Job Description
We are looking for an experienced, well rounded Salesforce Admin to work alongside our US Sr. Salesforce Administrator.
You will be working full-time in graveyard shift. Must be organized and a strong communicator with keen attention to detail.
Responsibilities:
- Providing daily support and administration of Salesforce, users and processes through incident management tool including user licenses assignments, bulk data updates, quick fixes
- Gathering, documenting, and analyzing business requirements
- Developing high level and detailed design documentation
- Handling a variety of Salesforce End User support and enhancement requests that vary drastically from new access to sophisticated system issues requiring deeper investigation
- Analyzing root cause of incidents reported by end users and designing solutions that operates efficiently, minimizes or eliminates support effort to allow for more valuable enhancements and functionality work
- Performing systems monitoring and health checks and release updates
- Documenting and prioritizing numerous tasks, projects, and training
- Handling and recording all work items in Jira and related systems including configuration changes
- Monitoring, implementing, and improving data quality and integrity
- Understanding, maintaining, and updating system interface requirements
- Opening, monitoring, and raising system issues to Salesforce or collaborating with team for solutions
- Tracking and communicating system changes, enhancements, issues, and status to users
- Identifying the best solutions with preference to maximizing out of the box functionality and configuration over custom development where possible
- Performing quality Salesforce development when needed, that operates efficiently with little to no increase in support efforts
Minimum Qualifications
Requirements:
- Minimum of 2 years Salesforce administration experience
- Certified Salesforce Advanced Administrator
- Extensive experience executing Salesforce setup administration and enhancements
- Advanced experience with Salesforce including, omni-channel and live chat
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules, flows, workflows, role hierarchy, communities
- Able to apply the out-of-the-box function to provide solutions for flow, reporting, and enhanced solutions
- Solid background with customer service support, handling/managing tickets
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures requiring minimal supervision
- Excellent oral and written communication skills
- Ability to handle and prioritize multiple critical projects with high attention to detail
- Driven, proactive, and has a sense of urgency
- Demonstrate ability to analyze complex data and communicate complex technical analysis to technical and non-technical audiences
- Experience with Service Cloud
- Experience with Pardot (Account Engagement)
- Experience with Salesforce apps and related integration (such as Zoom, DocuSign, RingDNA, Chilipiper, DLRS, etc.)
- Experience with Hubspot a plus
- Understanding of US Real Estate is a plus
System Requirements:
- Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
- RAM should be at least 16GB with 100GB free disk space
- MUST have Windows 11 64bit / Mac Ventura / Sonoma
- MUST have a back-up computer with the similar level of specs as the main device
- A headset with noise cancelling feature is a must
- At least 20 mbps & up wired connection for main ISP
- Back up internet is a must (pocket wifi, prepaid wifi, etc. but strictly no USB Sticks allowed)
- Back up power source
Shift Schedule: 9AM - 6PM Pacific Standard
Perks and Benefits
Work from Home
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 4712, Admiralty Way, Marina del Rey
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About Ylopo LLC
About Ylopo
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
A full time, permanent work from home set up
A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
Team building events, team lunches/ happy hours, and other company wide events
A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.