M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

At 7Gen a group of companies , we're looking at corporate functions like communications, HR and corporate planning through the lens of big data and artificial intelligence. We're creating cutting-edge, generative AI software that transforms how businesses operate. If you are eager to make an impact and immerse yourself in the exciting world of AI-driven solutions, you might want to try out for our growing team!

One of our companies is Media Meter Inc. It is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies..

We are seeking a highly skilled and experienced Growth Lead to drive the growth of Media Meter Inc. As the Growth Lead, you will be responsible for developing and executing strategies to achieve our growth targets, aligning them with the industry's direction. Your goals will include but are not limited to: securing a predetermined number of new B2B clients, expanding the company’s customer base. Continuously improving lead conversion rates and turning these prospects into paying customers. Increase the average deal size or contract value for the SaaS and AI solutions, negotiating large contracts and maximizing revenue per customer. Overall this role will be responsible for the growth of the business while innovating the landscape of technology based solutions for B2B consumers. 

Responsibilities: 

1. You will be responsible for growing the revenue base for our existing solutions a. Media Watch: News Media monitoring platform , Shared View: Social Media monitoring platform 

2. Bridging the product development and sales for cutting edge AI solutions for B2B a. Act as a conduit between the sales team and the product development team, gathering feedback from customers and prospects regarding their needs, pain points, and feature requests. Aligning the ongoing development of our proprietary AI platforms with the needs of consumers by providing critical market insights to the team. 

c. Ensuring that the value proposition of the AI solutions is effectively communicated and aligned with customer needs. Provide input on value messaging, competitive differentiation, and positioning to optimize sales effectiveness 

3. Leading by example through demonstrating strong leadership qualities and lead by example. Display integrity, professionalism, and a positive attitude. 

a. Develop leadership qualities in team members: Identify potential leaders within the team and provide opportunities for their growth and development. 

b. Establish and maintain effective communication channels within the team and across the organization. Encourage regular team meetings, one-on-one check-ins, and transparent communication to ensure everyone is aligned and informed. 

4. Establish strategic partnerships with industry influencers, resellers, or technology providers to expand the reach and sales opportunities for the SaaS and AI solutions. The candidate should be able to add at least 1 confirmed partner per month. 

5. Identify and research potential B2B clients who would benefit from the SaaS and AI solutions, understanding their needs and pain points. 

6. Serve as the primary point of contact for clients, ensuring customer satisfaction, addressing inquiries, and identifying opportunities for upselling or cross-selling. 

7. Stay informed about industry trends, competitor activities, and market dynamics to identify new business opportunities and maintain a competitive edge. 

8. Cultivate and maintain strong relationships with key decision-makers and stakeholders within target organizations, acting as a trusted advisor and building long-term partnerships.

Growth Lead

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!

We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.

We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.

Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

UTAK POS

<ul>
	<li>Take on a leadership role by formulating and executing strategic plans in line with company objectives</li>
	<li>Set and ensure the reach of relevant team KPIs to help maintain excellent performance</li>
	<li>Develop and execute data-driven strategies for high-quality lead generation and qualification</li>
	<li>Provide live chat support for leads inquiring about the product</li>
	<li>Engage with leads to gather necessary information and qualify them as sales prospects</li>
	<li>Persuade qualified leads to book and schedule demo sessions with the sales team</li>
	<li>Efficiently manage and coordinate internal team schedules, meetings, and demo sessions</li>
	<li>Conduct follow-ups through calls, chats, and text messages to nurture leads and ensure they attend scheduled demos</li>
	<li>Act as a liaison between leads and the sales team, ensuring seamless communication</li>
	<li>Maintain accurate records of lead information, schedules, chat and call progress, and other relevant data using trackers and databases</li>
</ul>

Lead Development Specialist

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

As a Taxation Lead, you will develop strategic tax planning and formulate tax saving measures and initiatives for the Bank and its subsidiaries. You will coordinate with other units/departments for correspondences with the Bureau of Internal Revenue (BIR) such as submission of periodic reportorial requirements, handling of outstanding Letters of Authority or Tax Verification Notices and conducting regular tax compliance review for the Bank and its subsidiaries.

<ul>
	<li>Performs and/or Reviews Tax Compliance Activities</li>
	<li>Review SGV Audit and year-end requirements</li>
	<li>Answer Tax Queries</li>
	<li>Administrative and Leadership functions</li>
	<li>Act as an Auxiliary Governance Officer which includes tasks such as updating of Business Impact Analysis, implementation of Risk Control Self-Assessment procedure, Business Continuity Process, etc.</li>
</ul>

Taxation Lead

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We're looking for a visionary Design Lead to spearhead our design team and set the standard for excellence in healthcare technology design. This role is at the heart of our mission, blending art and science to create intuitive, impactful products that improve lives. As a Design Lead, you will guide our design philosophy, strategy, and execution, inspiring your team to push the boundaries of what's possible.

