.Change Management.  

• Good understanding of how people go through a change and the change process
• With knowledge of and some work experience on change management principles, methodologies, and tools including risk and resistance analysis and management
• Familiarity with data analysis for CM KPIs
• Organized with a natural inclination for planning strategy and tactics
• Knowledgeable of project management approaches, tools, and phases of the project lifecycle
• Good business & domain mastery and understanding of organizational issues and challenges
• Good level of results orientation
• Familiarity with the different Agile frameworks and how these can be used as input on CM deliverables
• Flexible and adaptable; able to navigate and facilitate change in an ambiguous situation
• Strong communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Must be a team player and able to work collaboratively with and through others
• Ability to establish and maintain strong relationships through effective stakeholder relationship management
• A healthy level of emotional intelligence including some knowledge on organizational awareness
• Good analytical and critical thinking skills
• Good problem solving and decision-making skills
• Familiarity with strategic thinking and applies this as needed

Duties and Responsibilities

• Assist and contribute to change management activities within a structured process framework to facilitate the adoption of changes introduced by builds or rollouts.
• Provide support to stakeholders to ensure full adoption of changes resulting from builds and rollouts.
• Conduct impact analyses, assess people readiness, and identify and manage stakeholders throughout the change process.
• Contribute to the creation and execution of the Change Management Plan, including communication, training, and engagement activities.
• Assist in designing and drafting communication materials for disseminating project updates to various stakeholders.
• Provide input and support for designing and delivering training programs.
• Help identify and manage anticipated resistance to change.
• Collaborate with change partners for communication and training activities.
• Work alongside the Project Manager to integrate change management activities into the overall project plan.
• Report progress to the Governance Officer regularly and request progress, risk, and issue information from stakeholders involved in change projects or other initiatives.
• Assist in mobilizing the change network, promoting collaboration, and ensuring active participation in change initiatives.
• Contribute to defining and monitoring Change Management Key Performance Indicators (KPIs) aligned with Business KPIs for the project.
• Other job-related activities that may be assigned from time to time.