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B4B Solutions Inc.

Virtual Receptionist | Permanent Work From Home  

B4B Solutions Inc.

  • Makati, Philippines
    110, H. V. Dela Costa, Bel-Air, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 4 months ago

Job closed.

Job Description

Clear is looking for a highly reliable, independent Virtual Receptionist to work with our clients, leading health practices in Australia.

Role and Opportunity

Your new role is to provide reception support to the onshore team. You will be primarily in charge of implementing an effective phone call system, such as taking phone calls from existing patients to make or change a booking, diverting calls, etc.

The Virtual Receptionist will provide our clients with reception support and appointment tasks. The clients need support that will allow them to focus on the growth and development of their practice and free them up from tasks and routine obligations that are currently taking away from that focus.

The role suits people who can switch between different types of tasks and respond to the changing requirements of a given day.


As a Virtual Receptionist, you will:

  • Manage virtual reception for our client, handling inbound calls, emails, and social media messaging
  • Help our client drive their business forward by enabling them to focus on the important item

As a Virtual Receptionist, your daily tasks may include:

  • Handle all phone calls effectively with politeness and in a professional manner
  • Follow the proper procedure when requested to divert a call
  • Triage new patient referrals and schedule appointments for them
  • Manage incoming (virtual) faxes from the clinic’s inbox and import them into the relevant patient’s file, and forward them to the relevant doctor
  • Handle social media and website inquiries
  • Contribute to the team’s effort and perform other duties as requested by the client or assigned by the management

Minimum Qualifications

Required Attributes

  • Must be open to work on rotating shifts (early day shift up to mid shift), holidays, and weekends
  • Excellent call-handling skills
  • Excellent verbal and written communication skills
  • Ability to deliver a high-quality/professional service
  • Technologically adept and highly trainable in new skills and software
  • Outstanding attention to detail
  • Respect for the confidentiality and the sensitivity of information
  • Ability to multitask and manage competing deadlines
  • Flexibility to perform other relevant tasks as required by the client
  • Ability to work with minimum supervision

Essential Experience

  • Proficient with MS Office applications, particularly Outlook, with at least basic Excel skills
  • At least 1-year call handling experience
  • Experience in CRM

Advantageous (Optional)

  • Experience in handling Australian accounts
  • Experience in any medical-related software
  • Has a clear or neutral accent

Perks and Benefits

  • Work from HomeWork from Home
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave


Clear Admin People is a B4B Solutions company that provides career opportunities to great Filipino talents to work remotely with our Australia-based clients. At Clear, employees are enjoying the following benefits on top of the government’s mandatory contributions:

  • Permanent work-from-home with company provided PC/Laptop set
  • HMO Coverage with free dependents
  • Group term life insurance coverage
  • Paid leave benefits for regular employees
  • Annual & monthly subsidies, incentive

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
110, H. V. Dela Costa, Bel-Air
Business Process Outsourcing
1 opening

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About B4B Solutions Inc.

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from. We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people. A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

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