Creative Manager  

What we offer

At Remedy Skintech, Inc., we are committed to fostering a supportive and inclusive work culture that empowers our employees to thrive. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career growth. You'll work with a passionate, talented team and contribute to the success of our premium skincare brand.

If you're excited to take your professional skills to the next level, we encourage you to apply for this role now.

What you'll be doing:
Intake & Prioritization

• Reviews every incoming brief for completeness, clarity, and feasibility before it enters the queue; returns incomplete briefs to the requestor.
• Prioritizes the creative queue against the marketing calendar and business objectives, and escalates conflicts to the Sr. Brand Marketing Manager for a decision.
• Builds and maintains production schedules across design, copy, photo, and video, including shoot dates and post-production windows.
• Forecasts capacity against the upcoming campaign calendar and allocates work across the team based on skill, availability, and workload; identifies over- and under-capacity before it affects delivery.
• Tracks progress against committed timelines, manages bottlenecks, and ensures timely escalation and resolution of delivery risks.

Team & Project Management

• Manages the day-to-day productivity and performance of the Creative team, in partnership with the Creative Lead on quality of output.

• Conducts one-on-ones, sets performance goals, and submits probationary and regular performance evaluations on time.
• Coaches team members on planning, time management, and brief interpretation; identifies development needs and coordinates with People Operations.
• Communicates Management directives and department goals to the team.

Cross-Functional Coordination

• Acts as the day-to-day bridge between Brand Marketing and the Creative Studio, translating campaign plans into production plans.
• Coordinates logistics for shoots and productions — schedules, call sheets, locations, talent availability, and equipment — with supplier selection and creative direction remaining with the Creative Lead.

Creative Operations & Process Improvement

• Develops, documents, and enforces creative operations processes, SOPs, request forms, and turnaround-time standards per request type.
• Establishes and maintains service-level agreements with requesting departments and reports performance against them.
• Administers the project management and asset management tools; keeps the file and version structure organized and searchable.
• Identifies and implements automation and AI-enabled workflow improvements that reduce turnaround time and rework.
• Reports studio throughput, turnaround times, rework rates, and capacity utilization to the Sr. Brand Marketing Manager on a monthly basis.

• College Graduate: Graduate of Multimedia Arts, Graphic Design, Fine Arts, Marketing, Communications, Business, or a similar.
• Open to non-design background provided with demonstrated creative production management experience.
• 5 years of experience in a creative environment with at least 2 years in a creative operations, traffic, or project management capacity.
• 2 years of experience in people management
• Proven experience managing a multi-discipline creative queue (design, copy, photo, video)
• Working knowledge of project management tools (Notion or equivalent)
• Working familiarity with Adobe Creative Suite, Canva, and AI-enabled creative tools