CAMEL Appliances Manufacturing Corporation is one of the leading manufacturers of household appliances in the Philippines. Incorporated on August 15, 1991, CAMEL was initially engaged in the design and manufacturing of electric fans.  With an emphasis on quality, efficiency, research and development, CAMEL became successful in gaining a significant market share within a short period of time. 

As the demand for CAMEL products increased, it expanded its product line to include industrial fans, exhaust fans, rice cookers, gas stoves, flat irons, toasters and weighing scales.  In year 2005, CAMEL saw an opportunity to cater to the expanding washing machine market in the Philippines.  The launch of CAMEL washing machines was very well received by customers and dealers alike.  So in year 2006, CAMEL invested on more plastic injection facilities, washing machine moulds and equipment’s to start its local production of CAMEL washing machines.  To date, CAMEL enjoys a big share of the washing machine and spin drier market in the Philippines.  

In Year 2000, CAMEL was presented with the National Consumers Quality Award for the “Most Outstanding Appliance Brand”.  In that same year, the company also received the award for being the “Best Appliance Brand” from the 18th Annual People’s Choice Award. In Year 2004, CAMEL was heralded as the “Most Outstanding Appliances Brand” by the Consumer League of the Philippines Foundation, Inc.  In Year 2005, CAMEL received four different industry awards, one of which was the Asia-Pacific Excellence Award (APEA) for the Most Outstanding Kitchen and Home Appliances Brand.  From Year 2010 to 2012 CAMEL bagged Global Brand’s “Most Outstanding Appliance Brand”.  In Year 2012, CAMEL received the “Best Household Washing Machine Brand” for the fifth year in a row and the Silver Seal for “Best Electric Fan Brand” from Consumers League of the Philippines Foundation.  

Today, CAMEL Appliances has earned its spot as one of the top corporations in the Philippines and has been accorded with various awards for twelve consecutive years.  Its dedication to quality and excellence is further attested by being one of the first few companies in the country to be granted the highly coveted ISO 9001:2008 certification last March 2015 by SGS Phils., Inc.  

To succeed in this competitive industry, great products need to be complemented with affordable cost and good service.  That is why all 800 individuals behind CAMEL Appliances are dedicated to offering the best quality without compromising cost and time while providing maximum value to our customers through world-class services.

CAMEL APPLIANCES MANUFACTURING CORP

Pay up to: ₱25,000.00-₱40,000.00 per month

Job Description:

Are you confident in front of the camera, energetic, and passionate about selling?

Responsibilities:

Host engaging live selling sessions on Tiktok

Demonstrate and explain product features benefits, and promotions

Interact with viewers and answer inquiries in real-time

Encourage customer engagement and drive sales conversions.

Coordinate with the marketing and e-commerce teams for campaign execution.

Benefits:

Company events

Employee discount

Health insurance

Pay raise

Live Host

Amare Group is a builder of consumer brands designed for the Philippine market.

We focus on creating products that solve real problems and work as intended in real conditions. Every brand we build is grounded in clarity, discipline, and respect for the customer.

We don’t rely on hype or shortcuts. We rely on execution, accountability, and consistency. 

Amare Group Inc.

Duties &amp; Responsibilities 

The Order Confirmation Agent is responsible for ensuring orders are accurately confirmed before booking and fulfillment. The role focuses on customer verification, order accuracy, RTS prevention, resolving concerns before dispatch, and increasing order value through appropriate upselling.

1. Messenger Monitoring

<ul>
	<li>Monitor Messenger and other assigned communication channels for customer responses and requests.</li>
	<li>Check for requests to change product quantity, selection, delivery details, or other order information before confirmation.</li>
	<li>Ensure approved changes are accurately reflected in the order before booking.</li>
	<li>Coordinate with the appropriate team when corrections or clarifications are needed.</li>
	<li>Monitor messages regularly to prevent outdated or incorrect orders from being booked.</li>
</ul>

