Destination Services Consultant Team Leader
Vanguard Workforce Mobility
- Pasig, Philippines10B The Belvedere Tower, San Miguel Ave, San Antonio, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted a day ago and deadline of application is on 14 Jul
Recruiter was hiring 9 hours ago
2026-06-22T06:23:30.029276+00:002026-07-14T16:00:00+00:00Job Description
Team Leadership and People Management
- Lead, supervise, and support a team of Destination Services Consultants to ahieve service delivery goals and performance standards
- Assign workloads, monitor team productivity, and ensure efficient resource allocation
- Conduct regular team meetings and support employee engagement initiatives
Destination Services Operations
- Oversee end-to-end destination and relocation services including orientation, settling-in support, housing coordination, local area familiarization, and employee transition activities
- Ensure timely and accurate execution of destination service requests and assignments
- Manage escalations and resolve complex employee or client concerns
- Monitor service timelince and maintain service quality standards
Client & Stakeholder Management
- Serve as the escalation point and maintain strong relationships with clients, employees, vendors, and internal stakeholders
- Conduct regular communication and provide updates regarding services status and operational matters
- Support client retentions and contribute to service enhancement initiatives
Process Improvement & Compliance
- Identify opportunities to improve operational efficiency and service delivery processes
- Develop and implement standard operating procedures and best practices
- Ensure compliance with company policies, contractual requirements, and applicable regulations
- Maintain accurate records, reports, and service documentation
Minimum Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field
- At least 4 - 7 years of relevant experience in destination services, relocation, mobility, employee services, customer service, or operations
- Minimum of 2-3 years of supervisory or team leadership experience
- Proven experience managing service delivery and coordinating with multiple stakeholders
- Experience handling escalations and delivering client-focused solutions
- Strong leadership and people management skills
- Excellent communication and stakeholder management abilities
- Strong attention to detail and process orientation
- Customer-focused mindset with strong decision-making skills
- Experience in global mobility, expatriate services, relocation managment or destination consulting is an advantage
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Complex Problem-Solving
- Operations Management
- Stakeholder Management
- People Management
- Customer Service
- Problem Solving
Preferred Courses
- Business Administration
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- General Services
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- San Miguel Ave., Ortigas
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About Vanguard Workforce Mobility
We are Vanguard Workforce Mobility Solutions, the next destination in relocation services. We’re a Philippines-based company founded and run by a group of friends, each with more than a decade of experience in the fields of workforce mobility, destination relocation services, real estate, and background screening. Our collective expertise in these fields was fostered via direct experience working in various global and local companies.
Our strength is our team’s keen knowledge of the ins and outs of the workforce mobility industry – we have extensive experience as a client, as a service provider, and even as an assignee. We also boast having a top-notch real estate and destination services network in the Philippines, which has been built up over the past 15 years.
We are accredited to directly process applications with the Philippines’ Bureau of Immigration, ensuring that all transactions we do for our clients and their employees are legal and go through the correct guidelines and procedures.
We are a sister company of Vanguard Screening Solutions, the Philippines largest and preferred background screening firm. Our core values reflect Vanguard Screening’s reputation for providing world-class services at competitive local prices as well as its relentless focus on innovation and client satisfaction.