Air Import Specialist  

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential

About the Client

Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With years of experience in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment is handled with accuracy, transparency, and care.

Schedule: Night Shift

Location: Fully Remote (WFH)

The Mission:
To ensure every air import shipment reaches its destination efficiently and compliantly—by proactively identifying risks, resolving exceptions, and taking full ownership from arrival to delivery.

What You'll Do:

• Own end-to-end air import shipments, from pre-alert to final delivery and billing closure
• Proactively identify and resolve shipment exceptions, including:
• Flight delays, rollovers, or offloads
• Missing or incorrect documentation
• Customs clearance issues or holds
• Cargo availability and handling delays
• Take decisive action to recover shipments at risk, coordinating with airlines, agents, brokers, and trucking providers
• Ensure compliance with U.S. import requirements, including coordination of AMS (Air AMS / ACAS) filings
• Validate shipment documents (MAWB/HAWB, invoice, packing list) and correct discrepancies before they impact clearance or delivery
• Monitor cargo arrival, free time, and warehouse status to prevent storage charges—act before issues escalate
• Communicate clearly with clients, not just updates but solutions and next steps when issues arise
• Escalate when needed—but only after exploring and driving possible resolutions
• Validate costs, flag discrepancies, and ensure accurate and timely billing
• Maintain accurate shipment records and milestone updates in TMS

What You Need:

• 2–5 years of hands-on air import operations experience in a freight forwarding environment
• Proven ability to handle shipment exceptions independently (not just escalate or wait for instructions)
• Strong working knowledge of air freight processes and documentation (MAWB/HAWB, arrival notices, PODs)
• Experience managing U.S.-bound shipments, including Automated Manifest System / Air Cargo Advance Screening requirements
• Familiarity with customs clearance processes and resolving clearance-related issues
• Experience coordinating across airlines, co-loaders, brokers, and overseas agents
• Ability to manage multiple high-priority shipments simultaneously without losing attention to detail
• Strong judgment and problem-solving skills under time pressure
• Clear and proactive communication style—especially during disruptions
• Experience using TMS
• Amenable to working the night shift (US - EST time zone)