2. Order Confirmation

<ul>
	<li>Confirm all orders received through Shopify before booking.</li>
	<li>Call and/or text customers to verify:</li>
	<li>Customer name</li>
	<li>Delivery address</li>
	<li>Contact number</li>
	<li>Products ordered and quantity</li>
	<li>Total order amount</li>
	<li>Other relevant order details</li>
	<li>Ensure customers understand their order and expected delivery process.</li>
	<li>Identify customers who are unsure, no longer interested, unreachable, or requesting changes before booking.</li>
	<li>Document confirmation results and update the required order status or tracker.</li>
	<li>Escalate orders with incomplete, conflicting, or suspicious information for further validation.</li>
	<li>Follow the prescribed confirmation process consistently to minimize preventable RTS.</li>
</ul>

3. Order Upselling

<ul>
	<li>After successfully confirming an order, offer relevant additional products.</li>
	<li>Recommend products based on the customer's existing order and applicable promotions.</li>
	<li>Clearly communicate the additional product, price, and updated total before finalizing changes.</li>
	<li>Ensure all upsells are properly recorded and reflected in the order.</li>
	<li>Avoid aggressive or misleading selling practices and ensure customer consent for all additional products.</li>
</ul>

4. Order Quality &amp; RTS Prevention

<ul>
	<li>Identify orders with a higher risk of cancellation or RTS during confirmation.</li>
	<li>Record reasons for customer refusal, cancellation, requested changes, or inability to reach the customer.</li>
	<li>Flag recurring issues related to customer targeting, promotions, order information, or the confirmation process.</li>
	<li>Coordinate with Booking and Operations teams when additional validation is required.</li>
	<li>Provide accurate confirmation information to prevent downstream fulfillment issues.</li>
</ul>

5. Reporting

<ul>
	<li>Prepare accurate daily, weekly, and monthly reports covering key performance metrics, including:</li>
	<li>Total orders assigned for confirmation</li>
	<li>Successfully confirmed orders</li>
	<li>Confirmation rate</li>
	<li>Unconfirmed/unreachable orders</li>
	<li>Cancelled orders</li>
	<li>Customer-requested order changes</li>
	<li>Orders successfully upsold</li>
	<li>Upsell revenue</li>
	<li>Common customer concerns</li>
	<li>Potential RTS-related issues</li>
	<li>Other metrics assigned by management</li>
	<li>Reports must be submitted on time and contain accurate, complete, and actionable information.</li>
</ul>

6. Coordination &amp; Team Support

<ul>
	<li>Coordinate closely with Booking, Fulfillment, Operations, and Customer Service teams regarding order concerns.</li>
	<li>Provide accurate information when endorsing confirmed orders for booking.</li>
	<li>Respond promptly to internal requests related to order confirmation.</li>
	<li>Follow company policies, campaign mechanics, discount guidelines, and order-processing procedures.</li>
</ul>

Customer Service

Communication Skills

Confirmation Agent

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The position is responsible for implementing visual and interactive elements that users engage with through their web browser when using a web application.

The Front End Developer is also responsible for building “client-side” of web applications. The person should be able to translate the company’s needs into functional and appealing interactive applications.

Responsibilities

<ul>
	<li>Create, maintain and improve responsive website</li>
	<li>Optimize page for SEO and loading speed</li>
	<li>Design mobile friendly sites</li>
	<li>Collaborate with back-end developers and web designers to improve usability</li>
	<li>Get feedback from, and build solutions for, users and customers</li>
	<li>Create quality mockups and prototypes</li>
	<li>Ensure high-quality graphic standards and brand consistency</li>
	<li>Assure that all user input is validated before submitting to back-end</li>
	<li>Stay up-to-date on emerging technologies</li>
</ul>

HTML

Angular.js

ASP.NET

JavaScript

Bootstrap

Front End Developer 

Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

<ul>
	<li>Act as the main point of contact (“voice”) of the clearance department to customers, DHL entities, and government authorities </li>
	<li>Coordinate shipment clearance by communicating requirements and resolving discrepancies </li>
	<li>Collect and validate required documents from customers and stakeholders to ensure successful clearance </li>
	<li>Contact customers (origin/destination) for missing or incomplete shipment information </li>
	<li>Provide duty and tax notifications and secure customer approval for payments beyond limits </li>
	<li>Coordinate with brokers and authorities to process shipments efficiently </li>
	<li>Monitor and manage “Shipment in Bond” inventory and ensure timely action </li>
	<li>Maintain and update customer instructions and database records accurately </li>
	<li>Achieve key KPIs such as: </li>
	<li>Clearance turnaround time (e.g., % over 72 hours) </li>
	<li>Customer satisfaction (complaints/claims reduction) </li>
	<li>Cost and operational efficiency targets </li>
	<li>Demonstrate ability to influence stakeholders and support operations despite no direct reporting line </li>
	<li>Perform additional tasks assigned by supervisors as needed </li>
</ul>

