QA Developer
UTAK POS (NOT VERIFIED)
- Quezon City, PhilippinesLaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱30,000.00 - ₱45,000.00 / monthPHP300004500030000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
- At least 2 years experience in QA (Quality Assurance) with React, React Native, JEST (Firebase, SQL experience also desirable)
- Write automated tests for automated testing for React Native (JEST etc)
- Help reproduce technical bugs/issues and ensure resolution of these.
- 50% of the time communicate with customers using our customer service messenger (live chat) to resolve technical issues and answer technical inquiries.
- Offer technical customer support to existing users of UTAK.
- Give feedback to tech team on how to improve the customer experience so the apps are more user friendly and reduce friction for customers.
- Help customers install and update software to the latest version on their own devices as well as find answers to hardware issues e.g. printers, barcode scanners, customer display screens.
- Liaise with the dev team about technical issues/bugs and anything that needs to be escalated. Take charge for ensuring the resolution of any issues. Manage the Notion board and assign and resolve tickets.
- Write knowledgeable articles on common technical FAQs and resolutions to common issues to improve our self-help content
- Manually test new features on Android, iOS and web apps. React and React Native.
- In charge of Crashlytics minimising android and ios crashes.
- In charge of optimising app performance in terms of loading speeds and minimising data costs.
- Verify fixes and collaborate with the dev team on regressions and improvements
- Help to write manual test guides for general product testing and new releases
Minimum Qualifications
- 2+ years of experience in Quality Assurance (QA) for web and mobile applications
- Hands-on experience testing React and React Native applications
- Experience writing and maintaining automated tests (e.g. Jest)
- Strong experience with manual testing across Android, iOS, and web
- Proven ability to reproduce, document, and verify bugs, and work through them to resolution
- Experience collaborating closely with developers to validate fixes, regressions, and improvements
- Comfortable providing technical customer support, including live chat communication with users
- Ability to explain technical issues clearly to non-technical users
- Experience helping users with software installation, updates, and basic hardware troubleshooting (e.g. printers, barcode scanners, displays)
- Familiarity with bug tracking and ticket management tools (e.g. Notion or similar)
- Experience writing technical documentation or FAQs for self-help and support content
- Strong communication skills and ability to take ownership of issues end-to-end
Perks and Benefits
Work from Home
Flexitime
Medical / Health Insurance
Paid Sick Leave
Stock Options
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Required Skills
- JavaScript
- React
- GIT
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines
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About UTAK POS
UTAK POS is an award-winning, proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.
Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.
We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.
LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.
Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.
We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.
If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!