Commercial Operation Associate
Kalibrr
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- IDR 6,000,000.00 - IDR 7,000,000.00 / monthIDR600000070000006000000MONTH
- Full timeFULL_TIME
Posted 8 hours ago and deadline of application is on 29 Oct
Recruiter was hiring 7 hours ago
2026-08-13T02:58:16.893035+00:002026-10-29T17:00:00+00:00Job Description
1. CRM & Commercial Systems
- Manage daily administration of CRM (Zoho CRM) and other commercial tools.
- Configure users, workflows, fields, pipelines, and system settings.
- Monitor CRM data quality, duplication, and completeness.
- Support system implementation, testing, and user onboarding.
- Coordinate with Product or vendors regarding system issues and enhancements.
2. Reporting & Dashboard
- Build and maintain commercial dashboards for Management.
- Prepare weekly, monthly, and quarterly performance reports.
- Monitor KPIs such as Pipeline, Win Rate, Revenue, Renewal, Conversion Rate, CAC, NRR, and Sales Funnel.
- Ensure data accuracy before reports are shared with leadership.
3. Data & Analysis
- Analyze commercial performance and identify trends or anomalies.
- Support forecasting and commercial planning with data insights.
- Produce ad-hoc analysis requested by management.
- Maintain commercial trackers and reporting templates.
4. Commercial Administration
- Maintain commercial documentation and operational SOPs.
- Support incentive, commission, and performance tracking.
- Coordinate data requests across BD, CS, Marketing, Finance, and Product.
- Ensure operational documentation is updated and organized.
5. Process Improvement & Automation
- Identify manual processes that can be automated.
- Improve operational efficiency through workflow optimization.
- Support implementation of new commercial tools and integrations.
- Recommend process improvements based on data and business needs.
Minimum Qualifications
Education
- Bachelor's degree in Business, Information Systems, Industrial Engineering, Management, Statistics, or a related field.
Experience
- Fresh graduates are welcome.
- Up to 2 years of experience in Operations, Sales Support, Business Analyst, CRM Administration, Data Analyst, or similar roles is preferred.
Technical Skills
- Proficient in Microsoft Excel / Google Sheets (Pivot Tables, Lookup, basic formulas).
- Comfortable working with CRM systems (Zoho CRM, HubSpot, Salesforce, etc.).
- Familiarity with dashboards and reporting tools (Google Looker Studio, Power BI, Zoho Analytics, or similar) is a plus.
- Strong attention to detail in data management.
Soft Skills
- Strong analytical and problem-solving skills.
- Detail-oriented and highly organized.
- Good communication and coordination skills.
- Fast learner with curiosity about business systems and technology.
- Able to manage multiple priorities and meet deadlines.
Perks and Benefits
Medical / Health Insurance
Paid Sick Leave
Flexitime
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
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