Clearance Support Agent

<ul>
	<li>Prepare shipment records (or files) for customs clearance entry by ensuring that the information available in the shipment record reflects the available data to DHL (in DHL systems, including CIA images, and Customer Database Records).</li>
	<li>Assist with general administrative duties related to customs clearance such as the printing, collation, distribution and filing of customs clearance-related documentation.</li>
	<li>Assist in preparing, printing, collating, and distributing customs documents for clearance processing</li>
	<li>Support BTO shipment documentation and coordinate handover to brokers</li>
	<li>Validate and correct shipment data to ensure compliance with regulatory formats and requirements</li>
	<li>Verify shipment details against commercial documents and customer instructions</li>
	<li> Ensure accurate recording of multi-commodity shipments</li>
	<li>Create shipment records/files for missing or over-landed shipments using available documents</li>
	<li>Assign and distribute shipment records to appropriate teams for clearance processing</li>
	<li>Escalate incomplete or special-case shipments to Clearance Support Group for resolution</li>
	<li>Perform filing and archiving of cleared shipment documents</li>
	<li>Coordinate with internal departments (NCG, warehouse, accounting) and external agencies (Customs)</li>
	<li>Provide administrative and operational support as required by supervisors</li>
	<li>Demonstrate ability to influence processes and support decision-making despite no direct authority</li>
</ul>

Data Administration Agent

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

<ul>
	<li>You will perform market research and lead generation tasks to identify new prospects.</li>
	<li>You will develop and deliver proposals to potential clients, partners, sponsors and investors</li>
	<li>Evaluate new business partnerships with vendors and subcontractor</li>
	<li>You will conduct client meetings and sales presentations as needed.</li>
	<li>You will work with the internal team on events planning and execution.</li>
	<li>You will assist the team and project stakeholders on special tasks, as needed.</li>
	<li>Guide management on regulatory and compliance issues to ensure compliance with legal regulations</li>
</ul>

Relationship Management

Complex Problem-Solving

Operations Management

Strategic Planning

Time Management

Monitoring and Evaluation

Sales Agent | Onsite

Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations.


Empowering Your Business

A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation).

Who We Are

We are a software solutions company backed by a team of full-stack developers and elite programmers.


What We Do

Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public.

How We Help

We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago.


Corporate Principle

We pursue and bring solutions beyond software development to create impactful advancement to empower businesses.

Our Mission

Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes.

Our Vision

Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions.

Our Culture

We Work to Play and Play to Win
We maintain a casual work environment to inspire our people and help them achieve more.

Multisys Technologies Corporation

Job Summary:

A Front-End Software Engineer is responsible for implementing visual and interactive elements that users engage with through their web browser when using a web application. Works with UI/UX designers to bridge the gap between graphical design and technical implementation. S/He is able to demonstrate hands-on experience in using current trends and best practices in front-end architecture, including performance optimization, accessibility, and usability.

 

Duties and Responsibilities:

<ul>
	<li>Discusses user interface ideas and applications with the development team;</li>
	<li>Develops functional and appealing web-based applications based on usability;</li>
	<li>Ensures the technical feasibility of UI/UX designs;</li>
	<li>Implements responsible web design principles to ensure that the application renders well across multiple devices;</li>
	<li>Documents application changes and developing updates;</li>
	<li>Performs other related tasks that may be assigned; and</li>
	<li>Participates in the company activities.</li>
</ul>

Front End Software Engineer

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Under the supervision of the IT Service Desk Lead, IT Service Desk and Deskside Support Assistant serves as the first point of contact for end-user support and for reporting service requests and incidents. The position also provides technology-based deskside system support for all client computing needs.

