Operations Agent  

Overall Role Purpose:

Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.

Accountabilities:

Internal Customers:

Service Centre Supervisor

· Carry out any administrative task that is required for the Service Centre

· Assist in ensuring operational practices and procedures are carried out effectively

· Carry out any task that is required by his or her superiors from time to time.

External Stakeholders:

Sub-contractor

Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

DHL Service Centres

Offer administrative and operational supports to Service Centre operations.

All Operations Staff

· Work with other team-mates to perform and complete day to day activities

Process:

Network Duties

· Process inbound material upon arrival and make sure

· is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures

· Process outbound material according to the latest processes and procedures

· Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures

Administration Duties

· Keep the process area clean and tidy and make sure it is ready for the next process cycle

· Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards

· Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Proficiency in using computers and various software applications
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Prior experience in a logistics, warehouse, or operations role is preferred
• Ability to work collaboratively in a team environment.
• Experience with customer service or in a similar operational role can be advantageous.