Operations Support Analyst  

Operations Support Analyst is mainly responsible for:

1. Data Warehouse & Analytics Operations

• Ensure scheduled Extract-Transform-Load jobs, data refreshes, and reporting processes run successfully and on time;

• Execute on-demand data extraction and loading jobs, as needed;

• Monitor daily operations of the data warehouse, data pipelines, and analytics platforms to ensure data availability and performance;

• Track and resolve data load failures, report issues, and system performance anomalies;

• Ensure compliance with SLAs for data refresh, reporting, and analytics delivery; and,

• Support release coordination and deployment of analytics and data warehouse changes. Also provide post-release monitoring and troubleshooting support.

2. Data Quality & Validation

• Perform data quality checks to validate accuracy, completeness, and consistency across data sources;

• Investigate data discrepancies and work with data engineering and analytics teams to implement fixes; and,

• Document data issues, root cause analysis, and preventive measures.

3. Reporting & Analytics Support

• Support BI tools, dashboards, and analytical reports used by business teams;

• Assist users with data access, report usage, and issue resolution; and,

• Validate analytical outputs to ensure alignment with business definitions and metrics

4. Stakeholder Collaboration

• Coordinate with data engineers, analytics teams, IT operations, and business users;

• Communicate data issues, operational status, and resolutions in a clear and timely manner;

• Support change management activities related to enhancements, releases, and platform upgrades;

• Provide application-related support and training to internal and external clients on how to use dashboards and reports;

• Coordinate with teams for infra-related support; and

• Perform other job-related tasks that may be assigned by his superiors from time to time.

• Bachelor’s Degree in Computer Science, Computer Engineering, or any IT related course

• No certifications required.

• Must have at least 2+ years of related experience in support.

• Exposure to ETL/ELT tools (e.g. SSIS, Azure Data Factory, etc.)

• Knowledge in BI tools (Power BI, Tableau, Qlik, etc.)

• Strong SQL skills and experience with relational databases.

• Familiarity with cloud analytics platforms (Azure Synapse, AWS) is a plus (but not required.)

• Knowledge of IT service management processes (ITIL, incident/problem management)