Member Success Intern  

The Role in a Nutshell

As a Member Success Intern at Strong Pilates Philippines, you help make sure every member gets what they came for: a routine they keep, results they can feel, and a studio that feels like theirs. You support the Member Success team across inquiries, follow-ups, and community initiatives, while learning how a boutique fitness business converts, retains, and grows its members.

This is a hands-on, paid internship built as a path to a full-time role. You will work with real members, real leads, and real events, not busywork. We are not hiring someone to fill in for a few months. We are hiring the person we hope becomes our next full-time Member Success Associate.

Internship Details

• Paid internship, with the opportunity for full-time employment
• Schedule: Flexible and inquiry-driven. You respond to member inquiries and touchpoints as they come in, and join in-studio for events and initiatives as needed
• Duration: 3 months, with the possibility of extending to 6 months, leading to a full-time Member Success Associate role
• Location: Hybrid. Inquiries are handled remotely, with in-studio presence for member touchpoints and events
• Reports to: Member Success Lead

What You’ll Do

Member Support and Sales:

• Respond to email, social media, and in-studio inquiries promptly and on brand, escalating anything outside your scope.
• Follow up with leads and trial clients, guiding them toward the membership or package that fits their goals.
• Perform touchpoints with new and recurring members, such as first-class check-ins, milestone messages, and re-engagement of lapsed members, documenting their needs and preferences in the CRM.
• Help keep the sales pipeline clean and current, from first inquiry through follow-up and after-sales.
• Assist in tracking and following up on failed payments.
• Support CRM-driven campaigns for lead nurturing, retention, and win-back.
• Help prepare weekly reports on leads, conversions, and retention.

Community and Member Experience:

• Help plan and run member initiatives and events, from preparation and setup to documentation and follow-up.
• Support our referral, loyalty, and ambassador programs.
• Collect and organize member feedback, and flag recurring patterns to the team.
• Assist with retention initiatives such as Strong Human of the Month.
• Contribute ideas to improve our workflows, SOPs, and overall member experience.

Other Key Responsibilities

• Take pride in Strong Pilates Philippines studio/s as if they were your own.
• Be a proud and visible ambassador for Strong Pilates Philippines, on- and off-site.
• Contribute to nurturing the sense of community within Strong Pilates Philippines.
• Learn our CRM and booking systems, sales approach, and brand standards, and apply them consistently.
• Ensure compliance with data privacy laws and company standards in handling member information.

What You’ll Gain

• Paid internship, with compensation discussed during the interview
• Hands-on training in sales, CRM, and member experience in boutique fitness
• Mentorship from the Member Success team, with exposure to the founders
• Complimentary studio access across Strong and Perigon
• Certificate of completion, with hours creditable toward school requirements
• Consideration for a full-time Member Success Associate role, based on performance

We expect your dedication and passion to be exclusive to Strong Pilates Philippines and its affiliated lifestyle brand, Perigon Rhythmic Cycling. School requirements are understood, but concurrent internships, part-time roles, freelance clients, or outside retainers are not compatible with this position.

Who You Are

• Currently enrolled in, or a recent graduate of, a college degree program, ideally in Business, Marketing, Communications, Hospitality, Sports Science, or a related field
• Customer service, sales, or student organization experience is a plus, but not required
• Genuinely enjoys people, with clear, warm communication in person and online
• Organized and detail-oriented, with follow-through on every lead and message
• Proactive and reliable, with a strong sense of accountability and commitment to deadlines
• Coachable, and responsive when inquiries come in, including evenings and weekends
• Open to joining full-time after the internship
• Passion for fitness and wellness, with Pilates experience a bonus
• Familiarity with Google Workspace; experience with CRM or booking systems is a plus