Collections Associate  

• Follow up collection of overdue invoices based on assigned account(s).
• Coordinate with Business Unit (BU) Sales and Finance on critical concerns based on the Collection Activity Matrix
• Provide status of accounts for all reports on disputes, deductions and short payments prior the submission.
• Monitors and sends customer statements of account timely.
• Attends customer inquiries and issues – unpaid accounts, billing disputes, deductions, customer claims and complaints and all other conflicts holding customer’s payments by documenting the issues and responding in timely manner.
• Attends weekly issue resolution meeting with various teams to discuss customer issues.
• Reconciles AR deductions, short payments against unapplied customer’s payments.
• Conducts collection follows up of resolved disputes and invalid deductions.
• Conduct collection pick-up according to itinerary schedule to ensure timely and accurate receipt of customer payments within agreed payment terms.
• Conduct field visits to customers to:
• Follow-up on those that could not be contacted or requiring ocular visit
• Delivery of collection letters and statement of accounts
• Perform credit investigation when assigned.
• Investigates circumstance of non-payment; negotiates and resolves conflicts to expedite payment.
• Ensures sending of appropriate collection notices to delinquent customer in accordance with credit policy
• Report issues/complaints/customer concerns to immediate supervisor and discuss the course of action where applicable
• Issue appropriate receipt (CR/OR) during collection pick-up
• Perform remittance of collection
• Perform bank deposit if remittance to head office is not possible
• Prepares daily Itinerary and Accomplishment Report
• Maintain a record of completed collections and prepare reports as defined in the KPI.
• Evaluates and reviews customer collection folder/information and negotiate payment of customers tagged as bad debt accounts.
• Coordinates with Legal in preparing demand letters and processing payment claims
• Appear in court hearings. Collaborate with legal and act as company’s representative if there are court hearings.
• Performs other tasks that maybe assigned from time to time in relation to the overall job function and objectives.
• Perform other duties that may be assigned to him or her.

Qualifications:

Must possess a Bachelor’s degree in Accountancy or any business-related field. The ideal candidate should have solid experience in managing Accounts Receivable operations, including billing, collections, reconciliation, and reporting, with strong attention to detail, analytical skills, and the ability to ensure accurate and timely financial transactions and documentation.