Digital Accounts Specialist  

Summary of Responsibilities

• Build and optimize lead generation systems and processes to increase lead-to-sales conversion;
• Generate leads and build relationships by identifying and targeting potential customers through various channels;
• Manage incoming leads using different channels and work closely with other units and the Head of Operations to convert them into clients;
• Prepare and be part of client pitches;
• Collaborate regularly with the team to discuss progress and generate new ways to improve the business and overall customer experience;
• Help develop initiatives to increase customer satisfaction and retention;
• Collect and analyze data to identify industry trends and the changing needs of consumer behavior;
• Proactively remain connected to clients and maintain updated knowledge of clients' businesses, products/services, and markets to assess new search opportunities and ensure all viable clients are engaged;
• Manage incoming leads using different channels and work closely with other units and the Head of Operations to convert them into clients
• Report to the Head of Operations under the the Client Success Management (CSM) Unit, which is directly under the office

Minimum Qualifications (Education and Experience)

• Bachelor’s degree in Marketing, Communications, or any related field.
• With at least two (2) years of working experience in client/account management.
• Experience working in a digital marketing agency is an advantage.
• Proficiency in utilizing Microsoft Excel and Google Sheets is essential for this role.

Type of Skills and/or License/Certification Required:

• Must be knowledgeable with the Google workspace.
• Ability to deliver client-focused solutions based on customer needs.
• Proven ability to effectively communicate with client leaders of all levels.
• Must be able to manage multiple projects at a time while paying strict attention to detail.
• Good listening, negotiation, decision-making, and presentation skills
• Excellent verbal and written communication skills.
• Must be able to work independently and within a team.
• Creative thinking and problem-solving aptitude.