Customer Service Specialist  

Position Overview:

As a Customer Service Specialist, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Hours of Work: Monday – Friday 6:30am – 11:00pm & Saturday 7:30am – 8:00pm EST (Rotatinal shifts)

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions

• To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times

• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided

• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment

• Remain current on program and product information by being committed to continuous learning

• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data

• Demonstrated passion for customer satisfaction excellence and or prior experience in such environment

• Strong and developed oral and written communication skills, including typing, spelling, and grammar

• Interactive customer service environment required

• Related experience in the food and/or retail industry considered an asset

• Demonstrated ability to implement change efforts

• Ability to learn new skills/concepts and apply this knowledge quickly and accurately

• Advanced knowledge of PCs and familiarity with system navigation

• Positive attitude and demonstrated ability to get along with others

• Professional, empathetic, and naturally caring conversational style

• Display tact and diplomacy in handling all levels of customer interaction

• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional

• manner in accordance with company policies and procedures, values, and best practice

• Ability to work all required shifts