Auraland Group of Companies has operation and ownership of several companies involving Mining, Swine Farming, LDPE Manufacturing, Logistics, Real Estate and soon, Hospitality mainly in Southern Philippines (Davao Region). The first companies was established in 1980's and has diversified since then. The group has remained 100% family-owned and run and operated by it's owners thus creating a personal approach in it's management core.

By profession and putting into practice it's Core Values, the company was able to meet and surpass it's initial goals of expansion and growth.

Auraland Group of Companies

Development of the Human Resources Department

<ul>
	<li>Oversees the implementation of Human Resources programs through Human Resources staff. Identifies opportunities for improvement and resolves problems.</li>
	<li>Oversees and manages the work of reporting Human Resources staff. Encourages the ongoing development of the Human Resources staff.</li>
	<li>Develops and monitors an annual budget that includes Human Resources services, employee recognition, sports teams and community events support, company philanthropic giving, and benefits administration.</li>
	<li>Conducts a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments.</li>
	<li>Leads the development of department goals, objectives, and systems. Provides leadership for Human Resources strategic planning.</li>
	<li>Establishes HR departmental measurements that support the accomplishment of the company's strategic goals.</li>
	<li>Manages the preparation and maintenance of such reports as are necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.</li>
	<li>Develops and administers programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.</li>
</ul>

Training and Development

<ul>
	<li>Coordinates all Human Resources training programs, and assigns the authority/responsibility of Human Resources and managers within those programs. Provides necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports.</li>
	<li>Leads the implementation of the performance management system that includes performance development plans and employee development programs.</li>
	<li>Establishes an in-house employee training system that addresses company training needs including training needs assessment, new employee onboarding or orientation, management development, production cross-training, the measurement of training impact, and training transfers.</li>
	<li>Assists with the development of and monitors the spending of the corporate training budget. Maintains employee training records.</li>
</ul>

Employment

<ul>
	<li>Establishes and leads the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce.</li>
	<li>Interviews management and executive position candidates; serves as part of the interview team for position finalists</li>
</ul>

Employee Relations

<ul>
	<li>Formulates and recommends Human Resources policies and objectives for the company on any topic associated with employee relations and employee rights.</li>
	<li>Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. </li>
	<li>Conducts investigations when employee complaints or concerns are brought forth.</li>
	<li>Monitors and advises managers and supervisors in the progressive discipline system of the company. Monitors the implementation of a performance improvement process with non-performing employees.</li>
	<li>Leads the implementation of company safety and health programs. Monitors the tracking of DOLE-required data.</li>
	<li>Reviews employee appeals through the company complaint procedure.</li>
</ul>

Compensation

<ul>
	<li>Establishes the company wage and salary structure, pay policies, and oversees the variable pay systems within the company including bonuses and raises.</li>
	<li>Monitors all pay practices and systems for effectiveness and cost containment.</li>
	<li>Leads participation in at least one salary survey per year. </li>
</ul>

Human Resource Supervisor

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Job Summary: 
A sales engineer for manufacturing is responsible for managing an account in the manufacturing industry. He/ she will develop sales opportunities for the organization through relationship-building and by providing clients with professional consultancy. 
 
Duties &amp; Responsibilities:

<ul>
	<li class="text-justify"> Collaborating with manufacturing and private institutions to establish professional connections and educate them with advanced technologies, specifically commercial and industrial printers, and make the most of their machine investment.</li>
	<li class="text-justify">Generate leads in the assigned territory</li>
	<li class="text-justify">Conducts learning sessions, training programs, and webinars about the assigned technologies.</li>
	<li class="text-justify">Support the preparation of project proposals by providing templates and preparing the technical sections</li>
	<li class="text-justify">Coordinate with a multifunctional team throughout the entire sales process, including working closely with account managers, solution architects, and sales specialists to promote sales growth.</li>
</ul>

Account Manager South Luzon

Job Summary 

We are looking for a Sales Account Manager to create long-term, trusting relationships with our customers who know the value of digital and printing brands.

Work experience in the printing market and has network with suppliers of printers, inks, or substrates will be a plus factor.