Main Duties and Responsibilities 
I. Service Desk Operations

<ul>
	<li>Logs, classifies, and encodes the incidents or service requests on the ITSM ticketing tool, ensuring that ticket requests are worked on in compliance with the Service Level Agreements.</li>
	<li>Attends to all end-user requests with accurate and appropriate information in a timely manner, monitoring all service requests and incidents until their resolution.</li>
	<li>Registers incidents and service requests into the Incident Management Database.</li>
	<li>Analyzes customer requests for correct classification and provides first-level technical support and resolution.</li>
	<li>Routes service requests to support groups when incidents are not closed.</li>
	<li>Assists in the preparation of staff schedules to ensure the service desk is staffed appropriately to cover all hours of operations.</li>
	<li>Assists the IT Service Desk Lead in attending to the day-to-day operational requirements of the Section.</li>
	<li>Prepares periodic and ad hoc reports required by the management team.</li>
</ul>

II. Incident Management

<ul>
	<li>Resolves and recovers incidents not assigned to second-line support.</li>
	<li>Keeps affected partners informed about the progress.</li>
	<li>Resolves or escalates incidents and requests in line with established service level agreements.</li>
	<li>Escalates the process as necessary per established escalation policies.</li>
	<li>Logs and records all reported incidents into the Incident Management Database.</li>
	<li>Monitors the status and progress towards the resolution of assigned incidents.</li>
	<li>Updates from the Service Desk regarding incident progress</li>
	<li>Analyzes incident trends and creates knowledge database for known errors.</li>
</ul>

III. Technical Assistance and Support

<ul>
	<li>Attends to Video Conferencing Events, Live Streaming, and Video Conferencing Shared Services requirements.</li>
	<li>Guides users on how to use the Learning Management System and other productivity tools (e.g., Google Suite, Microsoft Office, other Software as a Service [SaaS], etc.).</li>
	<li>Familiarizes the technical manuals of the different IT assets managed by the university.</li>
	<li>Provides technical assistance and support by guiding users on how to investigate and conduct basic IT diagnostics as a first-level response to resolving their IT problems (e.g., login problems, software errors, and hardware malfunctions).</li>
	<li>Regularly documents technical issues, resolutions, and support provided, and creates user manuals or guides for commonly asked questions and resolved issues.</li>
	<li>Updates the asset inventory and reflects all the related incidents and changes made to the asset.</li>
</ul>

IV. Performs other work-related tasks as may be required by the immediate supervisor and authorized representatives.

IT Service Desk and Deskside Support Assistant

We are looking for a Community Associate to be the front-of-house ambassador of Prosmash. This role is responsible for delivering a warm, energetic, and professional first impression while ensuring smooth daily operations at the reception area.

You will handle member check-ins, bookings, inquiries, and basic sales support, while helping create a welcoming community environment where members feel recognized, supported, and excited to return.

This role is ideal for someone who is friendly, organized, service-oriented, and enjoys working in an active, people-focused environment.

Front Desk &amp; Member Experience

<ul>
	<li>Greet all members and guests warmly and professionally</li>
	<li>Handle member check-ins, court bookings, and walk-in inquiries</li>
	<li>Manage daily attendance logs and booking schedules</li>
	<li>Assist new members with onboarding and basic facility orientation</li>
	<li>Respond to basic questions about programs, schedules, and promotions</li>
	<li>Ensure reception area is clean, organized, and presentable at all times</li>
</ul>

Sales &amp; Booking Support

<ul>
	<li>Assist in promoting club programs, classes, events, and memberships</li>
	<li>Upsell packages, merchandise, and coaching sessions when applicable</li>
	<li>Handle payment collection and issue official receipts</li>
	<li>Support promotions, referral programs, and event registrations</li>
</ul>

Administrative &amp; Operations Support

<ul>
	<li>Maintain accurate records of bookings, payments, and member information</li>
	<li>Coordinate with coaches and operations staff regarding schedules</li>
	<li>Report incidents, member feedback, and facility concerns to management</li>
	<li>Assist with inventory tracking for merchandise and supplies</li>
	<li>Support basic reporting (daily sales, attendance, incident logs)</li>
</ul>

Community &amp; Events Support

<ul>
	<li>Help facilitate tournaments, leagues, and social events</li>
	<li>Assist with event registrations and crowd flow during busy periods</li>
	<li>Encourage positive community interactions among members</li>
	<li>Support social media content capture when needed (photos, short videos)</li>
</ul>

Organizing and Planning

Sales and Marketing Knowledge

Problem Sensitivity

Scheduling

Community Associate | Guest Relations, Receptionist

Community Associate | Receptionist

Summary of Work Activities and Responsibilities

The Senior Residential Operations Assistant attends to the reservation and admission of potential residents and transients, handles their check-in and out, serves as front-desk support, and assists with the general upkeep of the rooms. As the senior member of the team, the position serves as the team lead and recommends work assignments and assists with monitoring the quality of output of the Operations team.

