Customer Sales Associate, SM Makati  

We are looking for a Customer Sales Associate to provide attentive, knowledgeable, and personalized customer service. This is position will be reporting to work at SM Makati. You will report directly to the Store Supervisor.

Key responsibilities:

Customer Engagement and Service Delivery

• Welcome and acknowledge customers in a warm, respectful, and professional manner.
• Observe customer behaviour and offer assistance at an appropriate time without creating unnecessary pressure
• Understand customer needs through relevant questions and active listening.
• Assist customers in identifying suitable products based on preferences, occasion, size, and availability.
• Maintain a helpful and respectful approach throughout the customer journey.
• Handle routine customer inquiries and refer concerns requiring authorization to the Store Head.

Product Knowledge and Merchandise Assistance

• Maintain working knowledge of current collections, product categories, sizes, styles, features, and available merchandise.
• Explain product information accurately and avoid unsupported claims.
• Recommend appropriate complementary products when relevant to customer needs.
• Assist with product selection, fitting-room requirements, alternative sizes, and styling options.
• Maintain appropriate customer privacy, comfort, and professional boundaries.

Sales Productivity

• Contribute to the achievements of store sales targets through effective customer assistance.
• Apply customer engagement techniques that support conversion, ATV, UPT, and other approved KPIs.
• Participate in daily sales briefings and understand assigned productivity objectives.
• Respond constructively to coaching and implement agreed improvements.
• Balance sales productivity with the brand’s non-hard-selling service philosophy.

Selling-Floor and Merchandise Standards

• Maintain cleanliness, orderliness, and presentation of assigned selling areas.
• Replenish merchandise and maintain correct product placements, size arrangement, and display standards.
• Ensure that merchandise is properly folded, hung, tagged, and presented.
• Monitor product condition and immediately report damaged or defective merchandise.
• Follow grooming, housekeeping, and store readiness requirements

Inventory and Merchandise Handling

• Assist in authorized receiving, replenishment, stock transfer, and physical counts.
• Follow required merchandise handling and documentation procedures.
• Report stock discrepancies, missing items, and damaged products immediately.
• Maintain stockroom organization and observe merchandise security controls
• Avoid unauthorized movement, reservation, or release of merchandise.

Checkout and Customer Handover

• Assist customers in proceeding to the cashier when ready.
• Ensure merchandise is properly handed over for transaction processing
• Coordinate with the Cashier regarding relevant merchandise or customer concerns.
• Thank customers appropriately and support a positive closing experience.

Training and Services Competency

• Participate in Retail Sales Training sessions, product briefing and Role Play exercises.
• Demonstrate proper application of approved customer service behaviors.
• Accept feedback from Store Head.
• Maintain awareness of current store policies and customer-handling procedures.
• Demonstrate service behaviors aligned with the assigned brand.

Education

• Senior High School graduate or equivalent; college-level education or relevant vocational
• Training is an advantage
• Retail, customer service, or apparel sales experience preferred; qualified entry-level applicants may be considered
• Good verbal communication and interpersonal skills.
• Willingness to learn product information and customer service standards
• Basic numeracy and familiarity with store procedures.
• Ability to work collaboratively and follow established instructions.
• Ability to meet the physical and scheduling requirements of retail store operations, with reasonable accommodation where applicable

Skills and competencies

Customer service: Active listening, empathy, attentiveness, and professionalism

Product and Sales: Product knowledge, needs identification, and appropriate product recommendations

Operational: Merchandise care, accuracy, housekeeping, and compliance

Behavioral: Teamwork initiative, reliability, adaptability, and willingness to learn.