Sales Account Coordinator | PH, Remote  

Why does this role exist

We are seeking a Magic Sales Professional Account Lead who will pioneer a full-time, entry-level management role responsible for managing a team of high-performing virtual assistant sales representatives. The Sales Account Lead will act as a point of contact for the client, addressing all quality and performance-related concerns of the virtual assistant sales representatives to ensure a positive client experience. This will play a pivotal role in establishing this new position and ensuring its success.

The Impact you will make:

Team Management

• Build strong relationships with sales representatives through regular 1:1s, coaching sessions, and check-ins.
• Monitor daily sales representatives' performance/stats in coordination with several dedicated departments and strategize to hit goals.
• Provide guidance and support to sales representatives as they work on their tasks.
• Complete end-of-day reports on sales representative attendance, performance, and deal pairing status with KPIs and metrics expected by the client.
• Take action to decrease sales representative idle time and attendance issues.
• Review output to ensure it meets client standards.
• Attend weekly meetings and report to their direct manager regarding the team’s status and concerns/bottlenecks.
• Assist in troubleshooting technical issues, payment problems, software concerns (e.g., CRMs, Dialers), etc.

Account Management

• Facilitate and oversee client-sales representative onboarding.
• Recognize and facilitate additional client needs, such as additional hiring needs.
• Communicate with clients regarding sales representatives' performance and quality concerns.
• Offer sales representative replacement if needed.
• Assist in resolving escalations with clients and sales representatives.

Quality Assurance

• Check quality and formulate the next actions to improve AOOs or quality issues.
• Update quality sheets, end-of-shift reviews, matching lists, and other important documents to record the sales representative’s progress.

Interdepartmental Duties

• Close coordination with CRM, ARM, and other departments for sales representatives or client-related concerns, such as replacements, hour adjustments, etc.
• Send feedback to the Matching Team for sales representatives rematching.

Key Ingredients for Success:

• You have a minimum of 6 months to 1 year experience in managing a team or supervising freelancers.
• You have at least 1-2 years of outbound sales, prospecting, qualifying, and cold-calling experience.
• You have experience in using Google Sheets and the ability to learn new software platforms.
• You have a working knowledge of at least 1 CRM tool (Salesforce, HubSpot, Zoho)
• You are familiar with Dialers (RingCentral, Aloware).
• You have prior experience in communicating and handling clients.

Your superpowers are…

• Excellent verbal and written English communication skills
• Strong attention to detail and due diligence, with the ability to multitask and adapt quickly
• Ability to meet established deadlines
• Strong interpersonal skills to motivate team members
• Dynamic team player who can adapt to a start-up work environment
• Resourceful, determined, and resilient
• Ability to handle multiple projects, establish priorities, and maintain flexibility and organization
• Able to work effectively in a fast-paced environment with frequently changing priorities, deadlines, and workloads that may be variable for extended periods of time.