Main Duties and Responsibilities

I. URH Reservations, Applications, and Admissions Management

<ul>
	<li>Assists with queries of potential residents and transients and monitors the various communication channels of URH</li>
	<li>Processes reservations of URH rooms and facilities</li>
	<li>
	Implements an organized filing system for each application, ensuring that all documents are kept confidential
	</li>
	<li>
	Updates the URH resident database and prepares present headcount report, including tagging resident students in AISIS
	</li>
</ul>

II. Facilities Upkeep and Maintenance

Conducts regular inspection of common spaces and grounds maintenance

<ul>
	<li>Schedules room inspection to ensure that the general upkeep of the facilities is well-maintained and that needed repairs are coordinated properly</li>
	<li>Coordinates closely with the Housekeeping Supervisor for the URH in ensuring that a high-standard of cleanliness and over-all upkeep of the URH complex is maintained at all times</li>
	<li>Initiates job order process request for facilities and IT-related requirements</li>
</ul>

III. Room Check-in and Check-out Management

<ul>
	<li>Attends to the check-in process</li>
	<li>Attends to the check-out process</li>
	<li>Monitors the appliance/s brought in and out by the residents</li>
</ul>

IV. Frontline and Office Support

<ul>
	<li>Attends to inquiries of potential residents and the requests of the residents from various URH communication channels</li>
	<li>Accompanies the parents/visitors in touring the URH facilities</li>
	<li>Manages the receipt and release of packages and documents delivered for the residents and the Office</li>
	<li>Routes URH memos and announcements from various communication channels to the residents and transients</li>
	<li>Records all residents and guest concerns, conducts an initial data analysis, and provides inputs to the Assistant to the Director for</li>
	<li>Operations on the regular administration of a customer satisfaction survey</li>
	<li>Rotates work schedules with the other Residential Operations Assistants in the provision of services to URH residents 24/7</li>
	<li>Provides administrative and logistical support for URH-initiated meetings, events, and activities, including keeping all the documents and records organized</li>
</ul>

V. Team Lead Functions

<ul>
	<li>Organizes work of the Residential Operations Assistant by scheduling and assigning rotational shifts</li>
	<li>Serves as a guide on how to attend complex situations before escalating to the Assistant to the Director for Operations</li>
	<li>Consolidates all records of concerns brought to the attention of the URH administration team via the front desk, and makes an initial analysis and recommendation from the collected data</li>
	<li>Oversees the lost and found system of the URH, including an analysis of how to prevent loss</li>
	<li>Serves as the URH Key Custodian and manages key collection</li>
	<li>Monitors and ensures that the front desk and URH common areas are clean, orderly, and presentable at all times</li>
	<li>Monitors job orders requested from the Central Facilities Management Office and the Digital and Information Technology Services</li>
</ul>

VI. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative.

Senior Residential Operations Assistant

PCWORX IT Solutions is a Managed IT Services provider in the Philippines, established in 2008. As a trusted technology partner, we are backed by a team of skilled industry professionals, committed to delivering IT services and solutions that empower businesses to excel by enhancing both internal and external operations. Our head office is located at 384-B E. Rodriguez Sr. Ave., Immaculate Concepcion, Quezon City.

