

Operations Specialist
Sprout Solutions
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 6 Jul
Recruiter was hiring 2 days ago
2026-05-08T01:45:45.682502+00:002026-07-06T16:00:00+00:00Job Description
We’re looking for an Operations Specialist to join a growing support team. In this role, you’ll handle customer calls, identify patterns, surface operational issues, and escalate insights that improve both customer and client experience.
What you’ll do:
- Handle inbound customer support calls
- Communicate with English-speaking restaurant clients when needed
- Identify recurring issues and escalation risks
- Provide clear, actionable summaries to internal teams
- Track patterns and proactively surface insights
Minimum Qualifications
What we’re looking for:
- Strong spoken and written English
- Excellent listening and problem-solving skills
- High ownership and attention to detail
- Comfortable working in fast-paced environments
- Analytical
- Open to shifting schedules
- Bonus if you have:
- Escalation or client-facing support experience
- Hospitality or restaurant operations exposure
- Startup experience
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Pasig, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Sprout Solutions
MAKE YOUR BEST CAREER MOVE YET!
Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!
ABOUT US
Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.
Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.
SPROUT CULTURE
Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!
We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.
FUN THINGS WE DO
Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?
Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!
Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!
--
JOIN US TODAY!
We’re excited to know you and see how you fit with Sprout!
Send in your application and we’ll get back to you soon. :)