CSR Night Shift Ortigas

Satellite Office

Taguig, Philippines
19th floor, 11th Dr, Fort Bonifacio, Taguig, Metro Manila, Philippines
Taguig
Metro Manila
Philippines
Philippines
₱30,000.00 - ₱35,000.00 / month
PHP
30000
35000
30000
MONTH
Full timeFULL_TIME

Posted 17 hours ago and deadline of application is on 17 Sep

Recruiter was hiring 17 hours ago

2026-07-20T04:13:41.452299+00:002026-09-17T16:00:00+00:00

Job Description

customer service representative (retail) – night shift

location: Jollibee Tower, Ortigas Center, Pasig City

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment? We’re looking for a Customer Service Representative (Retail) who combines strong communication skills with a sales mindset to support our growing international accounts.

If you have a background in retail and customer service, and you’re ready to take your career to the next level, this could be the opportunity for you.

what you’ll do

As a key member of our team, you will:

Deliver outstanding customer support across multiple channels (phone, chat, and email)

Handle inquiries related to orders, products, and services with professionalism and care

Process customer orders efficiently via phone, email, and chat

Drive first-call resolution and ensure a seamless customer experience

Recommend relevant or promotional products to support sales growth

Manage multiple accounts simultaneously while maintaining quality and accuracy

Resolve concerns effectively by identifying customer needs and offering the best solutions

why join us?

Competitive salary + night differential pay

Opportunity to work with international retail accounts

Hybrid flexibility after regularization

Career growth in a dynamic, customer-focused environment

Be part of a team that values performance, reliability, and customer excellence

ready to apply?

If you’re a customer-focused professional with strong retail experience and are ready to thrive in a night shift environment, we’d love to hear from you!

Minimum Qualifications

what we’re looking for

must-have requirements
Retail experience (non-negotiable)
At least 3 years of customer service experience (chat, email, and/or phone)
Willingness to work night shift (with night differential pay)
Ability to work onsite in Ortigas (first 6 months), then hybrid (1 WFH day/week after regularization)
Strong communication skills (written and verbal)
Stable work history with good tenure
preferred skills & experience
Experience in both sales and service roles
Proven ability to sell or upsell over the phone or chat
Experience handling multiple channels simultaneously (chat, email, phone)
Familiarity with Click-to-Chat platforms
Proficient in MS Outlook, Word, and Excel
Strong multitasking and organizational abilities
Fast and accurate typing skills

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: Customer Service

Educational Requirement: Bachelor's degree graduate

Office Address: 19th/F Uptown Plaza Tower 2 11th Drive, Uptown Bonifacio

Industry: Business Process Outsourcing

Vacancy: 1 opening

Website: https://www.satelliteoffice.com/

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About Satellite Office

Satellite Office is a leading offshore staffing and outsourcing partner that helps businesses build high-performing full-time teams in the Philippines. We work with global companies to create dedicated offshore teams that operate as a true extension of their business — giving clients full control, transparent pricing, flexible scaling, and access to exceptional talent backed by premium operational support. Our services support a wide range of business functions, including customer experience and support, software and development teams, finance and back-office operations, digital marketing, creative services, and other specialist roles across growing industries. Through our people-first approach, we focus on building teams that stay, grow, and deliver long-term value for the businesses they support. At Satellite Office, employee experience is at the heart of everything we do. We are committed to creating an environment where people can build meaningful careers while maintaining balance, wellbeing, and personal growth. Our employees enjoy competitive compensation and benefits, ongoing learning and development opportunities, modern workplaces, and a culture that values collaboration, trust, and flexibility. We believe great teams are built by investing in people and creating a workplace where individuals feel supported to thrive both professionally and personally. As a certified Great Place to Work and one of the leading offshore employers in the Philippines, Satellite Office continues to attract talented professionals who want to work with global brands, develop their careers, and be part of a company that values performance, culture, and long-term success. Through our strategic growth partnership model, employees work directly with international clients, integrate into global teams from day one, and contribute to meaningful business outcomes in a dynamic and future-focused work environment.

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