Store Operations Manager  

I. Job Identification

Position Title : Store Manager

Job Level : M2

Job Classification : Managerial

Reports To : Assistant Vice President – Store Operations (Joel’s Place)

Supervises : Store Supervisors

II. Job Summary

The role is responsible for overseeing the daily operations of the store, developing strategies to increase customer traffic and purchases in the store to optimize store profitability.

III. Key Results Area

1. Store Operations

· Ensure the smooth, uninterrupted operations in the store on a daily basis, immediately addressing any operational concerns that may arise.

· Ensure products follow the approved visual merchandising guidelines and support any in-store marketing initiatives to maximize store profitability

2. Staff Development

· Identify individual training needs and provide ongoing coaching and support to ensure store employees are competent and can perform their roles effectively.

· Ensure the store team achieve synergy and can work seamlessly to achieve the store’s business objectives

III. Minimum Job Requirements

1. Education / Professional Experience:

· Graduate of any 4-year Bachelor’s Degree in Business

· At least 3 years relevant work experience in the retail industry

· With exposure in managing / supervising both retail and food services operations

2. Knowledge/Skills/Abilities related to:

· MS Office Applications

· Store Operations

· Marketing

· Visual Merchandising

· Food Services

· Food Safety

3. Leadership Competencies

· Managing Executions

· Managing Risks

· Monitoring and Measuring Results

· Problem Solving and Decision Making

· Effective Communication

· Relationship Building and Collaboration

· People Management

· Leading Innovation / Change

Strong analytical and planning skills;

• Good communication and presentation skills;
• Excellent problem-solving skills;