Our Client is one of the largest energy companies in South East Asia and we are developing their Customer-facing system, including a number of front-end applications built using different mobile and web technology stacks.

We are looking for a Product Analyst to act as the functional and application knowledge specialist for all front-end platforms.

This role is responsible for:

• maintaining official product documentation
• supporting first and second-line operational queries
• and organising structured training** for internal and external stakeholders.

As the number and complexity of user-centric, digitised business flows increases, the Product Analyst will play a key role in ensuring that all participants in these flows can understand and use the applications quickly, accurately, and consistently.

Key Responsibilities

• Understand existing and newly introduced user flows
• Analyse application behaviour from both functional and UX perspectives
• Maintain a holistic view of end-to-end user journeys across multiple front-end applications
• Create, maintain, and continuously improve the full set of application manuals, including visual models and diagrams
• Ensure that documentation:
  • accurately reflects current system behaviour
  • is clear, structured, and usable by both technical and non-technical audiences
  • evolves in step with new features, enhancements, and process changes
• Act as the single source of truth for front-end application usage and behaviour
• Leverage deep application knowledge and QA materials to:
  • design and deliver structured training sessions for Client-side staff
  • assist selected external Users in understanding their steps within digitised workflows
• Ensure training enables participants to familiarise themselves with their responsibilities quickly and effectively
• Serve as the primary point of contact for queries related to front-end platform operation
• Provide first and second-line support via chat channels, ad-hoc discussions, and scheduled meetings
• Systematically collect feedback, questions, and recurring issues, and feed insights back to QA, Development, and UX/UI teams for review and action

Essential

• Experience working with front-end applications*in a product, QA, business analysis, or support capacity
• Strong ability to analyse and explain user flows and business processes
• Proven experience creating and maintaining clear, structured documentation
• Excellent communication skills, both written and verbal
• Ability to translate technical concepts into user-friendly guidance

Desirable

• Experience supporting or training operational teams (e.g. customer service, inspectors, field staff)
• Familiarity with UX principles*and user-centric design
• Experience working in environments with digitised or automated business workflows
• Exposure to QA processes or test documentation

Working Style & Attributes

• Highly organised and detail-oriented
• Proactive and comfortable acting as a knowledge hub
• Collaborative, with the ability to work across technical and non-technical teams
• Comfortable handling ad-hoc questions while maintaining structured documentation and training programs