Operations Lead  

The Operations Lead is responsible for monitoring business operational activities and contributes to the effective production of products and/or provision of services. This position supervises day-to-day activities to ensure efficient service that meets the expectations and needs of customers and clients/partners.

Must Have:

- DevOps works
- Database: MySQL, Snowflake, Aerospike
- Platforms: Linux, Kubernetes, Jenkins deployment
- CICD - pipeline
- Camel
- DevOps Tool
- Ticket handling
- Documentations and processes/Improvement initiatives

Duties and Responsibilities

Manages overall operations and is responsible for the effective and successful management of resource, productivity, quality control, and service level agreement as established and set for the Managed Services Group.

Serves as a company representative on issues.

Enhance the procedure, systems, and principles in the areas of service and operations management and looks for opportunities to expand services.

Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.

Recruit, select, train, assign, schedule, coach, counsel, and discipline team members

Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions

Contributes operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends

Forecasts requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

Develops operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving the product, equipment utilization, inventory management, and shipping

Analyzes process workflow, employee and equipment requirements; implement changes

Serves as the primary point of contact when there are customer issues related to quality, customer service, or accidents, and mishaps.

Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints

Works closely with Service Delivery Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Communicate all operating policies and/or issues

Other job-related activities that may be assigned from time to time.