

Enterprise Customer Success Manager
Sprout Solutions
- Mandaluyong, Philippines9th Floor , United St, Highway Hills, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
● Account Plan Execution
○ Should gain deep understanding of the client’s strategic priorities, goals and key
business objectives of each department level
○ Proactively identify performance gaps and other risks of churn
○ Increase account value through upsells and network expansion
● Strong engagement with internal and external stakeholders
○ Manage cross-functional relationships with different client and Sprout
stakeholders to execute account projects
● Leverage Technology and Industry Experience
○ Must have excellent product knowledge to be able to recommend best practices
on system usage/configuration to complement client’s business processes
○ Must study industry specific to client to be able to understand trends and best
practices to achieve process excellence
Minimum Qualifications
● 3-5 years with account management/customer success experience in handling enterprise
accounts
● Has experience in the tech industry
● 30% remote work (face to face client meetings included)
● Preferably has experience working in SaaS companies
● Preferably has some experience in HR & Payroll.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Rockwell Business Center Building North Tower Sheridan St, corner United St, Mandaluyong, 1550 Metro Manila
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