Senior Billing Specialist | Federally Qualified Health Center FQHC | With SOB
Vector Outsourcing Solutions Phils., Inc.
- Mandaluyong, Philippines8th Floor Unit 804, Mandaluyong, Metro Manila, Philippines, 530, Shaw Blvd, Wack-Wack GreenhillsMandaluyongMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱40,000.00 - ₱50,000.00 / monthPHP400005000040000MONTH
- Full timeFULL_TIME
Posted 8 hours ago and deadline of application is on 30 Jun
Recruiter was hiring 8 hours ago
2026-04-14T04:29:50.949037+00:002026-06-30T16:00:00+00:00Job Description
- Act as the main point of contact for process-related questions and escalations.
- Provide real-time support to agents handling complex or high-level cases.
- Ensure adherence to client policies, SOPs, and quality standards.
- Monitor team performance and identify knowledge gaps.
- Conduct refresher sessions and process updates when needed.
- Coordinate with Team Leaders and QA to address performance trends.
- Participate in client meetings and calibration sessions as required.
- Help update process documentation and knowledge base materials.
- Support continuous improvement initiatives.
- Monitor team performance and identify knowledge gaps.
Minimum Qualifications
- Bachelor's degree required (Health or relevant field is preferred)
- Proven experience in a leadership or Senior Staff role focused on team guidance and strategic oversight
- Proficiency with billing software and electronic health records systems
- Knowledge or experience in FQHC billing guidelines and regulations is an advantage.
- Previous experience supporting FQHC clinics or similar healthcare settings preferred.
- Someone who doesn't just know the process, but knows how to bridge the gap between Team Leaders and QA to drive overall team success.
Perks and Benefits
Work from Home
Recruitment / Signing Bonus
Other
PHP 30,000.00 Sign On Bonus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Health and Medical
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 530, Shaw Blvd, Wack-Wack Greenhills
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About Vector Outsourcing Solutions Phils., Inc.
We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.
Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service
Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation
Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect