IT Manager | Makati  

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The IT Manager leads the daily operations of the IT team, driving technical execution and ensuring system uptime. This role is crucial for providing hands-on technical guidance and managing the internal support systems that allow our clinicians and staff to serve patients without interruption.

Why Join MedGrocer?
You will have the autonomy to refine technical workflows and spearhead operational IT projects that enhance your management skills in a fast-paced environment. You ensure the stability of the digital tools that enable us to deliver medicine-as-a-service, directly impacting our ability to serve patients effectively.

Key Responsibilities

• Supervise daily IT operations, including network stability, hardware maintenance, and helpdesk support for all staff
• Manage the deployment and configuration of company hardware and software to ensure operational readiness across all departments
• Guarantee system security by overseeing regular backups, software updates, and adherence to internal data privacy policies
• Lead the implementation of technical standard operating procedures to improve hardware lifecycle management and team efficiency
• Coordinate with external service providers and vendors to ensure timely resolution of technical issues and procurement of equipment

Perks and Benefits

• Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.
• Medicine Subsidies: Quarterly medicine vouchers for use on our website.
• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.
• Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.
• Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.

Application Process

Our application process typically takes one to three weeks, depending on your availability and progress:

Step 1: Submit your application form and complete the online assessment within seven days. Results are shared in one to three business days.

Step 2: Qualified candidates attend a full-day onsite evaluation. Please arrive at the venue between 8:00 AM and 9:00 AM. The detailed schedule is as follows:

Initial Assessment

• 8:00 AM - 8:30 AM: Batch 1: Onsite Assessment
• 8:30 AM - 9:00 AM: Batch 2: Onsite Assessment
• 9:00 AM - 9:30 AM: Batch 3: Onsite Assessment
• 9:30 AM - 10:00 AM: Batch 4: Onsite Assessment
• 9:30 AM - 10:00 AM: Batch 5: Onsite Assessment
• 10:30 AM – 12:00 PM: HR Panel Interview

Supplementary Assessment (as needed)

• 12:00 PM – 1:00 PM: Lunch Break
• 1:00 PM – 4:00 PM: One-on-One Interviews
• 4:00 PM – 5:30 PM: CEO Forum

Note: Progression depends on performance at each stage. HR will notify you if your evaluation concludes early.

Step 3: Final review and background checks occur within three business days. Additional interviews may be requested.

Step 4: Receive final results within five to seven business days.

• Bachelor's degree in Information Technology, Computer Science, or a related field
• A minimum of 2 years of experience in an IT supervisory or management role
• Strong proficiency in network administration, hardware troubleshooting, and Google Workspace management
• Proven ability to lead a technical team and manage multiple operational tickets and projects simultaneously
• Must be willing to work onsite in Makati City