Retail Outlet Officer
DHL Express (Philippines) Corporation
- Angeles, PhilippinesDHL House, 2306 Chino Roces Extension, Kayamanan C, Angeles, Pampanga, PhilippinesAngelesPampangaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 15 hours ago and deadline of application is on 30 Oct
Recruiter was hiring 15 hours ago
2026-10-16T09:34:10.436209+00:002026-10-30T16:00:00+00:00Job Description
- Generate revenue by converting cash shipment inquiries into new sales opportunities.
- Manage and develop a portfolio of retail and cash customers through proactive engagement and relationship management.
- Achieve sales targets through customer acquisition, upselling, and cross-selling of products and services.
- Conduct outbound sales calls and maintain daily call activity targets.
- Serve as the primary point of contact for retail and cash customers, providing sales support and post-sales assistance.
- Build and maintain strong customer relationships to enhance retention, loyalty, and long-term revenue growth.
- Collaborate with internal stakeholders to ensure excellent customer service and successful achievement of sales objectives.
- Support retail sales campaigns, promotions, and merchandising initiatives.
- Maintain accurate customer information, sales records, and activity reports.
- Prepare and submit daily, weekly, and monthly sales performance reports.
- Perform other sales-related projects and duties assigned by management.
Minimum Qualifications
- Diploma, Associate Degree, or equivalent qualification.
- Minimum of 3 years of sales experience, preferably in retail, logistics, customer service, or related industries.
- Strong telephone selling, negotiation, and customer relationship management skills.
- Excellent verbal and written communication skills in English and the local language.
- Strong analytical, planning, organizational, and problem-solving abilities.
- Proven ability to achieve sales targets and drive business growth.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work effectively in a team-oriented environment.
- High level of professionalism, integrity, and accountability.
- Capable of managing multiple priorities and performing well under pressure.
- Proficient in Microsoft Office applications and customer relationship management (CRM) systems is an advantage.
Perks and Benefits
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Required Skills
- Customer Service
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Francisco G MarQuee Mall Don Juan Nepomuceno Avenue, Angeles, Pampanga, Philippines
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About DHL Express (Philippines) Corporation
Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.
WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too.
WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging. We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.
WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.