Duties and Responsibilities

<ul>
	<li>Serve as the lead point of contact for all customer account management matters</li>
	<li>Utilize graphic or digital art design to increase brand attraction</li>
	<li>Build and maintain strong, long-lasting client relationships</li>
	<li>Negotiate contracts and close agreements to maximize profits</li>
	<li>Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors</li>
	<li>Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders</li>
	<li>Develop new business with existing clients and/or identify areas of improvement to meet sales quotas</li>
	<li>Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)</li>
	<li>Collaborate with the sales team to identify and grow opportunities within the territory</li>
</ul>

Account Manager

Property Interactive Marketing Enterprise (PRIME Philippines) is the fastest growing real estate service company in the country consistently providing effective integrated real estate solutions to developers, investors, occupiers, land bankers and other clients.

PRIME has established itself as the number one commercial real estate firm in Quezon City with a portfolio of over 10 billion pesos. With its powerhouse of intelligent strategists, seasoned consultants and award-winning professionals, it is a trusted partner providing competitive services at par with local and global standards.

Now as PRIME broadens its horizons, we are looking forward to knowing professionals with working experience who are in plans of creating a new career path or simply furthering their career. They are driven to achieve bigger successes, share their knowledge, mentor future experts, and lead our high-caliber teams.
PRIME offers competitive compensation and benefits packages to its exemplary people. We recognize that our
employees behind the company are integral to our success which is why we give a good salary, attractive incentives, and big bonuses.

Working with PRIME will give you a first-hand experience and introduce you to the exciting landscape of the real
estate industry. With a positive company culture, opportunities for personal and career growth and the chance to work with experienced and top-notch professionals, your career here at PRIME is promising.

PRIME Philippines

The Research and Advisory Head is a pivotal role within our real estate consultancy firm, responsible for providing strategic guidance, in-depth market analysis, and valuable insights to support our clients' real estate decisions. This role involves comprehensive research, client collaboration, team leadership, and the delivery of high-quality advisory services.

He is also responsible for the management and coordination of internal research projects of PRIME and for giving professional guidance and advice to the business in a form of Market Studies (Qualitative &amp; Quantitative), Market Surveys, Various Forecasting Reports, Feasibility Studies, Sector Studies, and Cost-Benefit Studies.

 

Key Responsibilities

<ul>
	<li>Conduct thorough market research to identify real estate trends, opportunities, and risks.</li>
	<li>.Analyze data related to property values, rental rates, market competition, and economic indicators.</li>
	<li>Monitor and interpret changes in local and regional real estate markets.</li>
	<li>Provide strategic recommendations to clients based on robust market research findings.</li>
	<li>Assist clients in formulating and executing real estate investment strategies.</li>
	<li>Collaborate with clients to align their real estate goals with market conditions and industry best practices.</li>
	<li>Create detailed, data-driven reports and presentations summarizing research findings and recommendations.</li>
	<li>Effectively communicate complex data and analysis results in a clear and understandable manner.</li>
	<li>Develop and nurture strong, long-lasting relationships with clients.</li>
	<li>Understand client objectives and tailor advisory services to meet their specific needs.</li>
	<li>Act as a trusted advisor, providing timely insights and solutions. </li>
	<li>Lead and mentor a team of researchers, analysts, and associates.</li>
	<li>Ensure the team produces high-quality work that meets client expectations and firm standards.</li>
	<li>Foster a collaborative and growth-oriented team culture.</li>
	<li>Stay current with industry trends, regulatory changes, and emerging technologies.</li>
	<li>Continuously update knowledge of local and regional real estate markets.</li>
</ul>

Relationship Management

Analyzing Data

Project Management

Business Analysis

Public Speaking

People Management

Critical Thinking

Research & Advisory Manager

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

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Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
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Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
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Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
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Aces Call Center Jobs Inc.

