approach and maintenance of applications.</li>
</ul>

Application Support Engineer

Job Summary: 
A sales engineer for manufacturing is responsible for managing an account in the manufacturing industry. He/ she will develop sales opportunities for the organization through relationship-building and by providing clients with professional consultancy. 
 
Duties &amp; Responsibilities:

<ul>
	<li class="text-justify"> Collaborating with manufacturing and private institutions to establish professional connections and educate them with advanced technologies, specifically commercial and industrial printers, and make the most of their machine investment.</li>
	<li class="text-justify">Generate leads in the assigned territory</li>
	<li class="text-justify">Conducts learning sessions, training programs, and webinars about the assigned technologies.</li>
	<li class="text-justify">Support the preparation of project proposals by providing templates and preparing the technical sections</li>
	<li class="text-justify">Coordinate with a multifunctional team throughout the entire sales process, including working closely with account managers, solution architects, and sales specialists to promote sales growth.</li>
</ul>

Account Manager South Luzon

Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line- up of 21* Toyota models. It has 71* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.

TMP was incorporated on August 3, 1988 as a joint venture of the following business entities:
        GT Capital Holdings, Inc. (51%)
        Toyota Motor Corporation (34%)
        Mitsui & Co., Ltd. (15%)

TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to a number of investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan and other parts of the world. The Marketing Office of TMP is located at the 28th and 31st floors, GT Tower International, Makati City.

TMP currently produces the best-selling Innova and Vios. Its existing manufacturing plant has the capacity to produce over 55,000* units per year on two-shift production operations.

TMP operates with ten (10) organizational units: Marketing, Manufacturing, Production Control & Logistics, General Administration, Comptrollership, Treasury, Purchasing, Corporate Affairs, Vehicle Logistics and Affiliate Operations Support & Audit.

The company’s regular and outsourced manpower is composed of 3,695* Team Members.
—
*as of end-December 2019

Toyota Motor Philippines Corporation

A Regulations &amp; Certification Professional is responsible for vehicle certification and compliance to government regulations.

In this role, you are expected to be a domain expert in project management, planning, compliance, and technical writing. It requires constant communication with stakeholders and customers. 

Your role and responsibilities: ﻿

<ul>
	<li>Management and recommendations of technical regulatory development</li>
	<li>Ensure compliance to government regulations and vehicle certification.</li>
	<li>Manage data and system for vehicles and components compliance monitoring.</li>
	<li>Collaborate with the government or industry technical committee.</li>
	<li>Creates technical regulation report.</li>
	<li>Handles vehicle certification to DENR.</li>
	<li>Conducts technical regulation research.</li>
</ul>

Relationship Management

Judgement and Decision Making

Attention to Detail

Risk Management

Time Management

Monitoring and Evaluation

Regulations & Certification Engineer

Your trusted solutions provider.

A electrical engineering equipment and services company.

VISION
To be the trusted solution provider for the Philippine Electrical Industry

MISSION
We are a company providing professional electrical engineering services, equipment and consultancy as a solution provider for power system reliability and efficiency for effective energy cost management for industries and consumers.

VALUES:
Mastery
Integrity
Care
Excellence

WESTCO Electrical and Equipment Corporation

The Sales Executive will be responsible for the following:

<ul>
	<li>Present company and product profile to possible customers</li>
	<li>Respond to customer inquiries</li>
	<li>Submit accreditation requirements</li>
	<li>Prepare and submit proposals</li>
	<li>Coordinate with different departments for shipment of orders</li>
	<li>Coordinate with client for delivery of orders</li>
	<li>Assist accounting for collection of payments and/or billing disputes.</li>
	<li>Conduct after Sales Service in a timely manner</li>
</ul>

Report Writing

Proposal Writing

MS Office

Sales and Marketing Knowledge

Customer Service

Events Management

Sales Engineer

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Use a variety of optimization techniques to promote our clients site, improve website rankings &amp; PA score, especially on Google for all our existing and new clients who will come on board.</li>
	<li>Manage all search engine optimization (SEO) and marketing activities of clients.</li>
	<li>Evaluate website analytics in order to optimize the browsing experience and search engines result, including conversations rate, rankings, and website traffic.</li>
	<li>Provide recommendations for enhancing the website content, linking, and other factors in order to strengthen the website performance.</li>
	<li>Perform keyword research for each client.</li>
	<li>Monitor keyword rankings on a regular basis.</li>
	<li>Understand how Google works and decides on search engine rankings.</li>
	<li>Keep himself /herself up-to-date of recent SEO news and trends.</li>
</ul>

Junior SEO

SariSuki was founded in 2020 as a response to the COVID pandemic and part of the founders’ mission of empowering communities around the country.

We strive to offer supermarket-quality products at wet market prices while helping others make a decent living. We provide local communities fresh groceries and everyday needs through our Ka-Sari community leaders.
	
All over the country, community sellers started providing the needs of their neighborhood. Inspired by this amazing collective behavior, the team at SariSuki found that this was an actual business model in countries like China and Indonesia - Community Group Buying.

Sarisuki Stores Inc.