Key Duties:

<ul>
	<li>Lead and mentor a team of talented designers, fostering a collaborative, innovative, and high-performance culture.</li>
	<li>Develop and execute a cohesive design strategy that aligns with our company's mission and product goals.</li>
	<li>Collaborate with cross-functional teams, including product managers, engineers, and healthcare professionals, to ensure design excellence from concept to launch.</li>
	<li>Champion user-centered design principles and practices, ensuring our products deliver exceptional user experiences.</li>
	<li>Conduct and apply user research to inform and validate design decisions, ensuring our solutions are both innovative and grounded in real user needs.</li>
	<li>Oversee the design process, ensuring high-quality deliverables and efficient workflows.</li>
	<li>Stay ahead of industry trends and incorporate best practices in healthcare technology design to keep our products at the forefront of innovation.</li>
</ul>

Design Lead

As the Content Marketing Lead at Media Meter Inc, you will oversee the content strategy and execution, driving the brand’s messaging and positioning in the media monitoring space. You will lead a team of content creators and collaborate across departments to create compelling, results-driven content that increases brand awareness, generates leads, and supports client engagement. Your role will be pivotal in establishing thought leadership and ensuring that our content is impactful, creative, and aligned with business objectives.

What are your responsibilities?

<ul>
	<li>Develop and lead the overall content marketing strategy to promote media monitoring services.</li>
	<li>Manage the content calendar, ensuring timely production and publication of high-quality content across all channels (website, blogs, social media, email, etc.).</li>
	<li>Supervise and mentor a team of content creators, copywriters, and freelancers, providing guidance and feedback to ensure high standards.</li>
	<li>Collaborate with cross-functional teams (sales, product, client support) to align content with customer needs and company goals.</li>
	<li>Create and oversee the development of diverse content formats, including case studies, whitepapers, infographics, videos, podcasts, and webinars.</li>
	<li>Optimize content for SEO and lead generation, utilizing data analytics to measure content performance and adjust strategies as needed.</li>
	<li>Spearhead the development of thought leadership pieces, positioning the company as an industry leader in media monitoring and analysis.</li>
	<li>Build and manage partnerships with influencers, guest bloggers, and external media channels to expand content reach.</li>
	<li>Manage budgets for content marketing initiatives and ensure a positive return on investment.</li>
	<li>Stay current with industry trends, content marketing best practices, and innovations to keep the company’s content strategy fresh and competitive.</li>
</ul>

Content Marketing Lead

<ul>
	<li>Lead a team of Systems Analysts</li>
	<li>Gathers information, documents and analyses business needs and requirements to identify opportunities for improvement in business operations and processes.</li>
	<li>Liaises with stakeholders in order to understand the structure, policies, and operations of the organization and to recommend solutions that enable the organization to achieve its goals</li>
	<li>Responsible for the documentation and analysis required to deliver digital product and experiences including but not limited to user stories.</li>
	<li>Requires work to be carried out in a collaborative way, using agile and lean methods.</li>
	<li>Plays a critical role in the software delivery lifecycle—from functional specification, development, and testing.</li>
	<li>Creates and maintain high-quality business analysis artifacts, including specifications, user story, etc.</li>
	<li>Identify the risks associated with the proposed solution as well as the risk for not implementing the solution</li>
</ul>

Systems Analyst Lead

M2.0 Communications is seeking a visionary Senior Video Lead to lead our video production team in creating impactful and innovative video content. This role will oversee the creative process from concept to delivery, ensuring all projects align with brand guidelines, engage audiences, and achieve business goals.

Key Responsibilities

Creative Leadership:

<ul>
	<li>Develop and execute creative strategies for video projects in line with brand guidelines and campaign goals.</li>
	<li>Lead brainstorming sessions, inspiring teams with innovative concepts.</li>
	<li>Create storyboards, mood boards, and creative briefs to communicate ideas effectively.</li>
	<li>Stay updated on industry trends and technologies to incorporate cutting-edge ideas into campaigns.</li>
</ul>

Production Oversight

<ul>
	<li>Oversee all phases of video production, from pre-production to post-production, ensuring high-quality output.</li>
	<li>Collaborate with producers, directors, editors, and other professionals to bring concepts to life.</li>
	<li>Provide on-set direction to ensure visuals, audio, and performance meet project standards.</li>
</ul>

Performance Analysis and Optimization

<ul>
	<li>Collaborate with marketing, product, and leadership teams to align creative strategies with business objectives.</li>
	<li>Use data-driven insights to enhance creative approaches and improve future campaigns.</li>
	<li>Optimize video content for various platforms, including social media, streaming, and advertising channels.</li>
</ul>

