Customer Service Specialist  

ROLE: Customer Service Specialist

Why we need you:

At Aviton Enterprises, we believe exceptional customer service is not just a department—it’s the heart of our brand. Operating in the fast-paced world of eCommerce, we go above and beyond to ensure every customer feels heard, valued, and supported.

We’re looking for someone who thrives on helping others, can expertly understand our products, and delivers thoughtful, solution-oriented responses. If providing outstanding service excites you and you want to be part of a team that puts customers first in everything we do, then you’re the person we need.

What you’ll do:

• Respond promptly and professionally to inquiries across our eCommerce channels, including Shopee, TikTok, and Lazada.
• Manage customer interactions on our social media pages, particularly Facebook.
• Handle incoming emails and provide clear, helpful responses to customer questions.
• Take phone calls from customers, offering guidance and solutions regarding our products.
• Collaborate with internal teams to resolve issues efficiently and maintain a seamless customer experience.

What we’re looking for:

• Tech-savvy individuals comfortable navigating multiple digital platforms.
• Strong understanding of customer needs and the ability to deliver appropriate solutions.
• Approachable, friendly, and professional demeanor.
• Excellent communication skills in both English and Tagalog.
• A proactive problem solver who can maintain composure under pressure.

Bonus points:

• Prior experience in eCommerce customer service.
• Familiarity with Shopee, Lazada, or TikTok commerce platforms.
• Ability to manage high volumes of inquiries while maintaining quality service.

Benefits:

• Company Christmas gift
• Company events
• Discounted lunch
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

• At least Senior High School graduate; College level or Bachelor’s degree in Business, Communications, or related fields is an advantage
• Good written and verbal communication skills in English and Tagalog
• Comfortable using computers and digital platforms (email, chat systems, social media, eCommerce dashboards)
• Basic typing skills and ability to handle multiple chats or inquiries at the same time
• Customer-oriented mindset with patience and professionalism
• Able to stay calm and solution-focused when handling complaints
• Willing to learn product knowledge and company service standards
• Willing to work full-time on-site and on shifting schedules if required