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Satellite Office

SME Leads Specialist with Retention Experiencce  

Satellite Office

 
  • Taguig, Philippines
    19th floor, 11th Dr, Fort Bonifacio, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 17 hours ago and deadline of application is on 20 Sep

Recruiter was hiring 17 hours ago

2026-07-23T00:52:45.566560+00:002026-09-20T16:00:00+00:00

Job Description

Westside Auto Wholesale (Car sales) are seeking motivated, target driven individuals to join our Contact Centre team as Lead Specialists. Westside Auto Wholesale is the largest used vehicle retailer in Australia operating in Perth, Western Australia.

The primary focus of this position is the management and appointment of leads to the sales team, following up and working leads that come in via inbound telephone, email, SMS and other digital channels. Additionally, all our outbound calls are warm calls; no cold calling required!

The primary focus of this position is to maximise the retention of existing customers by promoting vehicle service bookings via a mixture of inbound and outbound telephone calls. Additionally, all our outbound calls are warm calls; no cold calling required!As this position is somewhat sales focused, we are looking for highly motivated and driven customer service/sales experts who want to be the best!

In return, Westside Auto provides you with base salary, a comprehensive induction, and a network of fellow Contact Centre Consultants to provide support.

Minimum Qualifications

  • In order to be successful, applicants will need to demonstrate:
  • Answers and initiates inbound and outbound communications using omnichannel operations
  • Ability to deal with repetition
  • Objection handling
  • Soft selling
  • Excellent communication skills, written & verbal
  • Maintains and updates records and databases in accordance with prescribed formats and system requirements of client organization
  • May specialize in preferred or premier client accounts
  • SME – handle escalated calls
  • Mentor new hires
  • Ability to problem solve independently

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Office Address
19th/F Uptown Plaza Tower 2  11th Drive, Uptown Bonifacio
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://www.satelliteoffice.com/

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About Satellite Office

Satellite Office is a leading offshore staffing and outsourcing partner that helps businesses build high-performing full-time teams in the Philippines. We work with global companies to create dedicated offshore teams that operate as a true extension of their business — giving clients full control, transparent pricing, flexible scaling, and access to exceptional talent backed by premium operational support. Our services support a wide range of business functions, including customer experience and support, software and development teams, finance and back-office operations, digital marketing, creative services, and other specialist roles across growing industries. Through our people-first approach, we focus on building teams that stay, grow, and deliver long-term value for the businesses they support. At Satellite Office, employee experience is at the heart of everything we do. We are committed to creating an environment where people can build meaningful careers while maintaining balance, wellbeing, and personal growth. Our employees enjoy competitive compensation and benefits, ongoing learning and development opportunities, modern workplaces, and a culture that values collaboration, trust, and flexibility. We believe great teams are built by investing in people and creating a workplace where individuals feel supported to thrive both professionally and personally. As a certified Great Place to Work and one of the leading offshore employers in the Philippines, Satellite Office continues to attract talented professionals who want to work with global brands, develop their careers, and be part of a company that values performance, culture, and long-term success. Through our strategic growth partnership model, employees work directly with international clients, integrate into global teams from day one, and contribute to meaningful business outcomes in a dynamic and future-focused work environment.

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