IT Operations Lead
Concepcion Industrial Corporation
- Muntinlupa, PhilippinesMuntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 8 Aug
Recruiter was hiring 2 days ago
2026-04-10T00:33:11.276032+00:002026-08-08T16:00:00+00:00Job Description
- Lead and oversee daily Service Desk operations across all entities.
- Ensure timely resolution of incidents, service requests, and escalations.
- Act as the primary escalation point for complex IT issues.
- Monitor SLA compliance and service performance metrics.
- Coordinate with infrastructure, applications, and third-party vendors as needed
- Drive continuous improvement initiatives to enhance user experience and service efficiency.
Minimum Qualifications
- Lead and oversee daily Service Desk operations across all entities.
- Ensure timely resolution of incidents, service requests, and escalations.
- Act as the primary escalation point for complex IT issues.
- Monitor SLA compliance and service performance metrics.
- Coordinate with infrastructure, applications, and third-party vendors as needed
- Drive continuous improvement initiatives to enhance user experience and service efficiency.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Muntinlupa, Metro Manila, Philippines
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About Concepcion Industrial Corporation
Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.
CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.
With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.