Software Support Consultant
QNE Software Philippines, Inc.
- Makati, PhilippinesTheater Dr, Carmona, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 42 minutes ago and deadline of application is on 17 Jul
Recruiter was hiring 42 minutes ago
2026-05-19T06:05:52.461686+00:002026-07-17T16:00:00+00:00Job Description
- Provide courteous, prompt, and solution-oriented support via email, chat, phone, or remote assistance.
- Log, document, and track all customer interactions in the ticketing system.
- Diagnose, troubleshoot, and resolve technical or functional product issues.
- Escalate and coordinate bugs, system issues, and enhancement requests to appropriate teams with clear descriptions and supporting documentation.
- Test and validate fixes or updates before confirming ticket closure.
- Identify after-sales opportunities, such as add-ons or modules that may benefit customers.
- Contribute to knowledge base articles, guides, and documentation.
- Maintain accurate documentation, tagging, and categorization of tickets.
- Communicate clearly with customers and internal teams in fast-paced environments.
- Support reporting, status updates, and team improvement initiatives.
- Perform any duties as required by the company.
Minimum Qualifications
- At least 2 years of experience in software support, preferably in business solutions (e.g., accounting systems, ERP, or SaaS platforms)
- Thinks logically and approaches problems with a critical, analytical mindset
- Demonstrates discipline and stays organized to deliver high-quality work on time
- Manages multiple priorities, takes initiative, and follows through with minimal supervision
- Embraces a growth mindset—eager to learn, improve, and support others' growth
- Takes proactive steps and thrives in a fast-paced, team-oriented support environment
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- The Stiles Enterprise Plaza at, Theater Dr, 1207 Makati, Philippines
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About QNE Software Philippines, Inc.
QNE Software Philippines, Inc. is a trusted provider of Accounting and Payroll solutions that help businesses simplify operations and grow with confidence. Since 2007, we have supported thousands of companies across the Philippines with software designed to be practical, flexible, and built for real business needs.
Founded through a Malaysian-Filipino partnership, QNE brings together global software expertise and a deep understanding of the local market. Backed by our parent company in Malaysia with over 15 years of development experience, we continuously deliver innovative solutions that evolve with the demands of modern businesses.
At QNE, we take pride in our local team of dedicated specialists who provide fast, reliable, and personalized support—ensuring our users get the help they need, when they need it. We believe in one simple principle: powerful software should always come with people who truly understand your business.