Community Management Associate
Get Hooked 360, Inc.
- Quezon City, PhilippinesQuezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
We are working with exciting clients and they need our help to take care of their online community.
- You will be dealing directly with our clients’ customers in all social media channels and/or online chat interactions.
- You will be moderating all user-generated content in line with the our clients’ policies.
- You will also need to respond promptly to customer inquiries. A good handle on resolving customer complaints is your superpower.
- You will be responsible for the delivery of key social media metrics of our clients’ brands and provide insights based on customer feedback and online sentiments towards the brand.
- You will develop effective and enduring customer relationships with our clients’ online community.
-
Perform other tasks as maybe assigned from time to time by the immediate superiors and/or company officers.
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College Degree in any field.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employee specialized in Customer Service, Community Management or equivalent.
- Has experience with the following productivity apps like: Gsuite, Google Drive, MS office
- Has experience with social media channels like Facebook (business manager), Instagram, Twitter, Youtube, etc
- Excellent communication skills - verbal and written
- Good customer orientation
- Excellent problem-solving and customer service skills
- Keen attention to details and spot-on accuracy
- A strong and stable internet connection is required.
- Willing to be assigned to weekend work (rest days will be during weekday).
Perks and Benefits
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Paid Vacation Leave
Performance Bonus
Life Insurance
Flexitime
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Organizing and Planning
- MS Office
- Complex Problem-Solving
- Customer Service
- Time Management
- Typing
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Quezon City, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Get Hooked 360, Inc.
Get Hooked 360 is a Philippines-based digital marketing agency committed to drive businesses forward by making smart and creative campaign ideas come to life.
Our mission is to empower brands to succeed through practical, flexible, and efficient use of digital that transforms brand awareness to brand advocacy.
We offer end-to-end digital marketing tools and solutions to suit business needs. Strategy, creatives, media, community management and technology are developed in-house allowing us to offer our services with better flexibility, competitiveness and customization.
Why Work With Us?
Our strength lies in years of experience in corporate marketing, creative servicing and information technology honing our skills to understand your brand and business objectives and choose the right messaging, digital tools, and channel to strengthen your digital presence and get to your target market.
Be Part Of Our Team
Get Hooked 360 strives to nurture a healthy and supportive work environment where everyone can thrive, enjoy rewarding personal relationships and work according to their abilities.
Redefining the working environment of an agency, we believe that the role of both the management and its employees working together results in not only productive business outcomes but also relationships where the overall wellbeing of everyone is valued and encouraged.
We value malasakit and we have a heart for our customers and our people.
We believe that when we take care of our people, our people naturally takes care of our organization.
We love life within and beyond work.