<ul>
	<li>Takes direct responsbility for a team of healthcare agents</li>
	<li>Ensure the team is supported and enabled to perform at high standards and in accordance with the company's policies</li>
	<li>Provide one-on-one mentoring and perform regular appraisal and assessment of each team member</li>
	<li>Involved in the induction of new members and liaise with other team leads regarding performance and learning needs</li>
	<li>Actively contribute to team meetings and take responsibility for the responsibilities that arise from these meetings</li>
</ul>

USRN Team Lead | US Registered Nurses | Pasig

<ul>
	<li>Calculate and process employee salaries and wages.</li>
	<li>Ensure accurate and timely payroll disbursements.</li>
	<li>Ensure compliance with tax regulations and reporting requirements.</li>
	<li>Prepare and submit payroll-related reports and documentation.</li>
	<li>Maintain accurate and up-to-date employee payroll records.</li>
	<li>Keep track of changes in employee status, such as new hires, terminations, promotions, and salary changes.</li>
	<li>Administer employee benefits, including health insurance, retirement plans, and other deductions.</li>
	<li>Coordinate with relevant departments to ensure accurate benefits deductions from employee salaries.</li>
	<li>Prepare the timekeeping of employees.</li>
	<li>Prepare and monitor the leave credits of employees</li>
</ul>

HR Officer

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Key Responsibilities:

<ol>
	<li>Area Manager Supervision:

	<ul style="list-style-type: disc;">
		<li>Directly manage and provide guidance to a team of Area Managers responsible for individual stores within the designated area.</li>
		<li>Set performance expectations and objectives for Area Managers and conduct regular performance evaluations.</li>
		<li>Provide coaching, training, and support to help Area Managers achieve their goals.</li>
	</ul>
	</li>
	<li>Store Operations Management:
	<ul style="list-style-type: disc;">
		<li>Ensure that each store within the area follows company operational standards and policies.</li>
		<li>Oversee daily operations, including inventory management, visual merchandising, and customer service.</li>
		<li>Monitor and analyze store performance metrics, identifying areas for improvement.</li>
	</ul>
	</li>
	<li>Sales and Financial Management:
	<ul style="list-style-type: disc;">
		<li>Collaborate with Area Managers to develop and implement sales strategies and goals for each store.</li>
		<li>Analyze sales data and financial reports to assess store performance and make recommendations for improvement.</li>
		<li>Assist in budgeting and expense control to maximize profitability.</li>
	</ul>
	</li>
	<li>Visual Merchandising and Brand Standards:
	<ul style="list-style-type: disc;">
		<li>Ensure that all stores maintain consistent visual merchandising and brand presentation.</li>
		<li>Implement and enforce visual standards and promotional campaigns across stores.</li>
		<li>Collaborate with marketing teams to execute marketing initiatives effectively.</li>
	</ul>
	</li>
	<li>Staff Development:
	<ul style="list-style-type: disc;">
		<li>Oversee the hiring, training, and development of store staff, working with Area Managers to ensure they provide excellent customer service.</li>
		<li>Foster a culture of teamwork, excellence, and customer focus within the area.</li>
	</ul>
	</li>
	<li>Inventory Control:
	<ul style="list-style-type: disc;">
		<li>Monitor inventory levels and stock turnover rates to minimize stockouts and overstock situations.</li>
		<li>Collaborate with Area Managers to implement loss prevention measures.</li>
	</ul>
	</li>
	<li>Compliance and Policies:
	<ul style="list-style-type: disc;">
		<li>Ensure all stores adhere to company policies, procedures, and compliance requirements.</li>
		<li>Stay informed about industry regulations and implement necessary changes.</li>
	</ul>
	</li>
	<li>Reporting and Analysis:
	<ul style="list-style-type: disc;">
		<li>Prepare regular reports on area-wide store performance, sales KPIs, and operational metrics.</li>
		<li>Analyze data to identify trends and opportunities for process improvement.</li>
	</ul>
	</li>
</ol>

Retail Operations Manager

<ul>
	<li>Assists patients with questions regarding their health insurance coverage.</li>
	<li>Helps patients manage complex medical conditions by organizing the high-quality daily care services required.</li>
	<li>Coordinate with various healthcare providers and specialist to validate medical reimbursements and understand patient diagnosis.</li>
</ul>

USRN Advisers | Fort BGC | Healthcare

<ul>
	<li>Handle customer inquiries both by telephone and email</li>
	<li>Research required information using available resources</li>
	<li>Accurately entering information into various computer programs</li>
	<li>Keeping sensitive customer or company information confidential</li>
</ul>

Customer Service Representative (CSR) | Makati

Key Responsibilities:

<ol>
	<li>Develop Marketing Strategies:

