SAP Basis Administration

YONDU INC.

Taguig, Philippines
Fort Bonifacio, Taguig, Metro Manila, Philippines
Taguig
Metro Manila
Philippines
Philippines
Full timeFULL_TIME
Hybrid

Posted 10 days ago and deadline of application is on 4 Oct

Recruiter was hiring 2 hours ago

2025-07-07T05:51:16.433829+00:002025-10-04T16:00:00+00:00

Job Description

Responsibilities:
• Manage end-to-end customer engagement for SAP S/4HANA Private Cloud.
• Support daily operations, technical setups (e.g., VPN, IP ranges), and disaster recovery testing.
• Handle support tickets and coordinate with technical teams.
• Ensure service delivery meets SLAs and KPIs.
• Provide technical support, monitor issues, and drive continuous improvement.
• Manage additional service and change requests.
• Maintain customer satisfaction, manage escalations, and support critical situations.
• Collaborate with internal client teams (Sales, Presales, Delivery, etc.).
• Review account status and support transitions as needed.

Work set up: Hybrid (1x a month)

Minimum Qualifications

Qualifications:
• 6+ years of experience in SAP technical consulting, including 2+ years in customer-facing roles.
• Strong knowledge of SAP Basis, S/4HANA, and cloud platforms (Azure, AWS).
• Familiarity with ITSM, HA/DR concepts, and infrastructure tools.
• Excellent communication, customer focus, and problem-solving skills.
• Proficient in English; additional languages are a plus.
• Engineering degree preferred.

Perks and Benefits

Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Paid Holidays

Required Skills

Preferred Courses

Information Technology
Computer Science

Jobs Summary

Job Level: Mid-Senior Level / Manager

Job Category: IT and Software

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Sometimes

Office Address: Uptown Tower 2

Industry: Information Technology / IT

Vacancy: 1 opening

Website: https://www.yondu.com/

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About YONDU INC.

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions. If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world. Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond! Join us and grow your career in the IT industry!

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