Job Description
- Engage directly with vendors and carriers, including dispatchers, to initiate GPS-based tracking for full truckload (FTL) shipments.
- Build and maintain strong carrier relationships to ensure smooth coordination of shipments.
- Meet and maintain role KPIs to ensure timely and accurate execution of operational processes — using your discretion and judgment with minimal supervision.
- Troubleshoot technical issues, initialize ELD and TMS connection requests, and access customer TMS portals to post shipment updates.
- Respond promptly and professionally to customer and carrier inquiries via phone and email.
- Ensure the timely and accurate delivery of cargo to key FTL customers.
- Verify that all shipment documentation is accurate and complete, including bills of lading and other support materials.
- Oversee collection and delivery activities on behalf of key clients.
- Schedule and trace customer shipments from pickup to delivery, ensuring accuracy in all domestic transportation records.
- Process transportation documentation with great attention to detail and compliance.
- Support the Director of Domestic Transportation with administrative tasks and other assigned duties.
- Participate in weekend rotations as needed.
- Fulfill other responsibilities as assigned by management on a day-to-day basis.
Minimum Qualifications
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2–3 years of industry-related experience in logistics, transportation, or freight forwarding.
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Strong customer service skills and the ability to manage communication professionally and efficiently.
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Working knowledge of freight forwarding procedures, regulations, and departments.
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Proficiency in desktop and web applications, including Transportation Management Systems (TMS) and Microsoft Office Suite (Excel, Outlook).
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Experience with systems such as Cargowise, SAP, or Turvo is a plus.
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Basic understanding of database structures, networking, and application interfaces.
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Excellent attention to detail, time management, and problem-solving skills.
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Supply Chain
- Educational Requirement
- Graduated from high school
- Office Address
- 1160, Battery Street
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