We are looking for a curious, multitalented Data Engineer to:

<ul>
	<li>Design, build, test, and document work on scalable data flows/pipelines and data models</li>
	<li>Set standards and implement processes to ensure data quality and accessibility</li>
	<li>Build out new data/API integrations to support continuous changes in data volume and complexity</li>
	<li>Collaborate with stakeholders including data/analytics, design, product, tech and business teams and assisting them with data-related technical issues</li>
	<li>Prepare both structured and unstructured raw data for data science and analytics; improve data models that feed business intelligence tools</li>
	<li>Perform data analysis required to troubleshoot data issues</li>
	<li>Evaluate vendors and tools (open source or otherwise) to improve our data infrastructure</li>
	<li>Stay up-to-date on industry standards, best practices, and advancements</li>
	<li>Works closely with all business and engineering teams to develop strategy for long term data platform architecture</li>
</ul>

This role will be a great fit if:

<ul>
	<li>You’re excited about building the data foundations &amp; tooling for a high-growth startup and you love understanding business requirements and processes and what it means for data</li>
	<li>You’re a bit of a data generalist and learn fast - you focus on solving problems with the team, even if it sometimes means going outside your paper responsibilities</li>
	<li>You see the future of data engineering as inextricably linked to software engineering</li>
</ul>

Data Engineer

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. 
The time has come to explore the possibilities in ICT and beyond.

Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

Trends Group, Inc.

Purpose 

Conducts interviews of applicants and designates operations people to conduct preliminary interview of applicants as part of the screening procedure to ensure getting the right people for the right jobs. 

 

Duties and Responsibilities 

<ul>
	<li>Conducts pre-screen conversations with candidates to evaluate quality and readiness to be considered as a candidate for hire and coordinating with the Hiring Manager for interview  </li>
	<li>Posts open positions in all existing Job portals and search engines  </li>
	<li>Participates in any Sourcing initiative internal / external to increase pipeline and generate leads of prospects and applicants   </li>
	<li>Ensures the maintenance of accurate and concise records and reports concerning all phases of the Recruitment process (Hiring Database, ERP Database, Personality Assessment, Source Track)  </li>
	<li>Promotes the Company image to candidates and ensures that the Company is represented in the most accurate and appropriate way to all candidates, and personally drives the highest standards of ethical behavior  </li>
	<li>Accountable for interviewing and endorsing quality candidates for different positions  </li>
	<li>Ensures that candidates are treated professionally during the recruitment process  </li>
	<li>Ensures compliance in executing processes within the company especially with uploading personality assessment of each applicants  </li>
	<li>Must diligently deliver and meet all KPIs: Hiring Fill Rate, Cost Per Hire, Start Rate, Conversion Rate and Recruitment Yield  </li>
	<li>Ensures completion of program specific assessments amongst qualified candidates endorsed  </li>
	<li>Responsible for doing callouts to potential hires to check compliance with pre-employment requirements and medical  </li>
	<li>Responsible for assisting with the administration of sourcing programs and tracking effectiveness of initiatives  </li>
	<li>Responsible for developing an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role      </li>
	<li>Responsible for providing administrative support and helping facilitate the recruitment process  </li>
	<li>Drafts offer sheets of project-based and probationary candidates </li>
	<li>Willingness to learn other HR Duties like Payroll and such  </li>
	<li>Perform all other duties and tasks as assigned by the Lead, Manager or Head </li>
</ul>

Talent Acquisition Specialist

EEI Business Solutions Inc., formerly known as Equipment Engineers, Inc. started as a machinery division of EEI,  focusing as an importer and provider of equipment and supplies for mining companies. After years of growth and development, EEIBSI expanded its product lines to a wide range of industrial equipment and systems in order to provide service to other industries as well. As a major provider of industrial products and engineering services, the company aims to deliver exceptional systems and proven solutions to business companies, domestically and globally. This strategy will actualize EEIBSI's goal of contributing significantly to the industrial and economic development of the Philippines.

EEI Business Solutions, Inc.

<ul>
	<li>
	Senior Power Business Development Engineer is responsible for the overall development of the company’s power business development initiatives, implements the business prospecting, project design and costing, regulatory compliance, financial analysis, and manages the Power Business Development Engineers
	</li>
	<li>
	Business prospecting of renewable energy projects
	</li>
	<li>
	Conceptualization of project design and costing
	</li>
	<li>Monitoring of regulatory compliances for renewable energy projects</li>
	<li>Financial analysis and presentation of business cases</li>
</ul>

Senior Power Business Development Engineer

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, extracting insights from these conversations so that organizations can build strategies around them.

Is the role right for you?

As a Jr Data Engineer, you will be part of the data collection team that creates and maintains a scraping system. As a developer, your duties may include designing and developing the system, selecting appropriate scraping tools, writing efficient scraping scripts, monitoring and maintaining the system, ensuring data quality and integrity. Responsibilities include…

<ul>
	<li>Document website analysis processes and metrics in order to help programmers iterate data scraping algorithms</li>
	<li>Designing and developing efficient and scalable algorithm to scrape data from various websites</li>
	<li>Develop and maintain scripts for automation of tasks related to data processing and analysis</li>
	<li>Extracting, transforming, and loading (ETL) data from different sources to enable data analysis and reporting.</li>
	<li>Build and maintain data processing infrastructure</li>
	<li>Continuously improve data quality and automation processes</li>
	<li>Produce and exhibit reports that give a comprehensive overview of the status of your tasks and how much progress has been made on them</li>
</ul>

 

What kinds of opportunities are on offer?

