.Application Support Specialist.  

Job Description

The Application Support is responsible for providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications. They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.

Duties and Responsibilities

• Prepares and generates reports and statistics for live services upon request

• Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.

• Other job-related activities that may be assigned from time to time.

• Main Skills for the role - SQL, Ticket Handling, Troubleshooting problems, Incident Handling, and SLA Agreement (Minimum 2 years)

• Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.

• Initiates functional testing for critical services as part of monitoring.

• Corrects errors if any and modifies the existing software

• Upgrade interfaces by updating the hardware for better performance of the system.

• Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.

• Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution

• Acknowledge all business and customer requests and concerns and provide results in a timely manner

• Supports monthly backup and clean-up of logs