Team Management

<ul>
	<li>Lead and mentor a team of creative professionals, fostering collaboration and innovation.</li>
	<li>Provide constructive feedback to refine concepts and improve execution.</li>
	<li>Build a culture of excellence, creativity, and teamwork.</li>
</ul>

Client and Stakeholder Collaboration

<ul>
	<li>Serve as the primary contact for clients and stakeholders on creative matters.</li>
	<li>Present ideas and campaigns, incorporating feedback as needed.</li>
	<li>Build strong relationships with clients by delivering exceptional creative solutions.</li>
</ul>

Senior Video Lead

CSI Interfusion is a global IT firm specializing Microsoft technologies.  We are the leading provider of cloud and innovative digital services, and business solutions.  At CSI, our vision is to be the leading digital innovator, creating great experiences,  and delivering exceptional value to our clients and their customers.

Our team of more than 60,000 professionals worldwide, we are your global IT sourcing supplier for Engineering, Customer Support,  Business Processing and more.

CSI Interfusion 

About us: 
CSI Interfusion is a global IT firm specializing Microsoft technologies. We are the leading provider of cloud and innovative digital services, and business solutions. At CSI, our vision is to be the leading digital innovator, creating great experiences, and delivering exceptional value to our clients and their customers. 
 
Job Responsibilities:

<ul>
	<li>Manage project work for team members based in the Philippines.</li>
	<li>Collaborate with teams from different countries to monitor and follow up on project deliverables.</li>
	<li>Act as the primary point of contact in the Philippines for customer interactions, handling various customer-related matters.</li>
	<li>Demonstrate a diligent and responsible work ethic, take initiative, and report work progress promptly.</li>
	<li>Cooperate with local HR to accomplish non-project-related tasks assigned by leadership.</li>
	<li> 
	 
	Job requirements 
	 </li>
	<li>Bachelor's degree or above in Computer Science or related fields.</li>
	<li>Over 6 years of experience in software testing/development.</li>
	<li>Experience managing a testing team of 10 or more members, with extensive QA testing expertise.</li>
	<li>Excellent English verbal communication skills, strong interpersonal abilities, and proficient presentation skills.</li>
	<li>High stress tolerance, capable of completing tasks assigned by leadership on time.</li>
	<li>Familiarity with Microsoft tools such as Visual Studio/VS Code, Git, GitHub, and Azure DevOps.</li>
	<li> 
	Preferred Qualifications:</li>
	<li>Prior experience with Azure DevOps Pipelines automation is highly desirable.</li>
	<li>Candidates with a .NET/C# development background will be given preference.</li>
</ul>

Quality Assurance Lead

Who we are
AboitizPower is a major Philippine energy provider focused on building a balanced fleet of generation capacities. We also manage the second and third largest electric power distribution networks across the country, providing Filipinos energy they need to prosper.

What we do
We provide reliable and affordable electricity through responsible operations and investments while supporting the country's energy transition goals.

Our impact
We are proud to be among the Philippines' leading providers of energy and aim to continue paving the way toward a brighter, more sustainable future for everyone.

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policy applies in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

We urge everyone to be vigilant against scams that involve fraudulent offers of employment with Aboitiz Power Corporation. AboitizPower will never ask or solicit any form of payment at any point during the job application process.  AboitizPower only uses its official pages and links to communicate open roles and its recruitment. To ensure your security, please correspond and refer to the official channels only. Our official channels are: 
1. Aboitiz Power Corporation Website: https://www.aboitizpower.com
2. Careers Website: https://careers.aboitizpower.com
3. LinkedIn: https://www.linkedin.com/company/aboitizpower




AboitizPower

The Lead Solutions Architect is responsible for the leadership of the team of architects in the development of IT architecture that delivers the capabilities to address current and future needs of the business. 

<ul>
	<li>Leads other architects on engagements across multiple business domains and stakeholders in the architecturing and implementation of solutions architecture, end-to-end integration architecture of systems, and enterprise data to ensure that overall business requirements are met and aligned to AP Enterprise Architecture roadmap</li>
	<li>Ensures alignment of initiative solutions designs with the architecture strategies by applying the design principles and standards as defined in the</li>
	<li>AP Enterprise Architecture.</li>
	<li>Collaborates with business and technical resources to understand and develop solutions that meet business requirements, translating strategy and objectives when necessary.</li>
	<li>Effectively communicates solution architecture designs in multiple forums and to various stakeholders including business and technology executives.</li>
	<li>Leads the definition and documentation of application, data, and integration domains through blueprint of the current state, target state, and roadmaps to guide technology investment.</li>
</ul>

Lead Solutions Architect

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

About the Role: As a Senior Training Analyst you will perform the following (but not limited to) duties and responsibilities: 

Assessment of Training Needs:

<ul>
	<li>Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.</li>
	<li>Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process</li>
</ul>

