Customs & Regulatory Affairs Manager  

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Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

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At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

Overall Role Purpose:

Identify, develop and prioritize initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position. Develop relationships with National Customs and other regulatory authorities.

Customer External:

Customers

• Contact at top management level to communicate DHL progress, activities, and plans.

• Understand customer needs and devise specific solutions if required.

• Promote company’s interest to expand customer base.

• Advise on how to facilitate customs clearance and how to reduce logistics cost.

Internal:

Country Manager

• Advise on how to facilitate customs clearance and how to reduce logistics costs.

• Support strategic initiatives with regulatory authorities.

• Represent DHL in Business/Industry/Media Forums

National Gateway Director

• Interpret and implement regulatory guidelines.

• Set strategies, plans, and process for custom in specific country.

Other functions

• Provide technical support to the National Commercial and GMNC Groups

Other functions (National Commercial and GMNC group)

Provide technical support to the National Commercial and GMNC Group.

Stakeholder External:

Industry Associations, Airport authorities, Brokerage

• Coordinate and support for the overall benefit of the industry

Customs broker:

• Keep closely monitor against SLA to improve the performance related DHL KPI and reduce clearance cost.

• Maintain good relationship.

Regulatory authorities

Represent DHL interests at all levels of Customs & Regulatory administration with professionalism and integrity.

Act as the company representative in discussions & negotiations with customs authorities & other border agencies.

Present initiatives to and actively lobby Government and other regulatory authorities to facilitate the customs clearance process.

Stakeholder Internal:

Regional Customs Management

• Work closely with the Regional Customs and Regulatory Affairs Managers in the develop of regional/country strategies and tactic.

Operations Management, Hub / Gateway departments

• Work closely with the Operations Management team to identify, develop, and priorities initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position.

• Work with the Sales groups to advise customers only customs/trade regulations and with country operations management to streamline clearance activity and lower cost.

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Excellent Presentation skills
• Experience gained through country import/export industry at a senior level
• 5 years relevant experience
• 2 years' experience at a managerial level
• Established network of contacts within the customs and regulatory environment
• Degree in related discipline or equivalent