Employee Relations Officer  

The Employee Relations Office supports the Employee Relations Manager in implementing disciplinary processes, resolving workplace conflicts, and strengthening a culture of accountability, recognition, and engagement. This role partners closely with department heads and supervisors to uphold company values and maintain a respectful, inclusive work environment.

Disciplinary Action Management

• Ensure timely processing of disciplinary cases, including Hear You Out (HYO) reports and audit findings
• Conduct formal investigations and interviews in coordination with concerned departments
• Prepare and issue disciplinary decision documents with complete supporting evidence
• Ensure consistent application of company policies and due process across all departments
• Maintain accurate, organized, and confidential records of disciplinary cases and resolutions

Conflict Resolution & Mediation

• Act as the primary mediator for employee or interdepartmental conflicts
• Design and implement intervention strategies for unresolved or recurring issues
• Recommend and support proactive measures to prevent conflict escalation

Coaching & Counseling Support

• Guide supervisors and department heads in conducting coaching and counseling sessions
• Facilitate training or workshops on effective coaching and constructive feedback
• Review LTA and related forms to ensure meaningful reflection and development plans

Culture, Ethics & Engagement

• Collaborate with Cultural and Spiritual Affairs teams to support employee engagement activities
• Promote participation in values-based, well-being, and culture-building programs
• Uphold the company’s vision, mission, values, and customer service standards
• Handle sensitive employee relations matters with discretion and professionalism

Flexibility & Collaboration

• Perform other related duties as assigned by management
• Adapt to changing priorities and maintain effectiveness in a fast-paced environment
• Communicate with integrity, empathy, and respect to build trust and positive working relationships

• Bachelor’s degree in Psychology, Human Resources Management, or a related field
• At least 2–4 years of experience as an Employee Relations Officer or in a similar role
• Experience in retail, food and beverage, HR operations, or labor compliance is preferred
• Experience in organizations with 3,000+ employees is an advantage
• Strong knowledge of Philippine labor laws and due process in disciplinary actions
• Proficient in Microsoft Office and familiar with HRIS systems
• Skilled in conflict resolution, investigation, mediation, and evidence evaluation
• Excellent communication, facilitation, and documentation skills
• High level of discretion, emotional intelligence, and attention to detail
• Strong organizational and time-management skills
• Ability to remain professional and composed under pressure

Working Conditions

• Full-time, on-site position at Paranaque
• May require off-site work for HR-related activities
• 5 working days per week (Compressed Work Schedule)