Reporting

<ul>
	<li>Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients</li>
	<li>Maintains collection and tracking of relevant Training data</li>
	<li>Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance</li>
</ul>

Training & Development Team Lead

About the Role

The Engineering Lead is responsible for overseeing a team of engineers and will help to implement the department’s IT engineering strategy. She/He will provide technical leadership and guide the development of best-in-class software solutions for their dedicated SBC business units. She/He is responsible for ensuring the team’s service delivery within time, budget and quality and serves as the contact point for all engineering activities for her/his dedicated BUs that require the services of her/his team. She/He will ensure their IT applications/systems are reliable and resolve frequent incidents permantly to reduce downtime for the business. She/He shall coach, develop, mentor, and lead the team to enhance their capabilities and fulfill these responsibilities.

 

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” 

Start your BetterBanking career with us today.

Cards Engineering Lead (.Net)

esponsible for overseeing and managing the day-to-day operations of the Accounts Payable (AP) team, ensuring accurate, timely, and compliant processing of invoices, payments, and expense reimbursements. This role involves supervising team members, streamlining AP processes, and collaborating with internal and external stakeholders to maintain efficiency and resolve issues.

Accounts Payable Operations Lead

Founded in 2006 as a search marketing agency, OOm has since grown to become a full-service digital marketing agency committed to working with clients throughout Asia and the Asia Pacific to meet their digital campaign goals. Headquatered in Singapore with an office in the Philippines, the agency has expanded rapidly to accommodate the growing local and regional demands in digital marketing.

The primary goals of OOm are to ensure that our clients will have high quality content and top notch customer service. Our methods to achieve these goals are through our expertise in navigating through the digital ecosystem. With proper strategy and execution, we ensure that our clients will meet their digital campaign objectives.

OOm Philippines, Inc. (Optimal Online Marketing)

Job Description

We are seeking a creative and skilled Web Designer to join our dynamic team. As a Web Designer, you will be responsible for creating visually appealing and user-friendly websites and applications. You will collaborate closely with our development team, clients, and stakeholders to ensure that the design meets both aesthetic and functional requirements. 

 
Roles and Responsibilities

<ul>
	<li>Design visually stunning websites and web applications that are intuitive and user-friendly, ensuring a seamless user experience across various devices.</li>
	<li>Collaborate with clients and stakeholders to understand project requirements and translate them into engaging design concepts.</li>
	<li>Create wireframes, prototypes, and mockups to effectively communicate design ideas.</li>
	<li>Develop style guides and design systems to maintain consistency across projects.</li>
	<li>Stay updated on industry trends and best practices in web design and user experience.</li>
	<li>Optimize designs for performance, ensuring fast loading times and scalability.</li>
	<li>Work closely with developers to implement and iterate on designs, ensuring the final product aligns with the initial vision.</li>
	<li>Conduct usability testing and gather feedback, making iterative adjustments as needed.</li>
</ul>

Design Lead  Web Designer

About the Role

 

The Engineering Lead is responsible for overseeing a team of engineers and will help to implement the department’s IT engineering strategy. She/He will provide technical leadership and guide the development of best-in-class software solutions for their dedicated SBC business units. She/He is responsible for ensuring the team’s service delivery within time, budget and quality and serves as the contact point for all engineering activities for her/his dedicated BUs that require the services of her/his team. She/He will ensure their IT applications/systems are reliable and resolve frequent incidents permantly to reduce downtime for the business. She/He shall coach, develop, mentor, and lead the team to enhance their capabilities and fulfill these

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” 

Start your BetterBanking career with us today.

Java Engineering Lead Microservices

About the Role: As a Service Delivery Operations Team Lead you will perform the following (but not limited to) duties and responsibilities: 

Team Lead for Voice Account

<ul>
	<li>Responsible for setting individual performance objectives that align to the overall objectives of the team</li>
	<li>Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management</li>
	<li>Provide mentorship, guidance and career development to team members</li>
	<li>Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement</li>
	<li>Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data</li>
	<li>Escalate issues that may affect delivery of work and business outcomes in a timely manner to management</li>
</ul>

 

Team Lead for Content Moderation

<ul>
	<li>You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. </li>
</ul>

 

Your role requires the following responsibilities:

<ul>
	<li>Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.</li>
	<li>Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.</li>
	<li>SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.</li>
	<li>Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.</li>
	<li>Training and Quality Coordination: Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.</li>
	<li>SOPs and Documentation: Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.</li>
	<li>Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.</li>
	<li>Performance Reporting:</li>
	<li>Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.</li>
	<li>Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system.</li>
	<li>Attendance Tracking: Accurately track team attendance for billing purposes.</li>
	<li>Time Sheet Validation: Validate team time sheets fortnightly with 100% accuracy.</li>
	<li>Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols.</li>
</ul>

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