Manager of Customer Success
SafetyCulture
- Taguig, Philippines27th Floor SM Aura Office Tower,, 24, Bonifacio St, South Signal Village, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
As a Manager of Customer Success, you’ll lead a team of Customer Success Managers who are each responsible for driving success across large portfolios of AMER-based customers. Your team will focus on customer retention, adoption, and use-case growth by leveraging data-driven insights and scalable customer engagement strategies. You'll coach your team to deliver efficient, high-impact engagement — helping customers realize measurable improvements in safety, productivity, and operational excellence.
Minimum Qualifications
- 5+ years of Customer Success or Account Management experience
- At least 2 years of people leadership experience (preferably in SaaS or a tech-driven company)
- Experience managing Scaled or High-Velocity Customer Success motions, supporting 200+ accounts per CSM
- Strong coaching and team development skills, with a passion for scaling Customer Success practices
- Analytical and data-driven — able to translate insights into action
- Proficiency with Customer Success tools (e.g., Gainsight, Totango, Vitally, Salesforce, ChurnZero)
- Excellent communication, leadership, and cross-functional collaboration skills
- Ability to thrive in a fast-paced, rapidly changing environment
- Experience in industries like Construction, Manufacturing, Retail, Hospitality, Logistics, Energy, or Government is a plus
- Comfortable working AMER timezone hours (Night Shift) with a global team
Perks and Benefits
Single Parent Leave
Special Leave Benefits for Women
Free Lunch or Snacks
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Stock Options
Performance Bonus
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City
- Industry
- Information Technology / IT
- Vacancy
- 1 opening
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About SafetyCulture
SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.
The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.