Ecommerce Operations Executive  

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.

The team you will be part of

Our Operations Team ensures that everything runs like clockwork behind the scenes—managing warehouse activities, inventory flow, and fulfilment with precision and efficiency. From stock accuracy to timely dispatch, the team plays a crucial role in delivering a seamless end-to-end eCommerce experience. With a strong focus on process, coordination, and control, Operations keeps our promises to customers and clients every single day.

The part you will play

The Operations Executive is responsible for the monitoring of order process flow from receiving of order from Seller center to Customer(s) doorstep. He/she will also need to provide insights on the day-to-day activities to ensure that operations will run smoothly.

As an Operations Executive, you will take charge of

• Oversee the processing of customer returns
• Review current supply chain operations to document product, service, and information flow using project management tools
• Analyze data and apply appropriate project management methodology to identify and develop recommendations for process improvements
• Handle returns and exchanges, which may involve processing customer returns or exchanges, updating inventory records, and restocking items as necessary
• Assist with shipping and receiving, which may include preparing orders for shipment, verifying that orders are complete and accurate, and processing incoming deliveries
• Analyze customer information and need to improve customer relationships.
• Analyze the prevalent trends, dynamics and market movements to grow business.
• Communicate with key account managers to identify new business and grow relationships that assist in revenue generation within assigned verticals.
• Evaluate risk factors that impact efficiency.
• Evaluate all weekly metrics and analyze all continuous improvement projects and prepare reports for all requests.
• Manage returns and refunds from various customers and ensure that SOP are being followed.
• Monitor lapses in delivery of logistics services to customers.
• Optimize use of allocated resources within business activities.
• Plan delivery of logistics services that meet customer requirements.
• Support development of sales proposals or tender documents.

• With 2-3 years’ experience in logistics management specifically in order management
• Knowledgeable in Warehouse, ecommerce and logistics
• Must be able to work as part of the team in a fast paced and pressured environment
• Intermediate proficiency in MS Office, Excel & Outlook
• Strong organizational skills with an analytical mind
• Strong time management skills