	<ul style="list-style-type: disc;">
		<li>Create and execute comprehensive marketing plans that align with the company's goals and objectives.</li>
		<li>Conduct market research to identify trends, competitors, and customer preferences.</li>
		<li>Define target customer segments and tailor marketing strategies accordingly.</li>
	</ul>
	</li>
	<li>Brand Management:
	<ul style="list-style-type: disc;">
		<li>Maintain and enhance the brand's image and identity.</li>
		<li>Ensure brand consistency across all marketing channels and materials.</li>
		<li>Manage and protect the brand's reputation.</li>
	</ul>
	</li>
	<li>Digital Marketing:
	<ul style="list-style-type: disc;">
		<li>Oversee the company's online presence, including the website, social media, email marketing, and online advertising campaigns.</li>
		<li>Monitor website traffic, SEO, and user engagement to optimize digital marketing efforts.</li>
		<li>Stay updated on digital marketing trends and incorporate them into strategies.</li>
	</ul>
	</li>
	<li>Advertising and Promotion:
	<ul style="list-style-type: disc;">
		<li>Plan and execute advertising campaigns, both online and offline, to increase brand awareness and drive traffic to stores and the e-commerce platform.</li>
		<li>Collaborate with creative teams to develop compelling marketing collateral, including visuals, videos, and copy.</li>
	</ul>
	</li>
	<li>Customer Engagement:
	<ul style="list-style-type: disc;">
		<li>Develop and implement customer loyalty programs and engagement strategies.</li>
		<li>Collect and analyze customer feedback and data to improve products and services.</li>
		<li>Foster a strong sense of community among customers and brand advocates.</li>
	</ul>
	</li>
	<li>Budget Management:
	<ul style="list-style-type: disc;">
		<li>Develop and manage the marketing budget, ensuring efficient allocation of resources.</li>
		<li>Monitor expenses and track the return on investment (ROI) of marketing initiatives.</li>
	</ul>
	</li>
	<li>Team Leadership:
	<ul style="list-style-type: disc;">
		<li>Lead and manage a team of marketing professionals, including coordinators, designers, and content creators.</li>
		<li>Provide guidance, training, and mentorship to team members.</li>
	</ul>
	</li>
	<li>Collaboration:
	<ul style="list-style-type: disc;">
		<li>Work closely with other departments, such as merchandising, sales, and product development, to align marketing strategies with business objectives.</li>
		<li>Collaborate with external agencies, vendors, and influencers as needed.</li>
	</ul>
	</li>
</ol>

Marketing Manager

<ul>
	<li>Maintain communication equipment by reporting problems.</li>
	<li>Manage and resolve customers' complaints.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
	<li>Handle inbound and outbound customer service calls.</li>
	<li>Maintain customer/potential customer data bases.</li>
	<li>Process orders, forms, and applications.</li>
</ul>

Airline Booking Executive | Travel Account | Cubao, Quezon City

Visual Merchandising Manager 

Job Summary: The Visual Merchandising Manager plays a crucial role in creating an engaging and visually appealing shopping experience for customers. This role involves leading a team of Regional Visual Merchandisers to effectively display merchandise, develop creative displays, and enhance the overall store aesthetics to drive sales and brand loyalty.

Responsibilities:

