Merchant Success Executive  

The Merchant Success Executive is a hybrid role combining merchant onboarding, account management, and sales support. As BuyBuddy operates with a lean team, this role supports founder-led merchant acquisition while owning the after-sales experience, merchant activation, and relationship management.

Over time, the Merchant Success Executive will also take a more active role in merchant presentations, outreach, and direct acquisition, with performance-based commissions introduced once the role expands.

The successful candidate receives a finely curated role that connects marketing, customer services, and sales expertise, which allows a broader range of future opportunities. Aimed at developing and preparing new talent as when they take on bigger roles as their careers progress.

Key Responsibilities

1. Merchant Onboarding & Success (Primary Focus)

• Act as the main point of contact for onboarded merchants
• Guide merchants through:
  • App listing setup
  • Promo mechanics (Buy 1 Get 1 structure)
  • Redemption flow and dashboard use
• Ensure merchants are activated and ready for redemptions
• Proactively manage relationships to reduce churn
  • Collaborate with marketing division to achieve merchant goals and targets through campaigns and promotions
• Escalate issues to internal teams when needed

2. Sales Support & Merchant Acquisition (Shared Responsibility)

• Support group merchant presentations and info sessions led by founders
• Assist in merchant outreach, follow-ups, and scheduling
• Gradually conduct merchant presentations independently or with founders
• Qualify potential merchants for platform fit
• Maintain accurate records of invited, signed, and active merchants

3. Relationship Management & Growth

• Build and maintain strong merchant relationships
• Gather feedback to improve platform and merchant experience
• Identify opportunities for merchant growth and better promo performance
• Represent BuyBuddy professionally during meetings and site visits

Qualifications & Skills

• 1–3 years experience in sales, account management, partnerships, hospitality, or startups
• Strong communication and presentation skills
• Comfortable engaging with restaurant owners and decision-makers
• Organized, proactive, and relationship-driven
• Willing to work in a fast-paced, startup environment
• Experience in F&B, tech platforms, or marketplaces is an advantage