Salesforce Solution Architect Senior Manager  

Job Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Job Description

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

• Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Business Application Consulting team you will lead the design and implementation of innovative Salesforce solutions that drive client success. As a Senior Manager, you will serve as a strategic advisor, leveraging your knowledge to guide clients through complex business challenges while fostering productive teams that deliver exceptional results. This role offers the chance to deepen your technical acumen, engage in business development activities, and stay at the forefront of Salesforce leading practices.

Responsibilities:

• Lead the design and execution of innovative Salesforce solutions
• Serve as a trusted advisor to clients navigating complex business issues
• Foster and develop productive teams to achieve exceptional results
• Enhance technical knowledge and stay updated on Salesforce industry practices
• Engage in business development initiatives to drive growth
• Implement strategies to promote client satisfaction and success
• Collaborate with stakeholders to identify and address business challenges
• Promote a culture of continuous improvement and operational excellence

What You Must Have:

• Bachelor's Degree
• 10 to 15 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Proven experience solutioning complex Salesforce and nCino solutions
• Leading and facilitating client conversations
• Understanding client needs from a holistic standpoint
• Experience with deployment pipelines
• Completing code reviews and supporting production deployments
• Prioritizing client and user experience in solutions
• Experience with Salesforce Industry Clouds
• Building SQL and SOQL queries
• Proactively managing a team and business development activities