We believe that the power to learn new things is the one of the most important skills anyone can ever have. Given enough persistence and grit, as a part of our data collection team, you will

<ul>
	<li>You will become extremely knowledgeable in scraping system and become good at automating processes</li>
	<li>Become proficient in programming languages such as Python</li>
	<li>Gain an understanding of how to design big data delivery platforms and scalable scraping system</li>
</ul>

Junior Data Engineer | Web Scraping

<ul>
	<li>Drive the ad tech development and support activities across the suite of products including video, mobile, OTT, and Display.</li>
	<li>Responsible for establishing and maintaining Ad Tech best practices, improve ad delivery methods, execute ad architecture rollouts, and assist with cross organizational platform ad tech support for monitoring the quality of experience and view ability metrics.</li>
	<li>Assist in perfecting the operational excellence across the entire ad tech suite. </li>
	<li>Successful candidate should be passionate about advertising, media and technology and should have great hands-on technical, problem-solving and communication skills.</li>
</ul>

Video Engineer | Digital Consumer Tech Division

1. Identifying and pursuing sales opportunities: Sales executives are responsible for actively seeking out potential customers, identifying leads, and generating new business opportunities. This involves researching and analyzing market trends, attending industry events, and developing strategies to expand the customer base.

2. Building and maintaining customer relationships: Sales executives need to establish strong relationships with existing and potential customers. This includes understanding their needs and challenges, providing product information, conducting product demonstrations, and addressing any inquiries or concerns. Building trust and rapport is crucial for customer retention and repeat business.

3. Achieving sales targets: Sales executives are accountable for meeting or exceeding sales targets set by the company. This involves creating and implementing sales plans, forecasting sales volumes, and monitoring progress. They may be required to prepare sales reports and present performance metrics to management.

4. Collaborating with technical teams: As sales executives in an electrical engineering company, they work closely with the technical teams to gain a deep understanding of the products and services offered. They collaborate with engineers and technical experts to address customer requirements, obtain technical information, and provide appropriate solutions.

5. Conducting market research and analysis: Sales executives monitor industry trends, competitor activities, and customer feedback to stay informed about the market landscape. This involves conducting market research, analyzing data, and identifying opportunities for product improvement or expansion.

6. Negotiating and closing deals: Sales executives are responsible for negotiating contract terms, pricing, and other factors with customers. They need to have strong negotiation skills to reach mutually beneficial agreements and close deals in a timely manner.

7. Providing feedback to the company: Sales executives play a crucial role in providing feedback to the company regarding customer preferences, market demands, and product performance. This information is valuable for the company to make informed business decisions and improve their products or services.

Technical Sales Engineer

Boldr | Outsourcing With Impact. 

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

Boldr

WHAT IS YOUR ROLE:

As a Customer Support Engineer Lead, you will ensure our Customers are happy and successful by providing and leading a best-in-class support experience. You will be the leader of a Level 2 Customer Support Engineering team, responsible for resolving escalated customer inquiries and incidents for the SaaS platform. Customer Support Engineers communicate directly with customers to help resolve their requests, triage, troubleshoot and resolve platform incidents, and participate in an On-Call Rotation to ensure 24/7 support coverage. You will collaborate with Professional Services, Customer Success, Product, and Engineering to ensure timely and high-quality resolution of customer requests and incidents. Your impact will be felt throughout the company, and visible both internally and externally. As a critical team in a growing startup, you will also help the team continuously improve tools and processes to support our growing customer base.

Responsibilities:

<ul>
	<li>Provide guidance and leadership to the customer support engineering team, ensuring efficient operations and a high level of customer satisfaction.</li>
	<li>Train, mentor, and coach team members to enhance their technical and customer service skills.</li>
	<li>Drive high customer satisfaction by understanding, troubleshooting and resolving customer requests and incidents</li>
	<li>Monitor, triage and resolve technical incidents and escalations that arise in the omnichannel support queue, meeting required SLAs</li>
	<li>Use existing troubleshooting guides (TSGs) and standard operating procedures (SOPs) to establish root cause for queries and provide a customer-facing root cause assessment</li>
	<li>Provide how-to’s, best practices, and consultative suggestions to support customers in enabling value-add use cases</li>
	<li>Participate in on call rotation, ensuring 24/7 coverage for escalated incidents</li>
	<li>Balance multiple tasks with varying priorities and urgencies</li>
	<li>Monitor and ensure the health of the SaaS platform</li>
	<li>Collaborate with Product, Engineering, Customer Success, Professional Services, and Level 1 Support to ensure quick resolution to customer challenges</li>
	<li>Develop an understanding of the CXHub, including how the CXHub drives value for customers, and how it fits in the customer CX/martech stacks</li>
</ul>

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