HR Service Delivery Sr. Representative Korean Speaker  

Main Duties & Responsibilities include, but are not limited to:

• Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
• Identifies escalation trends and opportunities for process change and/or new solutions.
• Undertakes all actions required by system and updates Data Base continually.
• Investigates and resolves problems and provides solutions which may involve a network of resources.
• Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
• Performs “off-phone” tasks supporting HR related functions as directed.
• Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors

Qualifications & Experience

• Minimum 1 year equivalent work experience preferred
• Bachelor's degree or higher from an accredited university
• Knowledge of HR Policies & Procedures
• Knowledge of HR systems is an advantage: Workday; AWS (telephony), Salesforce or other HR Systems
• Customer service skills
• Communication skills
• Detail oriented/accurate and thorough
• Knowledge in English and Korean (Writing, Speaking, Listening and Reading Skills) are necessary for this role

Profile

• Individual must be detail oriented, self-directed and have strong independent problem solving skills.
• The ability to multi-task is inherent in the job responsibilities
• Strong communication skills and the ability to work in a team environment