Loan Processing Officer | Discharges
Colcap Servicing Pty Ltd
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Job Description
Responsibilities and Tasks:
• Ensuring that discharge requests are processed in a timely and accurate manner.
• Dealing with and addressing enquiries raised by solicitors, mortgage managers and borrowers
• Responding to discharges-related calls/emails/tasks (TDIs) received to Retention team before instructing panel solicitor
• Sending discharge instructions to panel solicitors and trustees
• Verifying details provided in the request in accordance with the instructions; ensuring accuracy of all processing within the operating system
• Monitoring of list of discharging loans and ensuring that the information received from the parties involved in the discharge are duly noted
• Ensuring SLAs, compliance and quality standards are met on a daily basis or as advised by the Team Leader
• Assisting Team Leader, team members and other relevant staff with Settlements-related matters; taking inbound calls (overflows) and messages for Customer Service
• Providing indicative and/or final payout figures when requested given that approval has been confirmed.
• Ordering of security packets/loan agreements from the trustee
• Posting of all discharges-related payment; updating the Discharges Masterlist
• Generating closing statements
• Sending confirmation reports to Accounts for all invoices received from trustee
• Actioning other tasks or duties due to business exigencies or as deemed necessary by Management to achieve business goals
Minimum Qualifications
Knowledge, Qualifications and Competencies:
• Preferably with banking and financial related job experience and a basic understanding about mortgages
• With Australian Mortgage experience is an advantage
• Understanding of discharges process for home loans
• Strong management skill, able to work well under pressure and on flexible schedule
• Exhibit professional demeanour
• Ability to communicate in writing in a professional manner
• Good attention to detail and excellent analytical skills
• Ability to follow and understand instructions and procedures
• Good planning, organising and multi-tasking skills
• Must have proficiency with various software applications programs including e-mail messaging applications
• Ability to provide insight based on analysis
• Self-motivated and has knowledge-sharing mentality
• Ability to work on deadlines and independently with less supervision
• Candidate must possess at least Bachelor's/College Degree in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Holidays
- Paid Vacation Leave
Required Skills
- Business Correspondence
- Customer Service
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Taguig, Metro Manila, Philippines