PC Worx IT Solutions

Operational Management &amp; Service Delivery Oversight

<ul>
	<li>Oversee daily operations of FSS, Service Desk, and ASM teams.</li>
	<li>Ensure compliance with client SLAs, KPIs, and contractual obligations.</li>
</ul>

Monitor:

<ul>
	<li>Ticket aging</li>
	<li>Dispatch efficiency</li>
	<li>Escalations</li>
	<li>Workforce productivity</li>
	<li>Service quality</li>
	<li>Drive operational stability and timely resolution of incidents and service requests.</li>
	<li>Coordinate activities between operational units and support teams.</li>
</ul>

Client &amp; Escalation Management

<ul>
	<li>Serve as the primary escalation point for critical operational and client concerns.</li>
	<li>Participate in client meetings, operational reviews, and business reviews.</li>
	<li>Ensure timely communication and updates during critical incidents.</li>
	<li>Lead recovery actions for SLA risks, operational issues, and client escalations.</li>
	<li>Build and maintain strong client and stakeholder relationships.</li>
</ul>

Team Leadership &amp; People Management

<ul>
	<li>Lead Service Delivery Managers, Team Leads, ASMs, and support personnel.</li>
	<li>Conduct coaching sessions, performance discussions, and alignment meetings.</li>
	<li>Promote accountability and adherence to operational standards.</li>
	<li>Identify staffing gaps, training requirements, and succession plans.</li>
	<li>Support employee engagement, retention, and career development initiatives.</li>
</ul>

Performance Monitoring &amp; Continuous Improvement

<ul>
	<li>Analyze operational reports, SLA performance, workforce trends, and productivity metrics.</li>
	<li>Identify process gaps and implement improvement initiatives.</li>
	<li>Standardize operational procedures, documentation, and escalation processes.</li>
	<li>Ensure compliance with company policies and client requirements.</li>
	<li>Drive automation, optimization, and efficiency programs.</li>
</ul>

Workforce &amp; Resource Management

<ul>
	<li>Manage manpower allocation, scheduling, and operational coverage.</li>
	<li>Ensure effective utilization of field engineers, service desk agents, and support teams.</li>
	<li>Collaborate with Workforce and Reporting teams on staffing forecasts and analytics.</li>
	<li>Monitor attendance, productivity, and operational compliance.</li>
</ul>

Reporting &amp; Governance

Review and validate:

<ul>
	<li>Operational reports</li>
	<li>Incident reports</li>
	<li>Client updates</li>
	<li>Performance dashboards</li>
	<li>Ensure proper documentation of escalations, coaching logs, and corrective actions.</li>
	<li>Present operational updates and recommendations to management.</li>
	<li>Support audit requirements and governance initiatives.</li>
</ul>

Key Objective

Ensure efficient service delivery operations, client satisfaction, SLA compliance, workforce productivity, and continuous operational improvement across all Service Delivery Group (SDG) functions.

Service Delivery Group Operations Manager

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level).

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Problem Solving

Critical Thinking

VIP Web Consultant | Customer Service | Remote

The position is responsible for the front and back end of web applications. The person should be able to develop and maintain functional and stable web applications to meet the user's needs as well as have experience in UI/UX development.

<ul>
	<li>Participate in the entire application lifecycle, focusing on coding and debugging</li>
	<li>Write clean code to develop functional web applications</li>
	<li>Troubleshoot and debug applications</li>
	<li>Perform tests to optimize performance</li>
	<li>Collaborate with Front-end developers to integrate user-facing elements with server side logic</li>
	<li>Gather and address technical and design requirements</li>
	<li>Follow emerging technologies</li>
	<li>Liaise with developers, designers, and system administrators to identify new features</li>
	 
	 
	 
</ul>

Full Stack Developer

ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

ITVT Philippines Inc.

Purpose:

The IT Operations Engineer will provide 1st and 2nd level IT support and Microsoft 365 administration, ensuring smooth IT operations through user support, endpoint and access management, onboarding/offboarding, license administration, and security compliance while meeting SLA requirements.

 

Key Responsibilities:

<ul>
	<li>Operate and resolve 1st / 2nd level tickets within SLA across all service lines.</li>
	<li>Qualify and prepare 1st-level “infrastructure cases” so that 2nd level can resolve them efficiently.</li>
	<li>Manage endpoints, identities and the M365 tenant; keep patching, vulnerability and e-mail quarantine hygiene up to date.</li>
	<li>Handle license and vendor management and raise / track Microsoft support tickets.</li>
	<li>Execute on / offboarding and maintain audit-relevant evidence.</li>
	<li>Create and maintain process documentation and take part in recorded handover sessions (only ≈ 31 entries in three months currently go to documentation).</li>
</ul>

Kalibrr Job Search