Customer Relations Paid Internship
PT Gema Mulia Semesta (SOUVIA)
- Bogor Regency, IndonesiaO5/12A, RT02/RW14, Perumahan Bukit Cimanggu City, Cibadak Kel., Tanah Sareal, Bogor Regency, West Java (Jawa Barat), IndonesiaBogor RegencyWest Java (Jawa Barat)IndonesiaIndonesia
- IDR 1,700,000.00 - IDR 2,000,000.00 / monthIDR170000020000001700000MONTH
- ContractualCONTRACTOR
Posted 15 days ago and deadline of application is on 30 Aug
Recruiter was hiring 2 days ago
2025-07-02T09:25:38.679579+00:002025-08-30T17:00:00+00:00Job Description
- Bertanggung jawab dalam mengumpulkan dan mengelola testimoni dari customer, sebagai bagian dari strategi kepuasan pelanggan dan bahan promosi.
- Menerima dan mencatat aduan customer secara detail dalam sistem yang digunakan oleh perusahaan, termasuk informasi pelanggan, masalah yang dihadapi, dan waktu penerimaan aduan.
- Menyediakan solusi konkret kepada customer sesuai dengan kebijakan perusahaan, termasuk kompensasi jika diperlukan.
- Berkoordinasi dengan manajemen untuk mencegah masalah serupa terjadi di masa depan, serta memberikan rekomendasi perbaikan jika diperlukan.
- Melakukan panggilan dingin (cold calls) untuk menghubungi customer dan mendapatkan wawasan terkait kepuasan customer, potensi kebutuhan produk baru, dan peluang bisnis lainnya.
- Menyusun laporan bulanan yang merangkum jumlah aduan yang diterima, jenis aduan, tindakan yang telah diambil, dan tingkat kepuasan customer setelah penyelesaian.
Minimum Qualifications
- Pendidikan minimal S1/sederajat semua jurusan
- Fresh graduate dipersilahkan melamar
- Memiliki kepribadian yang tenang dan kemampuan problem solving yang baik
- Berorientasi pada target dan kemampuan komunikasi
- Bersedia WFO di daerah Kota Bogor
- Bersedia melaksanakan program magang selama 3 bulan
- Lebih diutamakan berdomisili Bogor
Perks and Benefits
Paid Sick Leave
Required Skills
- Communication Skills
- Corporate Communication
Jobs Summary
- Job Level
- Internship / OJT
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- O5/12A, Perumahan Bukit Cimanggu City, Cibadak Kel., Tanah Sareal
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About PT Gema Mulia Semesta (SOUVIA)
SOUVIA (PT GEMA MULIA SEMESTA) established in 2018, a company that provides seminar kit packages, goodiebag packages, gift sets for events such as seminars, training, workshops, meetings, conventions, gatherings, anniversary, product launches, etc. SOUVIA has become the market leader for merchandise and promotional gifts in Indonesia and has been trusted by 25 of the total 34 Ministries in Indonesia and other institutions as a partner who provides for merchandise and promotional products. We have also served more than 3,000 clients from the private sector in Indonesia wich provides promotional gifts since 2018. We distributed more than 5 million pcs of products per year. We are also trusted by start ups such as Ruangguru.
SOUVIA has young people who have experience from start ups, national manufacturing companies, and multinational companies. In HR management, we use technology for monitoring such as HRIS-Kantorku, and a real time monitoring system for performance through an online dashboard. Our corporate culture prioritizes data driven decision making, and has Compassion as our corporate value with 5 core values as our pillars : care, integrity, nurture, teamwork, and achievement. We observe that the market leader for promotional products in Indonesia is still moving conventionally, so we want to transform into a provider of promotional products for corporate gifts and advertising specialty in Indonesia by prioritizing technology and automation.