Process Writer
Electronic Commerce Payments, Inc. (ECPay)
- Quezon City, Philippines11/F, Eastwood Ave, Bagumbayan, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted an hour ago and deadline of application is on 12 Dec
Recruiter was hiring 5 days ago
2026-10-14T03:17:57.757984+00:002026-12-12T16:00:00+00:00Job Description
- Conduct interviews and workshops with stakeholders to understand and document business processes
- Create process maps, swimlane diagrams, SOPs, workflows, and process narratives
- Document end-to-end processes covering merchant onboarding, implementation, account management, retention, and offboarding
- Identify process gaps, bottlenecks, and opportunities for improvement
- Collaborate with IT, Compliance, Finance, Legal, and People and Brand teams to validate documentation
- Support process improvement and business transformation initiatives
Minimum Qualifications
- Bachelor’s degree in Business, Management, Industrial Engineering, IT, or related field
- Experience in fintech, banking, payments, retail, or financial services is an advantage
- Proficient in process mapping and documentation tools
- Strong analytical, facilitation, communication, and technical writing skills
- 3–5 years of experience in Business Process Documentation, Process Improvement, Business Analysis, or Quality Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Writing and Content
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- IBM Plaza, Eastwood City Cyberpark Bagumbayan
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About Electronic Commerce Payments, Inc. (ECPay)
Electronic Commerce Payments, Inc. (ECPay) is the leading electronic customer purchase and payment systems provider in the Philippines, enabling merchants in both the offline & online channels with the one-stop-shop proposition and offering customers convenient payment platforms.
For over 25 years, ECPay has enabled retail outlets and collection partners to offer accurate, secure and timely payment services, while providing merchants, portfolio and biller partners with real-time electronic reconciliation, web-based reporting and system management. ECPay currently has over 900 Biller and Portfolio partners and more than 446,000 over-the-counter and 100+ digital partners.
ECPay’s operations hub is a complement of over 300 employees, dedicated in providing consistent and timely delivery of ECPay services, products and information to its clients. ECPay’s Sales Team, Technical Support Group, Business Applications Development Team and 24/7 Call Center staff ensure that clients receive the highest grade of service.