<ol>
	<li>Visual Merchandising Strategy: Develop and implement the visual merchandising strategy that aligns with the brand's image, target audience, and current trends.</li>
	<li>Store Layout and Design: Collaborate with the store management team to plan and optimize the store layout, ensuring efficient use of space and highlighting key product categories and promotions.</li>
	<li>Window Displays: Create captivating and innovative window displays that showcase the latest products and tell a compelling story, drawing customers into the store.</li>
	<li>In-Store Displays: Design and execute attractive in-store displays, including feature walls, focal points, and merchandise arrangements that guide customers through the store.</li>
	<li>Fixture Placement: Strategically place fixtures, mannequins, and signage to enhance product visibility and encourage exploration of different product sections.</li>
	<li>Planogram Implementation: Develop and maintain planograms for various store sections, ensuring consistent presentation of merchandise and easy navigation for customers.</li>
	<li>Product Presentation: Ensure products are presented in an organized and visually appealing manner, paying attention to color coordination, styling, and thematic groupings.</li>
	<li>Inventory Management: Collaborate with inventory and buying teams to ensure appropriate stock levels for display and replenishment, avoiding overstock or out-of-stock situations.</li>
	<li>Team Management: Lead and coach a team of visual merchandisers, providing guidance, training, and feedback to ensure consistent execution of visual standards.</li>
	<li>Seasonal Transitions: Oversee the seamless transition of displays and decor to align with seasonal changes, holidays, and promotional events.</li>
	<li>Collaboration: Work closely with the marketing and design teams to integrate branding, promotional materials, and graphics into visual displays.</li>
	<li>Competitor Analysis: Monitor and analyze competitors' visual merchandising strategies to identify trends and opportunities for improvement.</li>
	<li>Feedback and Reporting: Gather customer feedback and sales data to evaluate the effectiveness of visual merchandising strategies and make data-driven improvements.</li>
	<li>Health and Safety: Ensure all visual displays and setups adhere to safety and accessibility regulations, including fire codes and other Government guidelines.</li>
	<li>Budget Management: Manage the visual merchandising budget, including allocation of resources for props, materials, signage, and displays.</li>
</ol>

Visual Merchandising Manager

CIIT College of Arts and Technology

Want to help make a difference?
CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

CIIT College of Arts and Technology

<ul>
	<li>In-charge in the collection of student payments, assessments and other receivables</li>
	<li>Resolve issues and process Finance-related tickets on a daily basis</li>
	<li>Seek possible solutions and options to assist parents and students with financial constraints</li>
	<li>Participate and represent the Finance department in student townhall consultations and orientations</li>
	<li>Manage the accuracy of student balances, discounts, reservations, carry-overs and possible refunds in the accounting system</li>
	<li>Ensure the timely application and issuance of student software applications prior to their start of classes and courses</li>
	<li>Ensure the timely application of student insurances and other possible administrative payables</li>
	<li>Assign and issues official receipts (OR) to all company transactions</li>
	<li>Compile and monitor completeness of all ORs with proper compliance to BIR regulations</li>
	<li>Manager company e-commerce platforms and item dispatch</li>
</ul>

Finance and Accounting Officer

<ul>
	<li>Answer calls and respond to emails.</li>
	<li>Produce call reports.</li>
	<li>Delight customers and ensure best customer experience possible.</li>
	<li>Research required information using available resources.</li>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
	<li>Accomplish sales and organization mission by completing related results as needed.</li>
	<li>Keep records of all conversations in our call center database in a comprehensible way.</li>
</ul>

Customer Satisfaction Specialist | MOA | Pasay

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

At 7Gen a group of companies , we're looking at corporate functions like communications, HR and corporate planning through the lens of big data and artificial intelligence. We're creating cutting-edge, generative AI software that transforms how businesses operate. If you are eager to make an impact and immerse yourself in the exciting world of AI-driven solutions, you might want to try out for our growing team!

One of our companies is Media Meter Inc. It is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, extracting insights from these conversations so that organizations can build strategies around them.

Client Success Head supervises a cross-functional team dedicated to Media Meter’s customer engagement. The role focuses on maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding, and training clients, and minimizing churn. The Head of Client Success should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Key Responsibilities :

<ul>
	<li>Responsible for building and leading the CS Team – Coaching and monitoring job results.</li>
	<li>Maintain a detailed understanding of products and services of MMI to properly assist the CSM Team and suggest the best solution to client needs.</li>
	<li>Ensuring that clients are getting quality support from the entire client success team.</li>
	<li>Maintaining and monitoring of the account renewals and pending receivables of the team.</li>
	<li>Forming retention and account upgrade strategies to minimize churn and increase sales growth.</li>
	<li>Establish clear retention goals and process milestones for the client and employees to work toward.</li>
	<li>Focuses on adding value to the current subscription and reducing the churn rate.</li>
	<li>Analyze client data to improve services and client experience.</li>
	<li>Improving processes such as fixing the gaps between operations, sales, IT &amp; Finance, onboarding process, tutorials and trainings</li>
	<li>Gathering of feedback from internal and external clients to improve the product and provide better client experience.</li>
	<li>Providing weekly &amp; monthly reports on overall sales, churn &amp; upsell.</li>
	<li>Creating individual development plans for team members</li>
</ul>

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